Consumer Sourced Data—Private Passenger Auto Complaints, 2013

Top 25 Companies

 

Company Name

Complaints in 2013

Market Share in MA

Commerce Insurance Company

59

26.09%

Liberty Mutual Insurance Company

36

11.38%

Safety Insurance Company

28

10.65%

Arbella Mutual Insurance Company

29

8.77%

Plymouth Rock Assurance Corporation

10

6.21%

Metropolitan Property and Casualty Ins. Company

8

4.57%

Government Employees Insurance Company

18

4.04%

Amica Mutual Insurance Company

7

3.35%

Progressive Direct Insurance Company

9

3.17%

Premier Ins Co Of MA

5

3.06%

Citizens Ins Co Of Amer

7

2.92%

Quincy Mut Fire Ins Co

2

1.78%

USAA Cas Ins Co

8

1.52%

Allstate Ins Co

6

1.23%

Norfolk & Dedham Mut Fire Ins Co

1

1.13%

Vermont Mut Ins Co

2

1.05%

NGM Ins Co

3

0.97%

United Serv Automobile Assn

2

0.93%

LM Gen Ins Co

1

0.93%

Massachusetts Homeland Ins Co

2

0.82%

Geico Gen Ins Co

6

0.82%

Encompass Ins Co of MA

1

0.79%

Occidental Fire & Cas Co of NC

0

0.67%

Peerless Ins Co

0

0.56%