Isis Parenting, Inc. with 4 locations in Massachusetts as well as 9 other locations in Atlanta and Dallas-Ft.Worth, has announced that it will be closing its stores. The company has already ceased offering classes, though according to the company’s Twitter feed, some online classes remain accessible. Our current information on the closing is limited to what is known to the public and some limited research.

At this point there is no confirmation of why the business is closing, or whether the business contemplates filing for bankruptcy. According to the company’s web site, it will be open for limited hours to allow customers the opportunity to purchase merchandise.

Some Tips for Isis customers who may not have received goods or services paid for:

If you have purchased gift cards or classes from Isis using a credit card, you should dispute any billing for goods or services you have not yet received.

Under the Fair Credit Billing Act, to dispute a billing error on your credit card, you need to:

  • Write to the credit card issuer at the address for "billing inquiries," (not the address for sending your payments; check your statement for the correct address). Include your name, address, account number and a description of the billing error.
  • Send your letter so that it reaches the credit card issuer (the bank that issued the card) within 60 days after the first bill containing the error was mailed to you.
  • Send your letter by certified mail, return receipt requested, so you have proof of what the credit card issuer received. Include copies (not originals) of sales slips or other documents that support your statements, and keep a copy of the letter you have sent for your files.

The credit card issuer is required to acknowledge your complaint in writing within 30 days of receiving it, unless the problem has already been resolved, and resolve the dispute within two billing cycles (but not more than 90 days) after receiving your letter. You may withhold payment on the amount in dispute while it is being reviewed, but you must maintain payments on the amounts not in dispute.

If you purchased gift cards or classes using a debit card, you need to contact the card issuer to see if any assistance is available. The rules for debit card disputes are not the same as for credit cards, and are more similar to having paid by cash, as the amount is debited from your account when you processed the transaction. If you have recently paid by check, contact your bank to see if you can pursue a stop payment order for that check.

If you are looking to return or purchase goods:

The company has not indicated what it might do for returning goods - whether it will offer refunds or exchanges. For this reason, consider whether you wish to purchase goods if you may be unable to return them.

Updates as we know them:

Currently the company does not appear to have filed for bankruptcy, but if it does and you are owed money, you will need to file a Proof of Claim with the bankruptcy court. While consumers who are owed money are considered “unsecured” creditors who would be paid from funds remaining after secured creditors who are owed money or property, to the extent consumer claims are for deposits, they would be priority unsecured claims. If the company files for bankruptcy, we will provide additional information on filing a proof of claim.

This is a sudden situation and we will continue to try to make contact with Isis to find out their plans for reimbursing consumers, and how they will notify consumers of developments, and whether and how they might honor gift cards or other pre-payments.

Consumers can file a complaint with the Office of Consumer Affairs and Business Regulation by calling (888) 283-3757 (toll-free within Massachusetts) or (617) 973-8787.