Company Name

Complaints in 2011

Market Share in MA

Commerce Insurance Company

98

28.40%

Liberty Mutual Insurance Company

52

11.40%

Safety Insurance Company

37

10.98%

Arbella Mutual Insurance Company

35

8.79%

Plymouth Rock Assurance Corporation

21

5.47%

Metropolitan Property and Casualty Ins. Company

22

4.86%

Premier Insurance Company of Massachusetts, (The)

22

4.45%

Amica Mutual Insurance Company

4

3.48%

Citizens Insurance Company of America

20

2.95%

Progressive Direct Insurance Company

24

2.93%

Government Employees Insurance Company

20

2.34%

Quincy Mutual Fire Insurance Company

7

1.72%

USAA Casualty Insurance Company

6

1.31%

NGM Insurance Company

5

1.27%

Norfolk & Dedham Mutual Fire Insurance Company

9

1.19%

Massachusetts Homeland Insurance Company

3

1.18%

Encompass Insurance Company of Massachusetts

4

1.01%

United Services Automobile Association

7

0.96%

Vermont Mutual Insurance Company

2

0.95%

Peerless Insurance Company

8

0.71%

Occidental Fire & Casualty Company of N. Carolina

7

0.56%

Allstate Insurance Company

9

0.43%

GEICO Indemnity Company

1

0.41%

State Farm Mutual Automobile Insurance Company

3

0.40%

Pilgrim Insurance Company

6

0.34%

Preferred Mutual Insurance Company

4

0.33%

Electric Insurance Company

3

0.26%

Harleysville Worcester Insurance Company

1

0.17%

Farm Family Casualty Insurance Company

1

0.13%

Mount Vernon Fire Insurance Company

1

0.07%

Hanover Insurance Company

4

0.04%

Progressive Casualty Insurance Company

2

0.03%

American Bankers Insurance Company of Florida

1

0.01%

GEICO General Insurance Company

5

0.00%