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The Office of Consumer Affairs And Business Regulation Wants to Hear From You!

Five scheduled consumer listening sessions seek to hear what issues consumers are concerned with and their recommendations for improvements to consumer protections and rights. More


Attention Contractors:

New regulations governing the Home Improvement Contractor Registration and Arbitration/Guaranty Fund programs became effective June 3. Unofficial copies are available for review.


Office of Consumer Affairs and Business Regulation Introduces Online Data Breach Notification

Boston, MA (May 25, 2016) — The Office of Consumer Affairs and Business Regulation today announced the introduction of an electronic data breach submission portal aimed at simplifying the notification requirement for individuals and businesses by providing a standard form to collect specific information required by law relative to a data breach. More

Home Improvement Contracting: Nail Everything Down Before You Start!

By John Chapman
The Office of Consumer Affairs and Business Regulation is engaged this spring in a public awareness campaign for its Home Improvement Contractor Program. In the following article, Undersecretary John Chapman writes about the importance for homeowners to be aware of the steps they should be taking before hiring a registered home improvement contractor. More


Helping Small Businesses Get Started, Grow and Thrive

Consumer Affairs’ Agencies & Licensees Contribute to this Sector’s Vitality
Boston, MA (May 6, 2016) - In recognition of National Small Business Week, Undersecretary John Chapman of the Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation joined with representatives from the Massachusetts Association of Vocational Administrators, Eastern Bank and the Massachusetts Association of Insurance Agents at the Greater Lawrence Technical School in Andover to showcase some of the ways that the Office of Consumer Affairs’ regulatory agencies and their licensees help small businesses get started, grow and thrive. More


Massachusetts Consumer Protection Organizations Announce Consumer Priorities for 2016

Boston, MA (April 27, 2016) – Today Undersecretary John Chapman of the Office of Consumer Affairs and Business Regulation was joined at the Massachusetts State House by representatives from the Attorney General’s Office and the Better Business Bureau of Eastern Massachusetts to announce each organization’s consumer priorities in 2016. More


Baker - Polito Administration Awards $1.3 Million In Forclosure Education & First-Time Homebuyer Counseling Grants

Boston, MA  (April 25, 2016) – The Baker-Polito Administration today announced the awarding of $1.3 million in grants to fund first-time homeownership counseling programs and foreclosure prevention education centers throughout the Commonwealth. The Division of Banks administers funding of these grants with administrative fees associated with the licensing of mortgage loan originators. A total of 19 awards was made to 11 foreclosure prevention regional centers and eight consumer counseling organizations. More


Rate Settlement Saves $80 Million in Workers’ Compensation Premiums

Insurers agree to a rate increase of 1.5 percent in place of much higher request
Boston, MA (April 20, 2016) - The Baker-Polito Administration announced today that workers’ compensation rates will rise only an average 1.5 percent beginning July 1st of this year. More


Massachusetts Office of Consumer Affairs and Division of Banks Recognize Financial Literacy Month

Boston, MA (April 6, 2016) – The Massachusetts Office of Consumer Affairs and Business Regulation and the Division of Banks are proud to support National Financial Literacy Month this April. National Financial Literacy Month, also referred to as National Financial Capability Month, is a month-long campaign aimed at highlighting and promoting the need for financial education. More


Notice of Public Hearing (05/02/2016)

The Office of Consumer Affairs and Business Regulation will hold a public hearing on May 2, 2016 relative to the adoption of proposed amendments to regulations 201 CMR 18.00: Registration and Enforcement of Home Improvement Contractor Program and 201 CMR 14.00: Home Improvement Contractor Arbitration and Guaranty Fund. Written comments may be submitted to the Massachusetts Office of Consumer Affairs and Business Regulation, 10 Park Plaza, Suite 5170, Boston, MA 02116 or at ocabr.comments@state.ma.us until 5:00 p.m. on Wednesday, May 4, 2016. More


Division Of Professional Licensure Takes Action Against Two Unlicensed Occupational Schools

Agency fines pet grooming school and a nurse aide training school for operating without licenses
Boston, MA (March 30, 2016) – The Division of Professional Licensure (DPL) today announced that it recently issued a total of $20,000 in fines against two occupational schools, the Massachusetts School of Pet Grooming of Medford and the National Medical Academy of Franklin and Attleboro. Both schools were operating without valid occupational school licenses issued by DPL’s Office of Private Occupational School Education. More


Office of Consumer Affairs and Business Regulation Recognizes 2016 National Consumer Protection Week

Boston, MA (March 7, 2016) – During this National Consumer Protection Week, the Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation is proud to announce its efforts on behalf of the Commonwealth’s consumers over the last year. More


State Urging Local Weights & Measures Officials to Increase Inspections for Gas Pump Skimmers

Boston, MA (March 1, 2016) – The Massachusetts Office of Consumer Affairs and Business Regulation is taking further steps within its jurisdiction to detect and minimize credit and debit card skimming at gas pumps and now ATMs. More


The Division of Standards Announces Weights and Measures Week

Boston, MA (February 29, 2016) – Weights and Measures Week is observed nationally each year during the first week of March to commemorate John Adams’ signing of the first United States weights and measures law on March 2, 1799. More


State on the Look-Out for Gas Pump Skimmers

Boston, Mass. (February 10, 2016) – It’s a crime that’s on the rise around the country, and now it has made its way to Massachusetts. The Office of Consumer Affairs and Business Regulation’s Division of Standards is conducting random inspections of gas station fuel pumps as they’re increasingly being targeted by thieves using skimmers to steal credit and debit card information. More


State Treasurer's Office and Division of Banks Announce High School Grant Recipients of the Financial Literacy Education Innovation Fund

State Treasurer Deborah B. Goldberg and the Division of Banks announced today the recipients of the next round of Financial Education Innovation Fund grants, an initiative that provides capital to expand Credit for Life fairs in high schools across the Commonwealth. These awards are funded by a grant from the Division of Banks through settlements over alleged unlawful lending practices. More


Massachusetts Residents Urged to Protect their Homes and Vehicles this Winter

Last year’s record breaking snowfall has many Massachusetts residents concerned that this winter will mirror 2015. While predictions vary for what’s in store, the Massachusetts Office of Consumer Affairs and Business Regulation and the Division of Insurance recommend preparing in advance to minimize the circumstances that can lead to claims from winter storms. More


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