Company Name

Complaints in 2012

Market Share in MA

Commerce Insurance Company

95

27.17%

Liberty Mutual Insurance Company

50

12.05%

Safety Insurance Company

37

10.98%

Arbella Mutual Insurance Company

21

8.78%

Plymouth Rock Assurance Corporation

21

5.93%

Metropolitan Property and Casualty Ins. Company

17

4.60%

Premier Insurance Company of Massachusetts, (The)

12

3.72%

Amica Mutual Insurance Company

17

3.46%

Citizens Insurance Company of America

9

3.05%

Progressive Direct Insurance Company

22

2.99%

Government Employees Insurance Company

23

2.94%

USAA Casualty Insurance Company

4

1.42%

NGM Insurance Company

4

1.18%

Norfolk & Dedham Mutual Fire Insurance Company

5

1.16%

Vermont Mutual Insurance Company

3

1.02%

United Services Automobile Association

4

0.94%

Massachusetts Homeland Insurance Company

5

0.92%

Encompass Insurance Company of Massachusetts

7

0.90%

Allstate Insurance Company

8

0.79%

Peerless Insurance Company

3

0.66%

Occidental Fire & Casualty Company of N. Carolina

5

0.65%

GEICO General Insurance Company

13

0.49%

State Farm Mutual Automobile Insurance Company

1

0.41%

Preferred Mutual Insurance Company

1

0.35%

Pilgrim Insurance Company

6

0.34%

Electric Insurance Company

1

0.26%

IDS Property Casualty Insurance Company

1

0.18%

Farm Family Casualty Insurance Company

1

0.13%

Progressive Casualty Insurance Company

1

0.04%

Hanover Insurance Company

2

0.03%

Horace Mann Insurance Company

1

0.00%