News & Updates, Consumer Affairs and Business Regulation, Commonwealth of Massachusetts

Patrick-Murray Administration’s Division of Standards Survey Shows Most Gas Stations Following Octane Rules

2012-05-25 00:00:00.0T00:00:00Z

Boston Consumer Day

2012-05-23 00:00:00.0T00:00:00Z

Consumer Financial Protection Bureau considers rules on prepaid cards

2012-05-23 00:00:00.0T00:00:00Z

Consumer Affairs Fictional Websites Warn of Cyber Crime

2012-05-15 00:00:00.0T00:00:00Z

Division of Insurance Rejects FAIR Plan Rate Increase

2012-05-14 00:00:00.0T00:00:00Z

Blue Cross-Blue Shield Revised Filing Drops State Health Insurance Base Rate Average Increase for Small Businesses to Less Than 1 percent

2012-05-03 00:00:00.0T00:00:00Z

Massachusetts Health Insurance Base Rate Increases Average Just 1.2 percent for Third Quarter of 2012, with Tufts and Fallon Filing Reductions

2012-04-30 00:00:00.0T00:00:00Z

2011 Data Breach Notifications Report

2012-04-23 00:00:00.0T00:00:00Z

Encryption a Key Component of Information Security

2012-04-23 00:00:00.0T00:00:00Z

Statement on cellular phone upgrade fees

2012-04-13 00:00:00.0T00:00:00Z

Burlington Consumer Day focused on pocketbook issues

2012-04-04 00:00:00.0T00:00:00Z

New Funeral Board Regulations Help Small Businesses, Grow Jobs

2012-04-04 00:00:00.0T00:00:00Z

Consumer Affairs Advises Taxpayers to Avoid Costly Refund Offers

2012-04-03 00:00:00.0T00:00:00Z

Consumer Affairs Undersecretary and Chief of Staff Speak at Suffolk Law Conference

2012-04-03 00:00:00.0T00:00:00Z

Financial Literacy Survey

2012-04-02 00:00:00.0T00:00:00Z

Press Conference: Top 5 Consumer Complaints of 2011

2012-03-14 00:00:00.0T00:00:00Z

Home and Auto Issues Dominate Top 5 Consumer Complaints

2012-03-13 00:00:00.0T00:00:00Z

Undersecretary Anthony supports net present value mediation to help get housing market going

2012-03-12 00:00:00.0T00:00:00Z

Free shredding in Cambridge to benefit community

2012-03-08 00:00:00.0T00:00:00Z

Consumer Affairs Inspectors on Guard for Gas Price Gouging

2012-03-05 00:00:00.0T00:00:00Z

Patrick-Murray administration steps up oversight across the Bay State

Insurance Commissioner Joseph G. Murphy Elected to Leadership Role in National Association of Insurance Commissioners

2012-02-24 00:00:00.0T00:00:00Z

Massachusetts Division of Banks Announces Enhanced Participation in NMLS

2012-02-23 00:00:00.0T00:00:00Z

Office of Consumer Affairs Survey of Over-the-Counter Medication Finds Pharmacies, Name Brands Most Costly

2012-02-22 00:00:00.0T00:00:00Z

Board of Registration in Veterinary Medicine Finds One in Five Inspected Vet Offices Held Expired or Improperly Stored Medicine

2012-02-22 00:00:00.0T00:00:00Z

Massachusetts Car Buyers Charged Hundreds in Documentation Fees

2012-02-17 00:00:00.0T00:00:00Z

Division of Banks Encourages Taxpayers to Investigate Potential Benefits of Earned Income Tax Credit

2012-01-23 00:00:00.0T00:00:00Z

Patriots Fans Considering Super Bowl Trips Should Be Aware of Ticket, Travel Pitfalls

2012-01-23 00:00:00.0T00:00:00Z

Division of Banks Encourages Taxpayers to Investigate Potential Benefits of Earned Income Tax Credit

2012-01-23 00:00:00.0T00:00:00Z

Find 'Consumer Affairs' on Cable Access across Massachusetts

2012-01-19 00:00:00.0T00:00:00Z

Massachusetts Auto Insurance Premiums Record Largest Drop in the Nation, According to National Association of Insurance Commissioners

2012-01-18 00:00:00.0T00:00:00Z

Division of Insurance Certifies Two Group Purchasing Cooperatives, Creating Options for Small Businesses and Individuals to Potentially Save on Health Insurance

2012-01-03 00:00:00.0T00:00:00Z

As Consumers Wrap up Holiday Shopping, Annual Retail Scanner Survey Finds Accuracy Rates at 99.46 Percent

2011-12-21 00:00:00.0T00:00:00Z

BOSTON – December 22, 2011 – The annual survey of retail scanners at stores across Massachusetts by the Patrick-Murray Administration's Division of Standards found 99.46 percent accuracy, with 12 of the 13 overcharging errors coming in at $1.50 or lower.

Inspectors from the Division of Standards checked 84 stores representing 46 retailers across Massachusetts. Of the 2,425 items checked, 13 overcharges were found at retail scanners. The 99.46 accuracy rate is consistent with recent years. In 2010 the rate was 99.58, in 2009 it was 99.51, and in 2008 it was 99.18.

Division of Standards Survey of In-Aisle Scanners Find Nearly Half Do Not Meet State Operating Regulations

2011-12-15 00:00:00.0T00:00:00Z

Office of Consumer Affairs Offers Shopping Tips to Make the Holidays Brighter, Less Stressful

2011-12-14 00:00:00.0T00:00:00Z

Division of Insurance Fines Progressive Direct $125,000 for Violation of Ban on Credit Information

2011-12-12 00:00:00.0T00:00:00Z

Division of Professional Licensure Secures Surrender of All Licenses Obtained by Terry Mussari

2011-12-09 00:00:00.0T00:00:00Z

At the Start of Holiday Shopping Season the Office of Consumer Affairs Reviews National Shipping and Handling Fees, and Alerts Consumers to Tricks of the Trade

2011-11-22 00:00:00.0T00:00:00Z

Consumers should be wary of fees per item, fees on 'free' extras, and fees on mailed returns

Division of Banks' Report of 2010 Foreclosure Trends Finds New Right-to-Cure Law Decreases Pre-Foreclosure Notices

2011-11-22 00:00:00.0T00:00:00Z

Starbucks Drops Undisclosed $1.50 Charge on Coffee under One Pound Nationally, after Massachusetts Office of Consumer Affairs, Division of Standards, Investigations

2011-11-14 00:00:00.0T00:00:00Z

Consumers were not made aware of fee in store signage

Patrick-Murray Administration Hosts Broadband Conference to Explore Future of Internet Access in Massachusetts

2011-11-08 00:00:00.0T00:00:00Z

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Data Security Seminar and WISP Workshop (October 31, 2011)

2011-10-25 00:00:00.0T00:00:00Z

Irene Generates 28,500 Insurance Claims, Totaling More Than $90 Million, According to Division of Insurance Estimates

2011-09-29 00:00:00.0T00:00:00Z

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AG Coakley Warns Consumers Of Widespread "Robo-Calling" Scam

2011-09-09 00:00:00.0T00:00:00Z

Division of Insurance Launches Toll-Free Hotline Number for Consumer Complaints and Inquiries

2011-08-31 00:00:00.0T00:00:00Z

HUD and NeighborWorks® America Accepting Additional Applications For Emergency Homeowners’ Loan Program

2011-08-31 00:00:00.0T00:00:00Z

List of Motor Fuel Retailers With Emergency Generators

2011-08-26 00:00:00.0T00:00:00Z

Division of Banks Orders Internet Reverse Mortgage Companies to Cease Activity in Massachusetts

2011-08-26 00:00:00.0T00:00:00Z

Patrick-Murray Administration’s Division of Insurance and Office of Consumer Affairs and Business Regulation Encourage Preparedness in Advance of Hurricane Irene

2011-08-25 00:00:00.0T00:00:00Z

Massachusetts Board of Registration of Funeral Directors and Embalmers Takes Action against Three Individuals Involved in Stanetsky Case

2011-08-11 00:00:00.0T00:00:00Z

Dept. of Telecommunications and Cable Sets Listening Sessions for Review of Consumer Protection Regulations

2011-08-03 00:00:00.0T00:00:00Z

Patrick-Murray Administration’s Division of Professional Licensure Creates Health Care Fraud Tip Line

2011-07-12 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Division of Insurance Updates Tornado Insurance Claim Numbers: 9,500 claims totaling $175 million

2011-06-29 00:00:00.0T00:00:00Z

Division of Insurance Reminds Individuals the New Health Insurance Open Enrollment Period Starts July 1

2011-06-28 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Division of Insurance Updates Tornado Insurance Claim Numbers: 8,200 Claims and Estimated $140 Million in Costs

2011-06-16 00:00:00.0T00:00:00Z

Insurance Commissioner Joseph G. Murphy Elected to Leadership Role in National Association of Insurance Commissioners

2011-06-14 00:00:00.0T00:00:00Z

As Bruins Face a Possible Clinching Win in Game 6 in Boston, Fans Warned about Bogus Tickets

2011-06-10 00:00:00.0T00:00:00Z

Office of Consumer Affairs Advises Tenants in Tornado-Damaged Apartments to Make Thoughtful, Long-Term Decisions on Leases and Housing

2011-06-10 00:00:00.0T00:00:00Z

Commission Studying Feasibility Of A State-owned Bank Holds Public Meeting In Springfield On June 15

2011-06-10 00:00:00.0T00:00:00Z

Storm-Affected Homeowners Should Use Massachusetts-Licensed Professionals, Avoid Out-of-State Entities Offering Repair Assistance

2011-06-03 00:00:00.0T00:00:00Z

With Tornado and Wind Damage Covered by Homeowners Insurance, Patrick-Murray Administration's Division of Insurance Offers Tips for Filing Claims

2011-06-02 00:00:00.0T00:00:00Z

Survey Finds Almost All State-Chartered Banks Follow Rules Offering No-Fee '18-65' Accounts, Opportunity for Better Promotion and Consumer Education Remains

2011-06-02 00:00:00.0T00:00:00Z

Patrick-Murray Administration Names Mark Kmetz as Director of the Division of Professional Licensure

2011-05-27 00:00:00.0T00:00:00Z

Nation's Insurance Commissioners Promote Sound Insurance Regulation through Coordination with Congress

2011-05-26 00:00:00.0T00:00:00Z

Division of Standards Survey Shows Most Gas Stations Following Octane Rules Heading into Memorial Day Weekend

2011-05-25 00:00:00.0T00:00:00Z

Division of Standards Upholds Fines against Two Gas Stations for Price Advertising Violations

2011-05-12 00:00:00.0T00:00:00Z

Foreclosure and Debt Relief Companies Misleading Consumers, Charging Improper Fees According to a Recent Survey by the Office of Consumer Affairs

2011-04-29 00:00:00.0T00:00:00Z

Commissioner of Insurance Approves Workers' Compensation Rate Agreement, Saving $65 Million for Businesses

2011-04-12 00:00:00.0T00:00:00Z

Consumer Advisory - New rules reduce predatory debt-collection practices, improve consumer protections

2011-04-05 00:00:00.0T00:00:00Z

Drivers Find Improved Benefits, More Discounts as Patrick-Murray Administration's Auto Insurance Reform Hits Third Anniversary

2011-04-04 00:00:00.0T00:00:00Z

Patrick-Murray Administration’s Division of Standards Offers Gas-Saving Tips as Prices Continue to Soar

2011-03-14 00:00:00.0T00:00:00Z

Twenty Unlicensed Electricians Caught in Craigslist Sting by Division of Professional Licensure

2011-03-10 00:00:00.0T00:00:00Z

OCA, other agencies announced top consumer issues

2011-03-09 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Division of Standards Celebrates Weights and Measures Week March 6-12, 2011, Continues Effort to Inspect Thousands of Devices Each Year

2011-03-07 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Division of Insurance Places All April 1 Health-Care Base Rates on File

2011-02-15 00:00:00.0T00:00:00Z

BOSTON - February 15, 2011 - One year after disapproving requests for 30 percent increases, the Patrick-Murray Administration's Division of Insurance has placed on file base rates for all health insurance carriers for the second quarter starting April 1. All blended base rate increases are in the single digits – a clear sign that the insurance industry is heeding Governor Patrick's call to rein in costs.

Today's weighted average base rate increases for plans serving small businesses and individuals range from 2.8 to 9.9 percent, and stand in sharp contrast to April 2010 when carriers sought increases as high as 34 percent. By placing the base rates on file, the Division allows those rates to go into effect starting April 1, when carriers renew the largest number of policies during the year.

Patrick-Murray Administration's Division of Insurance Issues New Health Care Cost Containment Regulations for Purchasing Cooperatives and Select Network Plans

2011-02-15 00:00:00.0T00:00:00Z

BOSTON - Tuesday, February 15, 2011 - Continuing the Patrick-Murray Administration's efforts to address the rising cost of health care, the Division of Insurance today is filing regulations to allow small businesses to obtain lower-cost coverage through group purchasing cooperatives, and increase the availability of less expensive select and tiered network plans. The regulations stem from small business health care cost containment legislation the Governor signed in August 2010.

"By being able to join together in cooperatives, small businesses will maximize their health insurance buying power and this should help to reduce premium costs for the individual businesses," said Barbara Anthony, the Undersecretary of the Office of Consumer Affairs and Business Regulation. "This is another tool available as we work on lowering the costs of health care for small businesses and working families."

Patrick-Murray Administration Approves Agreement with Verizon Involving Landline Repairs and New Monitoring Programs in Western Massachusetts

2011-02-10 00:00:00.0T00:00:00Z

BOSTON - February 10, 2011 - The Patrick-Murray Administration's Department of Telecommunications and Cable today approved a settlement agreement with Verizon that requires the company make significant improvements to its infrastructure and landline network in Western Massachusetts.

The agreement, which also calls for improved monitoring of service and infrastructure in the region, will improve the reliability and quality of local telephone service provided by Verizon in Western Massachusetts.

Approximately 1,500 New Registrations for Non-Bank ATMs following a statewide investigation by the Patrick-Murray Administration

2011-02-07 00:00:00.0T00:00:00Z

BOSTON – February 7, 2011 – Approximately 1,500 applications for non-bank ATM registrations have been filed with the Patrick-Murray Administration's Division of Banks in the six weeks since the agency announced the results of a survey of the money machines.

There are now about 7,000 registered non-bank ATMs in Massachusetts with 90 applications pending, up from about 5,600 on Dec. 20, 2010, when the Division of Banks announced the results of a statewide survey that found 317 non-bank ATMs operating without proper registration.

Governor Patrick Names David J. Cotney Commissioner of Banks

2011-01-31 00:00:00.0T00:00:00Z

Cotney has served as Chief Operating Officer of Division of Banks during 20-year career

BOSTON - Monday, January 31, 2011 - Governor Deval Patrick today announced David J. Cotney as the new Commissioner of Banks. Cotney, 43, began his 20-year career at the Division of Banks as an examiner and most recently served as Chief Operating Officer of the agency. Cotney will oversee a staff of approximately 160 employees and a budget of $15.8 million. Cotney has served as Acting Commissioner since the departure of Steven Antonakes in November 2010.

Patrick-Murray Administration Calls for Closer Lender Scrutiny of Mortgage Documents Following Ibanez Decision

2011-01-19 00:00:00.0T00:00:00Z

BOSTON - January 19, 2011 - During testimony in Brockton today, Patrick-Murray Administration Undersecretary for Consumer Affairs and Business Regulation Barbara Anthony outlined proposed regulations and legislation that would increase notification of mortgage ownership by lenders to homeowners and the Land Court.

The testimony came at the first of three public hearings on regulations being drafted by the Division of Banks regarding foreclosure right-to-cure notices and reverse mortgages. The regulations are mandated as part of legislation signed by Governor Deval Patrick in August 2010 that increases consumer protection for homeowners facing foreclosure.

Patrick-Murray Administration's Division of Banks to Hold Hearings in Brockton, Lawrence and Springfield on Foreclosure Right-to-Cure Notices, and Reverse Mortgage Regulations

2011-01-13 00:00:00.0T00:00:00Z

BOSTON - January 13, 2011 - As the Patrick-Murray Administration's Division of Banks puts into place new rules regarding right-to-cure foreclosure notices and reverse mortgages, public informational hearings will be held to gather input on the regulations in late January.

The upcoming regulations on the right-to-cure notices and reverse mortgages are part of legislation signed by Governor Deval Patrick in August 2010 as part of the Patrick-Murray Administration's response to the foreclosure crisis in Massachusetts. The legislation extends the right-to-cure time period for homeowners from 90 to 150 days; and gives the Division of Banks the ability to create regulations regarding information about the timing of the cure period, counseling options, alternatives to foreclosure sale and the language in which the notice is printed.

Patrick-Murray Administration's Division of Insurance Leads Multi-State Agreement with AIG; Massachusetts to Receive $3.4 Million

2010-12-22 00:00:00.0T00:00:00Z

BOSTON – December 22, 2010 – The Patrick-Murray Administration's Division of Insurance announced today it has signed an agreement with American International Group, Inc. (AIG) that pays the Commonwealth $3.4 million after an examination found rating and financial reporting deficiencies.

Massachusetts has been one of eight states leading the two-year, national examination of AIG's practices in the writing and financial reporting of workers' compensation insurance.

Patrick-Murray Administration Retailer Scanner Survey Finds High Accuracy Rates, but Some Costly Errors

2010-12-21 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Division of Banks Identifies more than 300 Unauthorized ATMs in the Commonwealth

2010-12-20 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation Warns Consumers Return Fees Can Lead to Post-Holiday Blues

2010-12-15 00:00:00.0T00:00:00Z

Survey by Patrick-Murray Administration's Division of Standards Finds Few Overcharges at Drug Stores

2010-12-01 00:00:00.0T00:00:00Z

BOSTON – December 1, 2010 – Price checks at 129 drug stores by the Patrick-Murray Administration's Division of Standards found 99.2 percent accuracy, and the survey detailed continued success by CVS in limiting overcharges.

The survey included 129 stores and 6,648 items at CVS, Walgreen's and Rite Aid, with prices accurate or undercharged 99.2 percent of the time. Division of Standards inspectors did issue 45 civil citations, amounting to $5,600. The Division of Standards regularly checks drug stores and other stores for item-pricing violations. "Overcharging" is when the price at the register charged to the consumer is higher than the price on the shelf. (See the entire results of the survey by clicking here .)

Commissioner of Banks Steven L. Antonakes Named to Leadership Position at the Consumer Financial Protection Bureau

2010-11-16 00:00:00.0T00:00:00Z

BOSTON - November 16, 2010 - The United States Treasury announced today that Massachusetts Commissioner of Banks Steven L. Antonakes, who has played a leadership role on banking issues on the state and national levels, has been selected to head the Bank Supervision Group at the new federal Consumer Financial Protection Bureau (CFPB).

David J. Cotney, the Chief Operating Officer of the Division of Banks, has been named Acting Commissioner of the Division of Banks.

Patrick-Murray Administration's Division of Insurance Announces Green Mountain Insurance as 12th New Auto Insurer since Start of Managed Competition

2010-10-28 00:00:00.0T00:00:00Z

BOSTON – October 28, 2010 – Green Mountain Insurance Company will begin selling auto insurance on December 1, the Patrick-Murray Administration's Division of Insurance today announced, becoming the 12th new company to enter the marketplace since managed competition began in April 2008.

The addition of Green Mountain means that 31 companies will be selling auto insurance in Massachusetts, up from 19 before Governor Deval Patrick reformed the state's auto insurance system and introduced competition into the marketplace.

Patrick-Murray Administration Joins Community and Financial Organizations to Announce Campaign Promoting Low-Cost Banking Services

2010-10-20 00:00:00.0T00:00:00Z

BOSTON - October 20, 2010 - The Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation (OCABR) and Division of Banks (DOB) were joined by many of the state's leading community and financial organizations today in announcing a new campaign highlighting low-cost banking services.

During today's event at DotWell, a Dorchester community-based organization that is a collaborative effort between the Codman Square Health Center and Dorchester House Multi-Service Center, participants discussed the benefits to having a bank or credit-union account, and launched the new "Save Money! Bank on It" campaign encouraging consumers who do not have bank accounts to sign up for one.

Patrick-Murray Administration's Second Survey of Mandatory Lemon Law Notice Sticker Rules Finds Better Compliance from 2009 Review

2010-10-14 00:00:00.0T00:00:00Z

DEDHAM – October 14, 2010 – A second survey of auto dealers by the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation finds dealers, particularly used-car dealers, are doing a better job of attaching Lemon Law notice stickers to vehicles for sale.

The survey found used-car dealers are attaching stickers to 62 percent of their cars, up from 49 percent during a similar survey in 2009. Overall, including new-car dealers, compliance with the state law mandating each car for sale on a lot include information regarding a consumer's Lemon Law rights increased from 57 percent to 63 percent.

Patrick-Murray Administration's Division of Banks Study Finds Banking Fees Less Costly than Check Cashers

2010-09-27 00:00:00.0T00:00:00Z

BOSTON – September 27, 2010 – The Patrick-Murray Administration’s Division of Banks today announced the release of a report comparing check casher and basic banking fees, finding that check-cashing entities are more expensive to use than a basic checking account at a bank.

The Division’s study demonstrates that, on average, consumers will pay 4 to 40 times per month the maximum fees charged to maintain a basic checking account to cash weekly payroll checks and write money orders. Annual check casher fees would range from $139.62 to $1,424.36 to cash weekly payroll checks and write money orders. In contrast, a Basic Checking Account charges $3 per month, or $36 per year for baseline services.

Patrick-Murray Administration's Department of Telecommunications and Cable Launches Outreach Tour for Low-Income Phone Programs

2010-09-08 00:00:00.0T00:00:00Z

BOSTON - September 8, 2010 - The Patrick-Murray Administration’s Department of Telecommunications and Cable is launching a tour the week of Sept. 13 promoting the Lifeline and Link-Up services, federal programs offering discounts on telephone service to low-income residents.

Lifeline and Link-Up are federally-funded programs overseen by the Department that help eligible households reduce the cost of phone service. Link-Up offers a 50 percent discount, up to $30, for connecting phone service; and Lifeline gives eligible consumers an average discount of $16 on the monthly phone bill for basic service.

Patrick-Murray Administration's Division of Standards Fines Food Retailers $143,000 for Item Pricing Violations

2010-09-07 00:00:00.0T00:00:00Z

BOSTON - September 7, 2010 - The Patrick-Murray Administration's Division of Standards announced today it has fined food retailers a total of $143,750 after finding 2,443 instances where items were missing pricing labels.

By state law, grocery stores and stores selling food must put a price label on each individual item (with some exceptions like eggs, some snack food, and soft drink bottles and cans). The Division of Standards regularly inspects markets to ensure items are properly labeled.

Patrick-Murray Administration's Division of Insurance and Office of Consumer Affairs and Business Regulation Encourage Preparedness in Advance of Hurricane Earl

2010-09-02 00:00:00.0T00:00:00Z

BOSTON - September 2, 2010 - With the prospect of a major tropical storm hitting Cape Cod and Eastern Massachusetts later this week, the Patrick-Murray Administration's Division of Insurance and Office of Consumer Affairs and Business Regulation are encouraging homeowners to take proactive steps to protect their property from flood and wind damage.

As of Thursday, forecasters were predicting Cape Cod and the Islands, along with other sections of Southeastern and Eastern Massachusetts, would feel the effects of Hurricane Earl, including heavy rain and severe wind.

OCA hosts foreclosure prevention workshops in Brockton, Boston this week

2010-08-23 00:00:00.0T00:00:00Z

Patrick-Murray Administration's Division of Insurance Reaches Rate Agreement with Health New England, Bringing Relief to 21,000 Western Massachusetts

2010-08-18 00:00:00.0T00:00:00Z

BOSTON - August 17, 2010 - The Patrick-Murray Administration's Division of Insurance today announced a rate agreement with Health New England, bringing lower rate increases to 21,000 Western Massachusetts consumers and continuing the effort to bring an end to the shock of high health-care cost increases to working families and small businesses. This is the fifth rate agreement between the Administration and insurers that cover approximately 93 percent of the more than 800,000 people who get their health insurance through a small business or as an individual.

"We are pleased that Health New England was able to work cooperatively with us to find a solution that provides immediate relief to their consumers," said Joseph G. Murphy, the Commissioner of the Division of Insurance. "We have reached agreements that cover over 90 percent of the market, and we continue to discuss potential long-term solutions with Health New England, other carriers, and providers and other stakeholders."

Last Round of Credit Card and Gift Card Federal Rules Changes Create Lower Fees, More Protections

2010-08-18 00:00:00.0T00:00:00Z

BOSTON - August 11, 2010 - The last round of changes to credit card and gift card rules by the Federal Reserve System will create lower fees and new protections for consumers, as outlined today by the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation. The changes are effective August 22, 2010.

Patrick-Murray Administration’s Division of Insurance Receives $1 Million Federal Grant Targeting Enhanced Health Insurance Rate Review

2010-08-17 00:00:00.0T00:00:00Z

BOSTON - August 17, 2010 - The Patrick-Murray Administration's Division of Insurance has received a $1 million grant from the federal Health and Human Services department, creating additional revenue to enhance the Division's review of rate filings from health insurers.

The grant will be used to work toward improving public access to rate and reimbursement cost information, and will also be used to improve technological and actuarial support of the rate filings.

Patrick-Murray Administration's Office of Consumer Affairs Clears 681 Cases, Assesses $454,000 in Fines in First Year Overseeing Home Improvement Contractor Program

2010-08-12 00:00:00.0T00:00:00Z

BOSTON - August 12, 2010 - In its first year overseeing the state’s Home Improvement Contractor Program, the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation has decreased the number of consumer complaint cases by half, and has fined contractors nearly a half-million dollars.

After two hearing officers were hired in fall 2009, the Office addressed 681 dockets, and now has approximately 600 remaining. The hearing officers conducted 381 hearings, and outcomes include 166 registration revocations, 16 registration suspensions, 17 reprimands, and 240 fines totaling $454,250.

Patrick-Murray Administration's Division of Banks Announces Actions against 43 Mortgage Loan Originators

2010-08-09 00:00:00.0T00:00:00Z

BOSTON - August 9, 2010 - The Patrick-Murray Administration's Division of Banks today announced the issuance of 43 temporary cease-and-desist orders against licensed mortgage loan originators in Massachusetts for failing to meet requirements for licensure under state law. The mortgage loan originators did not meet the standards set in a 2009 law, an Act Adopting the Federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008, also known as the SAFE Act.

A significant provision of the 2007 foreclosure prevention legislation filed and signed by Governor Deval Patrick was the extension of licensing requirements to individual mortgage loan originators employed by licensed non-bank mortgage lenders and mortgage brokers. This law was updated in 2009 by Chapter 44 to ensure compliance with the federal SAFE Act which was largely patterned after the existing Massachusetts law.

Patrick-Murray Administration's Division of Insurance Settles Rate Dispute with Blue Cross-Blue Shield; Collective Agreements Cover 90 Percent of Small Businesses and Individuals in Merged Market

2010-08-05 00:00:00.0T00:00:00Z

BOSTON - Thursday, August 5, 2010 - The Patrick-Murray Administration today announced an agreement on a health-insurance rate settlement with Blue Cross-Blue Shield that reduces proposed rate increases to an average blended rate of approximately 8 percent and delivers significant savings to nearly 400,000 small businesses and working families in Massachusetts.

Tufts Associated Health Plan entered into a settlement with the administration on Monday, bringing the total number of agreements the administration has negotiated on behalf of small businesses and working families to four.

Agencies Combine Forces to Hold Shred Day in Cambridge, Urge Increased Awareness of Personal Data and Identity Theft Protection

2010-08-02 00:00:00.0T00:00:00Z

CAMBRIDGE - July 31, 2010 - A consortium comprised of the Patrick-Murray Office of Consumer Affairs and Business Regulation, the Cambridge Consumers’ Council, the City of Cambridge, the Federal Trade Commission, the United States Postal Inspection Service, and the United States Postal Service celebrated a Shred Day today, providing the public an opportunity destroy documents while reminding consumers of the need to protect their personal information.

The event, held at the Central Square Post Office, offered Cambridge-area residents the opportunity to properly dispose of documents like bank statements, tax records, and other paperwork that may include personal data like Social Security numbers or account information. Shredding documents, whether at home with a personal shredder or at community events, is a good step in preventing identity theft, officials said.

Patrick-Murray Administration Survey of Gold Buyers Finds Disparity in Prices Offered to Sellers; Check of 10 Boston outlets by Office of Consumer Affairs finds offer range of $485 to $1,000

2010-07-08 00:00:00.0T00:00:00Z

BOSTON – July 8, 2010 – With gold prices at historical highs, many consumers are considering turning that broken necklace or single earring into cash, but a survey of downtown Boston jewelers buying gold conducted by the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation shows consumers should shop around for the best price.

The survey, conducted the week of June 7 when gold prices were at about $1,200 an ounce, included 10 jewelry stores in Boston's Downtown Crossing and Chinatown neighborhoods. Jewelers were presented a bag of gold jewelry and were asked for an estimated purchase price. The offers ranged from $485 to $1,000.

Patrick-Murray Administration's Division of Insurance and Harvard Pilgrim Reach Agreement on Lower Rates

2010-07-02 00:00:00.0T00:00:00Z

BOSTON -July 2, 2010 - The Patrick-Murray Administration's Division of Insurance announced today an agreement on a rate settlement with Harvard Pilgrim Health Care, the second such agreement to lower rate increases for small businesses and working families.

For renewals and new policies, the agreement includes no retroactive increases, and base-rate increases lowered by as much as 15% percent compared to the originally proposed rates. As a result, thousands of small businesses and working families across the Commonwealth will pay significantly less for their health insurance than Harvard Pilgrim had originally proposed.

Patrick-Murray Administration’s Reforms of Auto Insurance Lead to Most Affordable Rates in the Country

2010-06-18 00:00:00.0T00:00:00Z

BOSTON – June 18, 2010 – Two years after the reform of the auto insurance marketplace by the Patrick-Murray Administration, Massachusetts has the most affordable rates in the country, according to InsWeb Corp., a national insurance marketplace.

The InsWeb index is based on a state’s median auto insurance rates as part of the median state income. The lower the “affordability factor,” the less of a family’s budget is devoted to car insurance. The study found the Massachusetts affordability index to be 1.84 percent. The runner-up state was New Hampshire, with an index number of 2.23 percent.

Lenders, Community Groups, Government Work toward Improvements in Mortgage Modification Process

2010-06-14 00:00:00.0T00:00:00Z

A consortium of mortgage lenders, community group leaders, and state and federal government officials are moving forward on initiatives that would make the mortgage modification process easier for homeowners, and likely allow more families to stay in their homes as they solve their potential foreclosure problems.

Since February, a group that includes community groups like the Brockton Interfaith Community (BIC), the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation, the Federal Reserve Bank of Boston, the U.S. Treasury, and 10 banks, has been regularly meeting - including summit meetings on Feb. 19 and April 12 - discussing ways to make the loan modification process work better for homeowners.

Patrick-Murray Administration's Division of Insurance Reaches Settlement on Lowered Neighborhood Health Plan Rates

2010-06-04 00:00:00.0T00:00:00Z

BOSTON - June 4, 2010 - The Patrick-Murray Administration's Division of Insurance announced today a settlement with Neighborhood Health Plan on small group health plan base rates.

The settlement creates an overall blended base rate increase of 7.7 percent across all the company's products. Thousands of small businesses and working families will pay rates that are significantly lower than the increases that the company originally filed for many of its products.

State Drivers Can Hit the Road for Memorial Day, Summer Seasons with Confidence in Content of Gasoline

2010-05-27 00:00:00.0T00:00:00Z

BOSTON - May 27, 2010 - Memorial Day weekend is traditionally the kickoff to the busy summer driving season, and a survey of octane levels at gas stations around the state conducted by the Patrick-Murray Administration's Division of Standards gives drivers confidence that the octane content of the gas they are buying matches or exceeds the number listed on the pump.

Inspectors from the Division of Standards check octane levels at 237 gas stations in the survey, and found one violation, at Quik + Variety at 584 Washington St., Attleboro. In every other instance, the octane level from the test matched or was higher than the octane listed on the pump, as mandated by state law.

OCA Survey Finds One in Five Home Improvement Contractor Advertisements Placed by Unregistered Entity

2010-05-18 00:00:00.0T00:00:00Z

BOSTON - May 18, 2010 - A survey of 1,000 home improvement contractor phone-book and online advertisements by the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation (OCA) found one in five advertisements was placed by unregistered entities.

For consumers, being able to easily find and check a registration number is important as homeowners go through the process of considering a contractor. Hiring a registered contractor affords some protections and possible compensation from the state's Guaranty Fund that is not available if a consumer uses an unregistered contractor.

Governor Patrick Announces Businesses to Save $22.5 Million after Agreement on Workers’ Comp Rates

2010-05-11 00:00:00.0T00:00:00Z

BOSTON – May 11, 2010 – Governor Deval Patrick announced today that the Division of Insurance's State Rating Bureau has reached an agreement that will save businesses in Massachusetts an estimated $22.5 million on workers' compensation insurance premiums in one year, a 2.4 percent decrease in rates.

"This rate cut balances the need to help businesses control costs and provide employees with appropriate benefits," said Governor Patrick. "Lowering the cost of workers' compensation insurance is very much in keeping with our larger goal of improving the state's business climate so that we can grow the economy and create jobs."

Governor Patrick Directs Division of Standards to Monitor Signs of Price Gouging Following Water Emergency

2010-05-02 00:00:00.0T00:00:00Z

BOSTON – May 2, 2010 – Governor Deval Patrick has directed the state’s Division of Standards, which inspects item pricing at retailers throughout the Commonwealth, to closely monitor bottled water prices in areas affected by the weekend’s water emergency, including inspecting stores in the region and responding to potential consumer complaints of price gouging.

On Saturday, an MWRA water main broke in Weston, creating a water emergency for over two million people in the Greater Boston area. As a result, Governor Patrick declared a boil order for all tap water for all uses except bathing, flushing and fire protection. In many communities, bottled drinking water was quickly snapped off shelves at supermarkets.

Patrick-Murray Administration's Consumer Agency Review of Rebate Disclosures Leads to Retailer Improvements

2010-04-29 00:00:00.0T00:00:00Z

BOSTON - April 29, 2010 - An advertising monitoring initiative conducted by the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation has led to changes in rebate policies by two national retailers and a major telecommunications company.

Sears, Staples and T-Mobile previously changed the form of many of their rebates from paper checks to rebate cards. However, consumers are generally accustomed to rebates in the form of checks, and rebate cards often include fees and restrictions not associated with rebate checks. The companies did not clearly and conspicuously announce the rebate details in advertising, an omission that created the impression that rebates would still arrive in the form of checks.

"Buy Here, Pay Here" Information on Licensing Requirements for Motor Vehicle Financing by Motor Vehicle Dealers

2010-04-08 00:00:00.0T00:00:00Z

MassDOT and the Office of Consumer Affairs Announce Collaboration to Stop Unlicensed Motor Vehicle Financing

2010-04-08 00:00:00.0T00:00:00Z

BOSTON – April 8, 2010 - The Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation today announced that the Division of Banks has issued cease-activity directives to 33 companies for suspected unlicensed financing activity. Dealers who sell motor vehicles in Massachusetts under a retail installment contract and hold the contract, typically referred to as "Buy Here, Pay Here," are required to be licensed.

The action by the Division of Banks focuses on car dealers who were giving loans without a license. Licensed dealers must adhere to maximum interest rate limits and inform customers of loan terms in an appropriate manner. The licensing process also includes a background check and subjects the licensee to examination by the Division of Banks, creating further protections for consumers.

Patrick-Murray Administration’s Division of Insurance Announces Decision on Rate Increase Submissions from Health Insurers

2010-04-01 00:00:00.0T00:00:00Z

BOSTON - April 1, 2010 - The Patrick-Murray Administration's Division of Insurance today disapproved 235 of the 274 rate increases filed by health insurers for small businesses. Insurance Commissioner Joseph G. Murphy disapproved the base rates after they were found to include excessive increases and rates unreasonable relative to the benefits provided.

Because of today's action, small businesses will realize immediate relief from double-digit premium increases. Policyholders who have already made a premium payment under the disapproved rate will receive a refund or credit on their base rates.

Patrick Administration Announces 35-State Settlement Agreement with CitiFinancial

2010-03-24 00:00:00.0T00:00:00Z

BOSTON – March 24, 2010 – The Patrick-Murray Administration's Division of Banks today announced a 35-state settlement agreement with CitiFinancial. The agreement between CitiFinancial and state mortgage regulators was executed after an examination conducted by the Massachusetts Division of Banks to determine compliance with state and federal consumer protection laws found that CitiFinancial had failed to report 91,127 residential mortgage loans to the federal government, as required by the Home Mortgage Disclosure Act (HMDA).

The mortgage loans that were omitted from CitiFinancial's HMDA Loan Application Register were originated between 2004 and 2007. The under-reporting of the mortgage loans was apparently caused by an internal systems error at CitiFinancial that went undetected until the Massachusetts examination.

Patrick-Murray Administration Survey of Home Show Contractors Finds 85 Percent Do Not Follow Registration Number Display Requirements

2010-03-22 00:00:00.0T00:00:00Z

BOSTON - A survey of home improvement contractors (HIC) conducted by the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation found that 85 percent of the contractors checked did not follow state laws requiring the listing of registration numbers on displays and other advertising.

Since taking over the HIC program last July, the Office of Consumer Affairs has focused on ensuring contractors know the law regarding registration numbers and understand the importance of displaying the numbers. For consumers, being able to easily find and check a registration number is important as homeowners go through the process of considering a contractor. Hiring a registered contractor affords some protections and possible compensation from the state’s Guaranty Fund that would not be available if a consumer uses an unregistered contractor.

Top 5 Consumer Issues and Complaints Outlined by Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation, Attorney General's Office, Better Business Bureau, and the FTC

2010-03-09 00:00:00.0T00:00:00Z

BOSTON - March 9, 2010 - Today, the Patrick-Murray Administration's Office of Consumer Affairs and Business Regulation joined with the Attorney General's Office, Federal Trade Commission, and Better Business Bureau to announce each agency's Top 5 consumer issues and complaints of 2009 - and offer tips to consumers to ensure they are not tripped up by the same issues in 2010.

At a press conference held today in Boston, officials from each agency talked about the five top issues and complaints they have heard from Massachusetts consumers. Consumers who had to deal with these issues told their personal stories involving home improvement contractors and car dealers.

Patrick-Murray Administration's Division of Banks Leads National Effort Opposing Refund Anticipation Loans

2010-03-02 00:00:00.0T00:00:00Z

BOSTON - The Patrick-Murray Administration's Division of Banks led an effort to create a policy statement opposing high-interest refund anticipation loans (RAL) published last month by the Conference of Bank Supervisors and the American Council of State Savings Supervisors.

A refund anticipation loan is a loan borrowed against the amount of a consumer's anticipated income tax refund, and often includes fees to be paid to the tax preparer and extremely high interest rates for the financial institution. High-rate RALs have the potential to be very costly to consumers. This product tends to be targeted to low-income borrowers who may qualify for the Earned Income Tax Credit, which is a tax credit for low- to moderate-income individuals.

Patrick-Murray Administration's Identity Theft Protection Rules Take Effect Today

2010-03-01 00:00:00.0T00:00:00Z

BOSTON - Consumers in Massachusetts will gain a new layer of protection on their personal information starting today, when new data security regulations created by the Patrick-Murray Administration go into effect.

The regulations, written by the Administration's Office of Consumer Affairs and Business Regulation, mandate any business or entity storing or transmitting personal information of a Massachusetts resident create a written security plan that details how that information will be protected from theft or loss. Personal information is defined as the combination of a consumer's name along with information like Social Security number, or bank or credit card account numbers.

Governor Patrick Announces Plan to Support Small Businesses and Create Jobs

2010-02-10 00:00:00.0T00:00:00Z

BOSTON – Wednesday, February 10, 2010 – Building on his continued efforts to foster job creation and economic growth in the Commonwealth, Governor Deval Patrick today filed legislation to help small businesses hire new workers and reduce the cost of doing business.The Governor’s legislation provides tax credits for businesses that create new jobs, eases healthcare and unemployment insurance costs for employers and creates a new organization dedicated to providing businesses with the financial capital and resources they need to grow.

Consumer Alert: Toyota Recall and At-Fault Accident Appeals (Jan-2010)

2010-01-29 00:00:00.0T00:00:00Z

Patrick-Murray Administration, which Authored Massachusetts’ Groundbreaking Personal Information Security Measures, Recognizes Data Privacy Day 2010

2010-01-28 00:00:00.0T00:00:00Z

BOSTON – In recognition of Data Privacy Day, which is Jan. 28, 2010, the Office of Consumer Affairs and Business Regulation is continuing its efforts to support the Patrick-Murray Administration’s data security regulations, which take effect March 1.

Officials from the Office are attending a seminar today with high-tech businesses to discuss compliance with the new regulations. Since updated regulations were announced in August 2009, the Office has participated in more than 25 such seminars.

Office of Consumer Affairs Announces Launch of NMLS Consumer Access to Mortgage Lender Information

2010-01-25 00:00:00.0T00:00:00Z

The Patrick-Murray Administration’s Office of Consumer Affairs and Business Regulation today announced that the Nationwide Mortgage Licensing System & Registry, a mortgage licensing system operated by state financial regulators including the Massachusetts Division of Banks, is launching “NMLS Consumer Access.”

NMLS Consumer Access is a fully searchable website that allows the public to view information concerning state-licensed mortgage lenders, brokers and individuals currently licensed through NMLS. Future updates to NMLS Consumer Access will provide a record of applicable disciplinary actions taken against a licensee by any jurisdiction in the country.

Telecommunications Assistance with the Haitian Earthquake Crisis

2010-01-22 00:00:00.0T00:00:00Z

The City of Boston has established a phone bank at the Mattapan Branch of the Boston Public Library, to allow callers free telephone calls to Haiti. Beginning Thursday January 21 and operating through January 30, 2010, the relocated resource center at the Mattapan Branch Library.

Homeowners across Massachusetts See Reduced Impacts on Policies after Patrick Administration's Insurance Commissioner Approves Stipulation

2010-01-14 00:00:00.0T00:00:00Z

BOSTON – January 14, 2010 – Joseph G. Murphy, the Acting Commissioner of the Patrick-Murray Administration’s Division of Insurance, approved today a stipulation regarding the Massachusetts Property Insurance Underwriters Association – the FAIR Plan – that will result in a decrease of nearly 1 percent for homeowners’ policies across the state. The result is 3 percent less than the FAIR Plan sought when proceedings started in October.The order by the Acting Commissioner eliminates a proposed rate increase for Cape Cod residents, and slices in half proposed rate increases in areas such as New Bedford, Worcester and Springfield. Many areas, such as Boston, see decreases through the order.

“I am very pleased that the Division’s State Rating Bureau so ably negotiated this overall decrease on behalf of the consumers of the Commonwealth. Ensuring that the insurance rates are commensurate with the benefits provided at the most reasonable cost is the Division’s priority,” Murphy said. “If it weren’t for the diligent work of the Division’s rating bureau staff, consumers would have seen rate increases, some of which did not appear to be justified.”

State Racing Commission moves to the Division of Professional Licensure

2010-01-04 00:00:00.0T00:00:00Z

Retailers Score High, Consumers Win Big on Division of Standards Retail Scanner Price Checks

2009-12-21 00:00:00.0T00:00:00Z

BOSTON – December 21, 2009 – Consumers can finish their holiday shopping confident that they will be charged accurately for gifts after the Patrick-Murray Administration’s Division of Standards’ annual pricing scanner survey found scanners were 99.51 percent accurate.

State regulations mandate stores’ scanners be 98 percent accurate, and all 75 stores checked were above that threshold. In fact, 13 of 15 retailers checked in at 99 percent or higher overall. In all, Division of Standards inspectors checked 3,863 items, and only 19 were scanned at an overcharge.

Office of Consumer Affairs and Business Regulation Warns Holiday Shoppers of Costly Restocking Fees

2009-12-15 00:00:00.0T00:00:00Z

BOSTON – December 15, 2009 – During the busy holiday shopping season, shoppers are being advised to check retailers’ return policies carefully because more and more sellers online and off are imposing costly restocking fees on returned goods, according to a survey released today by the Patrick Administration’s Office of Consumer Affairs and Business Regulation.

The survey of popular retailers’ and etailers’ policies as stated on their websites, conducted between Nov. 25 and Dec. 1, revealed that fully half of the 39 sellers surveyed impose restocking fees on at least some categories of items, typically certain electronics and furniture.

Office of Consumer Affairs Ends Check Casher Partnerships Targeting Social Security Recipients

2009-12-14 00:00:00.0T00:00:00Z

BOSTON - December 14, 2009 - The Patrick Administration’s Office of Consumer Affairs and Business Regulation announced today that the Division of Banks has ordered six state-licensed check cashers to terminate partnerships with out-of-state banks to charge Social Security recipients exorbitant fees to cash and access their benefit checks.

Under these arrangements, check cashers would market the establishment of direct deposit services at their locations and create a limited-purpose account with an out-of-state bank to allow for the direct deposit of customers’ Social Security or other government benefit checks. Approximately 2,700 Massachusetts residents had established these accounts, even though Massachusetts banks and credit unions are required by law to cash Social Security and pension checks at no cost to the consumer.

Underweighted Steaks Found at Ruby Tuesdays across Massachusetts by Division of Standards

2009-12-10 00:00:00.0T00:00:00Z

BOSTON – December 10, 2009 – An inspection of Ruby Tuesday restaurants across the state by the Patrick Administration’s Division of Standards found that lots of steaks in every eatery checked were smaller than their labeled weight, and the Division announced today a $700 fine against Ruby Tuesday’s supplier of the prepackaged steaks, Colorado Premium Foods of Greely, Colo.

The Division checked boxes of steaks at five of the nine Ruby Tuesdays in Massachusetts, and found steaks smaller than their advertised weight at each one. Ruby Tuesday’s menus include size-specific items such as seven- and nine-ounce sirloins, and 12-ounce rib-eyes, that the restaurants purchase from Colorado Premium Foods. The Division inspected the weight of steaks at the chain after receiving a consumer complaint regarding a steak that was too small.

Patrick Administration's Efforts to Control Overcharging Lead to Reductions in Incidents by Retailers

2009-12-07 00:00:00.0T00:00:00Z

BOSTON - December 7, 2009 - After a series of meetings and inspections of retailers with high counts of overcharging, the Patrick Administration’s Office of Consumer Affairs and Business Regulation announced today its efforts have led to steep reductions in inaccurate prices at cash registers at the stores.

In 2008, CVS stores inspected by the Division of Standards had an average of 3.4 incidents of overpricing at each inspection. As a result, the Office of Consumer Affairs and Business Regulation and the Division of Standards met with CVS and requested that CVS develop a remediation plan to correct its overcharging problem. After the plan was implemented by CVS, a recent inspection of 22 CVS stores by the state showed a total of three overcharging incidents.

Ring in the Holiday Shopping Season with 12 Smart Consumer Tips

2009-11-24 00:00:00.0T00:00:00Z

BOSTON – November 24, 2009 -- With the holiday season picking up steam before hitting a full, post-Thanksgiving frenzy, the Patrick Administration’s Office of Consumer Affairs and Business Regulation offers 12 smart consumer tips as shoppers hit the malls and Main Streets over the next six weeks.

The tips include some big-picture thoughts like keeping a budget, and detail-oriented reminders like checking refund policies for each store.

“The holiday season is hectic for everyone, and it’s good for consumers to keep these tips in mind as they hit the stores and the Internet this shopping season,” said Barbara Anthony, the Undersecretary of the Office of Consumer Affairs and Business Regulation. “This year, with so many families paying extra attention to their pocketbooks, keeping some smart ideas in mind can be especially helpful.”

Patrick Administration's Final Data Security Regulations Filed and Take Effect March 1, 2010; State Received Notice of More than 1 Million Instances of Exposure in Two Years

2009-11-04 00:00:00.0T00:00:00Z

BOSTON - November 4, 2009 - The Patrick Administration’s Office of Consumer Affairs and Business Regulation announced today it has filed final regulations that take effect on March 1, 2010. The regulations will help combat many of the vulnerabilities in personal information security that has led to more than 1 million instances of Massachusetts residents’ personal information being exposed in two years.

The regulations focus on protecting personal information by mandating any entity storing or transmitting personal information – a combination of a name along with Social Security number, bank account number, or credit card number – ensure the information be encrypted when stored on portable devices or when transmitted over the Internet.

Survey Finds more than 40 Percent of New and Used Cars for Sale Missing Mandatory Lemon Law Notice

2009-10-29 00:00:00.0T00:00:00Z

BOSTON - October 29, 2009 – In a survey of car dealers’ lots conducted by the Patrick Administration’s Office of Consumer Affairs and Business Regulation, nearly half of the almost 2,000 new and used cars checked were missing the bright-yellow Lemon Law warranty notices required by law.Auto dealers are required to place these notices on cars offered for sale. These notices inform consumers of their rights under the state’s new and used car Lemon Laws.

Patrick-Murray Administration Offers Financial Literacy, Credit Card Education to College Students through Project Credit Smarts

2009-09-16 00:00:00.0T00:00:00Z

BOSTON – Sept. 16, 2009 – The Patrick-Murray Administration’s Office of Consumer Affairs and Business Regulation, along with a coalition of nine local colleges and nine business and government partners, announced the launch of Project Credit Smarts – a program designed to educate Boston-area students about credit card use, including its dangers and pitfalls – at a press conference today at Roxbury Community College.

“Young adults need to understand the importance of building a solid credit foundation and developing responsible financial management skills,” said Governor Deval Patrick. “Project Credit Smarts will help students gain these critical life skills.”

New Rule Eliminates Most Prerecorded Sales Calls Starting Sept. 1

2009-08-31 00:00:00.0T00:00:00Z

Health Insurer Withdraws from Market, Will Pay up to $5 Million in Agreement with State Regulators

2009-08-31 00:00:00.0T00:00:00Z

New Rights for Credit Card Holders Go Into Effect Tomorrow

2009-08-19 00:00:00.0T00:00:00Z

August 19, 2009

Division of Banks Orders Internet Payday Lenders to Cease Activity in Massachusetts

2009-08-18 00:00:00.0T00:00:00Z

BOSTON – August 18, 2009 – Continuing the Patrick Administration’s efforts to combat illegal Internet payday lending activity in Massachusetts, the Division of Banks today announced that cease-activity directives had been issued to 95 companies marketing illegal payday loans to Massachusetts consumers. This follows similar cease activity initiatives against Internet-based payday lenders during 2005 and 2006.

A payday loan is short-term, small-sum, high-rate, unsecured personal loan that utilizes a consumer’s checking account (usually through electronic access but sometimes actual checks) for repayment of the amount borrowed. Since these loans are short-term in nature, the cost of payday loans to the consumer is enormously high, many times exceeding the original loan amount borrowed.

Small-Business Considerations Reflected in Massachusetts' Revised ID Theft Regulations

2009-08-17 00:00:00.0T00:00:00Z

BOSTON -- Aug. 17, 2009 -- In keeping with Governor Deval Patrick’s commitment to balancing consumer protection with the needs of small business owners, Massachusetts Undersecretary of the Office of Consumer Affairs and Business Regulation Barbara Anthony today announced adjustments to Massachusetts’ identity theft regulations that maintain protections and also reinforce flexibility in compliance by small businesses.

The updated regulations will take effect March 1, 2010. The regulations make clear that their approach to data security is a risk-based approach that is especially important to small businesses that may not handle a lot of personal information about customers. Under a risk-based approach, a business, in developing a written security program, should take into account its size, nature of its business, the kinds of records it maintains, and the risk of identity theft posed by its operations.

Consumers Urged to Drive a Smart Bargain to Maximize Cash for Clunkers Program

2009-08-11 00:00:00.0T00:00:00Z

Division of Banks Announces Action against Taylor, Bean & Whitaker

2009-08-10 00:00:00.0T00:00:00Z

CVS, Shaw's Discuss Plans to Reduce Overcharges with Office of Consumer Affairs and Business Regulation

2009-07-09 00:00:00.0T00:00:00Z

BOSTON – July 9, 2009 – Officials from the Office of Consumer Affairs and Business Regulation and the Division of Standards have met with CVS and Shaw's to discuss the individual companies' plans to reduce overcharges at stores in Massachusetts.

Leaders from OCABR and DOS also anticipate meeting with other retailers that have high rates of overcharging. Overcharging occurs when the price rung up at the register is higher than the posted price on a store's shelves.

Division of Insurance Auto Insurance Study Results

2009-07-02 00:00:00.0T00:00:00Z

On April 1, 2008, the Massachusetts Division of Insurance inaugurated the change to a more competitive auto insurance market. In doing so, the state transformed from a fixed rate setting by state regulators to "managed competition." Massachusetts is the last state in the country to move from state-set auto insurance rates to a competitive rating system.

To read the executive summary of the report, please click here

Patrick Administration Announces Multi-State Agreement with Taylor, Bean & Whitaker Mortgage Corporation

2009-06-22 00:00:00.0T00:00:00Z

Division of Banks Announces Actions Against Mortgage Lenders and Brokers

2009-06-04 00:00:00.0T00:00:00Z

BOSTON – June 4, 2009 – The Division of Banks (Division) today announced the issuance of 87 cease-and-desist orders against licensed mortgage lenders and mortgage brokers in Massachusetts. The Division closed these licensees today after they failed to provide required financial information, including the failure to post a bond.

Department of Telecommunications and Cable to Hold Verizon Service Quality Hearings in Western Massachusetts

2009-06-04 00:00:00.0T00:00:00Z

BOSTON – June 4, 2009 – Department of Telecommunications and Cable interim Commissioner Carol Foltz said today that four hearings will be held in Western Massachusetts regarding the state of Verizon Massachusetts’ telephone service quality pursuant to G. L. c. 159, § 16.

The hearings will be held according to the following schedule:

Franklin County: Tuesday, June 23, 6-9 p.m., at Greenfield High School Cafeteria, 1 Lenox Ave., Greenfield
Hampshire County: Wednesday, June 24, 6-9 p.m., at JFK Middle School Auditorium, 100 Bridge Road, Florence
Berkshire County: Tuesday, June 30, 6-9 p.m., at Berkshire Community College Robert Boland Theatre, 1350 West St., Pittsfield
Hampden County: Wednesday, July 1, 6-9 p.m., at Westfield College Scanlon Hall, 62 School St., Westfield

Division of Insurance Issues Order to Show Cause against HMA Direct of Newton

2009-06-04 00:00:00.0T00:00:00Z

BOSTON -- June 4, 2009 -- Commissioner of Insurance Nonnie S. Burnes today issued an Order to Show Cause against several insurance licensees affiliated with HMA Direct of Newton. These licensees, through HMA Direct, offer access to health insurance to businesses in the Commonwealth.

The Order, filed against HMA MGU, LLC, New England Custom Health Plan Administrators, LLC, Jedediah L. Brettschneider and Mark Allan Celentano, includes 33 claims of wrongdoing.

The Order alleges that HMA Direct and its affiliated entities and employees marketed self-funded group health plans to Massachusetts employers. In doing so, HMA Direct and its affiliates used employees' health status to make the employees ineligible or no longer eligible for the employers' self-funded group health plan. Employers were then allegedly forced to obtain individual health insurance policies for the ineligible employees. These actions allegedly caused the employers’ self-funded health plans to violate the anti-discrimination provisions of HIPAA (Health Insurance Portability and Accountability Act).

Allstate Filing Confirmed by Division of Insurance

2009-05-18 00:00:00.0T00:00:00Z

Commissioner of Insurance Nonnie S. Burnes today confirmed that Allstate has made a filing with her office to offer automobile insurance to Massachusetts customers later this year.

"The Division of Insurance has strong consumer protections in place as part of the transition to managed competition, and will now review Allstate’s filing to make sure it meets those protections, as well the statutes, rules and regulations that apply. The Patrick Administration implemented managed competition in April 2008, and this is the 11th new company to enter the market since then. Managed competition is designed to bring more choice in cost, coverage and companies to Massachusetts drivers, and this filing further demonstrates that managed competition is working and Massachusetts consumers are reaping the benefits of automobile insurance reform."

Governor Patrick Names Barbara Anthony New Undersecretary for Office of Consumer Affairs and Business Regulation

2009-05-07 00:00:00.0T00:00:00Z

BOSTON -- MAY 6, 2009 -- Governor Deval Patrick today announced his selection of Barbara Anthony as the new Undersecretary of the Office of Consumer Affairs and Business Regulation (OCABR).

Anthony, a Massachusetts native, is one of the state’s most well-known consumer advocates and is a highly respected public interest lawyer. She begins as Undersecretary on May 11.

"Barbara brings a wealth of experience and great collegiality to her new role and will help lead our efforts on auto insurance reform, identity theft protection, foreclosure prevention and other critical issues," said Governor Patrick.

Registration Open for Boston HiFi Financial Literacy Program

2009-05-04 00:00:00.0T00:00:00Z

BOSTON -- May 4, 2009 -- The High School Financial Literacy (HiFi) Program, which trains teachers, financial professionals, and representatives of community-based organizations to teach financial literacy to teens, will hold free classes for interested instructors at the Federal Reserve Bank of Boston on Monday, May 11.

The financial challenges facing's students are many and complex. The HiFi Program helps provide them with the tools to make informed financial decisions that will positively affect their futures. Sponsored by the Office of Consumer Affairs and Business Regulation, HiFi is a comprehensive effort to bring financial literacy education into the classroom through those who have gone through the HiFi training process.

Registration Open for Worcester HiFi Financial Literacy Program

2009-05-04 00:00:00.0T00:00:00Z

BOSTON -- May 4, 2009 -- The High School Financial Literacy (HiFi) Program, which trains teachers, financial professionals, and representatives of community-based organizations to teach financial literacy to teens, will hold free classes for interested instructors at Quinsigamond Community College on Tuesday, June 16.

The financial challenges facing today's students are many and complex. The HiFi Program helps provide them with the tools to make informed financial decisions that will positively affect their futures. Sponsored by the Office of Consumer Affairs and Business Regulation, HiFi is a comprehensive effort to bring financial literacy education into the classroom through those who have gone through the HiFi training process.

Patrick Administration and Attorney General Announce Efforts to Protect Distressed Homeowners

2009-04-27 00:00:00.0T00:00:00Z

BOSTON - April 27, 2009 - The Massachusetts Division of Banks (Division) today issued an industry letter focused on aiding distressed homeowners by restricting fees charged in connection with loan modifications.

The letter clarifies that mortgage brokers licensed by the Division may not charge borrowers a fee or receive any compensation from any source for assisting in the process of obtaining a loan modification from a borrower’s mortgage holder. The letter further explains that any fees charged by the borrower's mortgage holder to revise the particular terms of a mortgage loan are strictly limited in scope and amount under state law.

The Division has recently seen an increase in companies aggressively marketing their services with claims to help consumers avoid foreclosure or negotiate a loan modification at substantial additional costs to consumers. The Obama Administration, through the Treasury Department, recently announced its "Making Home Affordable" Modification Guidelines to facilitate loan modifications. Consumers should contact their lenders for information. In addition, information on non-profits providing foreclosure prevention assistance is available on the Division's website.

Study Finds State Workers' Compensation Rates Among Lowest in Nation

2009-04-16 00:00:00.0T00:00:00Z

BOSTON - April 16, 2009 - Massachusetts has the third-lowest workers' compensation premium rates in the country after decreases on average premiums of over 17 percent under the Patrick Administration, according to a study by the Oregon Department of Consumer and Business Services.

The Oregon report, released last month, researched the Jan. 1, 2008, rates for the 50 top industries in that state, and found that Massachusetts' combined rates of $1.39 per $100 in payroll is the third-lowest of the 50 states and Washington, D.C., and is 62 percent of the national median of $2.26.

Foreclosure Prevention Workshops Draw Almost 800 Homeowners

2009-04-09 00:00:00.0T00:00:00Z

BOSTON - April 9, 2009 * Nearly 800 homeowners attended foreclosure prevention workshops in Brockton and Lowell last week, taking advantage of the opportunity to meet one-on-one with their lenders as they try to avoid possibly losing their homes.

The foreclosure prevention workshops are part of a comprehensive effort by the Patrick-Murray Administration to battle the foreclosure crisis and were co-sponsored by city official in Lowell and Brockton, and housing counseling agencies from each city. By comparison, six similar workshops throughout the state last year drew a total of 1,400 homeowners. Attendance at last week's workshops is a sign that the foreclosure crisis has not ended in Massachusetts.

Division of Insurance confirms rate filing by GEICO

2009-03-20 00:00:00.0T00:00:00Z

Statement from Nonnie S. Burnes, Commissioner of the Massachusetts Division of Insurance

2009-03-18 00:00:00.0T00:00:00Z

Insurance Commissioner Responds to Consumer Concerns about Accident Dispute Changes

2009-03-12 00:00:00.0T00:00:00Z

BOSTON - Thursday, March 5, 2009 - Responding to concerns from Massachusetts consumers, Insurance Commissioner Nonnie S. Burnes today announced she will offer additional rules in the coming weeks that address concerns raised by consumers and continue managed competition's focus on protecting and delivering benefits to drivers everywhere in Massachusetts. "Managed competition has been and continues to be a success story for good drivers everywhere in Massachusetts," said Commissioner Burnes. "Our foremost priority is consumers, and ensuring they experience every benefit our competitive market has to offer in terms of price, choice and service. The rules we develop around at-fault accident designations will reflect our commitment to consumers just as the transition to managed competition has since day one."

2nd Quarter 2009 Mortgage Lender Community Investment (MLCI) Examination Schedule

2009-03-02 00:00:00.0T00:00:00Z

Report on the MGL Chapter 93H Notifications

2009-02-12 00:00:00.0T00:00:00Z

September 18, 2008

Office of Consumer Affairs Files Revised ID Theft Regulations

2009-02-12 00:00:00.0T00:00:00Z

BOSTON - February 12, 2009 - Today, the Office of Consumer Affairs and Business Regulation filed revised identity theft regulations that will preserve the privacy of consumers by increasing the level of security on personal information held by businesses and other entities.

The regulations will take effect Jan. 1, 2010, and mandate that personal information -- a combination of a name along with a Social Security number, bank account number, or credit card number -- be encrypted when stored on portable devices, or transmitted wirelessly or on public networks. Encryption of personal information on portable devices carrying identity data like laptops, PDAs and flash drives must also be completed by Jan. 1, 2010, and will ensure better protection of personal information.

Handling Tenant Cases in Foreclosed Properties: Tenants' Rights, Dealing with REO Tenants and Homeowners

2009-01-27 00:00:00.0T00:00:00Z

This seminar is specifically for housing counselors and attorneys assisting tenants and homeowners as tenants in foreclosed properties.

Tuesday, February 3, 2009
10:00 to 11:30 a.m.
Boston Bar Association
16 Beacon Street, Boston

Speakers:
Esme Caramello, Esq., Suffolk Law School
Elizabeth A. Guiney, Metropolitan Boston Housing Partnership

Don't Borrow Your Own Money! Steer Clear of Tax Refund Anticipation Loans

2009-01-15 00:00:00.0T00:00:00Z

The Office of Consumer Affairs and Business Regulation (OCABR) and Department of Revenue (DOR) advise tax payers to steer clear of tax refund loans, also known as refund anticipation loans (RALs). RALs are secured by and repaid from a pending federal tax refund.

A refund anticipation loan is a risky proposition because it must be repaid even if the taxpayer’s refund is denied, less than expected, or frozen. If the taxpayer cannot pay back the RAL, the lender may send the account to a debt collector.

Division of Insurance Creates Consumer-Friendly Accident Dispute Process

2009-01-08 00:00:00.0T00:00:00Z

In keeping with the Division of Insurance’s commitment to consumer protection, Commissioner Nonnie S. Burnes today established a streamlined, consumer-friendly process for the review of disputed at-fault accident decisions. The new procedures replace the time-consuming and costly Board of Appeals surcharge hearing process with a no-cost 30-day review period enforced by the Division.

“Under the current system, consumers disputing an at-fault accident decision by their insurance company have been forced to pay hefty fees and wait up to two years for a resolution,” said Commissioner Burnes. “Now long wait times and costly charges will be a thing of the past and the Division of Insurance will use its significant regulatory authority to ensure consumers benefit from greater protections.”

Divison of Banks Makes Web-Based Foreclosure Database Available to Public

2009-01-07 00:00:00.0T00:00:00Z

Patrick Administration Provides New Resource To Assist Tenants Impacted By Foreclosure

2008-12-09 00:00:00.0T00:00:00Z

BOSTON - December 9, 2008 - As part of the Patrick-Murray Administration's ongoing response to the foreclosure crisis, the Executive Office of Housing and Economic Development and the Office of Consumer Affairs and Business Regulation, with support from Massachusetts Housing Partnership, released a brochure outlining the rights and responsibilities of tenants living in foreclosed buildings. The guide empowers renters with information to ensure that they understand the foreclosure process and are not unfairly evicted after the building they live in is foreclosed upon.

Notice of Public Hearing: Amendment to 201 CMR 17.00

2008-12-02 00:00:00.0T00:00:00Z

Business Community Given Additional Time to Comply with Identity Theft Prevention Regulations

2008-11-14 00:00:00.0T00:00:00Z

State Division of Banks Takes Action Against Illegal Reverse Mortgage Programs Targeting Seniors

2008-09-24 00:00:00.0T00:00:00Z

BOSTON - September 24, 2008 - The Division of Banks (Division) today announced the issuance of four cease and desist orders against licensed mortgage lenders and brokers. Each case involved reverse products which were made in violation of the Commonwealth of Massachusetts' reverse mortgage statute. Reverse mortgages are loans that enable senior homeowners, typically 62 years and older, to convert the equity in their home into income. Massachusetts law prohibits a lender from making a reverse mortgage without a plan that has been approved that includes mandatory counseling.

Executive Order 504: Order Regarding the Security and Confidentiality of Personal Information

2008-09-22 00:00:00.0T00:00:00Z

Patrick Administration Issues Comprehensive Identity Theft Prevention Regulations & Executive Order

2008-09-22 00:00:00.0T00:00:00Z

Countrywide Breach - Protect Your Identity

2008-09-18 00:00:00.0T00:00:00Z

9/18/08

AIG Insurers Able to Pay Claims

2008-09-17 00:00:00.0T00:00:00Z

In the wake of news that the non-insurance parent company of American International Group (AIG) is facing a financial crisis, Massachusetts Insurance Commissioner Nonnie S. Burnes issued a statement.

AIG - Insurance Consumers Protected by Solvency Standards

2008-09-16 00:00:00.0T00:00:00Z

Insurance Commissioner Nonnie S. Burnes today issued a statement in response to the financial issues facing American International Group (AIG).

Division of Insurance Launches New Consumer Resources Web Site

2008-08-25 00:00:00.0T00:00:00Z

Commissioner of Insurance Nonnie S. Burnes today unveiled a new web site of resources for Massachusetts insurance consumers. Available at http://www.InsureMass.DOI.state.ma.us, the site is designed to better assist consumers as they seek information and make decisions about health, auto, homeowners and other lines of insurance.

"Insurance is an important and costly purchase. The best way for consumers to find the right coverage is to do their homework," said Commissioner Burnes. "InsureMASS is a one-stop resource that will make it much easier for consumers to learn about insurance and make informed choices."

State Launches New Reverse Mortgage Web Site for Seniors

2008-08-15 00:00:00.0T00:00:00Z

With the popularity of reverse mortgage loans on the rise among Massachusetts senior citizens, the Office of Consumer Affairs and Business Regulation (OCABR) and the Executive Office of Elder Affairs (EOEA) today launched a new web site, http://www.mass.gov/reversemortgage, to provide information and guidance to borrowers about these types of products.

Reverse mortgages are loans that enable senior homeowners, typically 62 years and older, to convert the equity in their home into income. Many seniors turn to these types of products to help supplement Social Security income or pay for unexpected expenses. A reverse mortgage lender typically lends the borrower money based on several factors, including the value of the property, the age of the borrower and the accumulated equity in the home. Borrowers have a choice of various payment options, including a lump sum payment at settlement, monthly installments or a line-of-credit that enables a borrower to draw money when he or she chooses, until the line of credit is exhausted. Repayment on the loan is generally not required until the borrower is deceased or does not permanently reside at the property.

Governor Deval Patrick Signs Broadband Access Law

2008-08-04 00:00:00.0T00:00:00Z

Division of Insurance to Meet With Consumers at 10th Annual Roxbury Film Festival

2008-07-23 00:00:00.0T00:00:00Z

BOSTON ¿ Wednesday, July 23, 2008 ¿ The Massachusetts Division of Insurance will be on hand to answer consumer questions about the state¿s new managed competition auto insurance system during the 10th Annual Roxbury Film Festival. The Division is sponsoring the festival and staff members will be available to show consumers ways they can shop and save in the new market on Friday, August 1st during the evening film screenings at Northeastern University¿s Cabral Center, 40 Leon Street, Boston.

Governor Patrick Announces Details for $20 Million Loan Fund to Acquire Foreclosed Homes and Foster Neighborhood Stabilization

2008-07-02 00:00:00.0T00:00:00Z

Governor Deval Patrick today announced the details of a unique state-sponsored, low-interest loan fund for developers to buy abandoned and at-risk properties, and get them quickly reoccupied with new homeowners or renters. The fund, consisting of $17 million from private lenders and another $3 million from private non-profit foundations, is part of the Patrick Administration's comprehensive response to the foreclosure crisis in Massachusetts.

Governor Calls for First in Nation Lender Standards

2008-06-04 00:00:00.0T00:00:00Z

Commissioner Burnes Approves Mapfre, S.A. Acquisition of Commerce Insurance Company

2008-05-22 00:00:00.0T00:00:00Z

BOSTON ¿ May 22, 2008 ¿ Commissioner of Insurance Nonnie S. Burnes today approved the acquisition of Commerce Insurance Company by the Spanish insurance company Mapfre, S.A. The Commissioner's decision follows a public hearing held at the Division of Insurance on May 1, 2008.

The approval will allow Mapfre, one of the largest insurance companies in Spain, to acquire all of the outstanding common stock of the Commerce Insurance Company for $2.2 billion. Mapfre is located in Madrid and also has insurance operations in Turkey, the Philippines and throughout Latin America. The Commerce Group, headquartered in Webster, is the largest writer of property and casualty insurance in the Commonwealth. The boards of both companies, and the majority of their shareholders, previously approved the acquisition.

With Record High Prices & Memorial Day around the Corner, State Inspects Gas Stations across Massachusetts

2008-05-21 00:00:00.0T00:00:00Z

Commissioner Burnes Rejects Fair Plan Rate Increases for Massachusetts Homeowners

2008-05-08 00:00:00.0T00:00:00Z

Insurance Commissioner Nonnie S. Burnes today denied the FAIR Plan¿s request for a 25% increase in coastal homeowners¿ insurance rates, bringing to a close a rate proceeding before the Division of Insurance that began in March 2007. The Commissioner¿s decision prevents hikes in homeowners¿ insurance premiums for FAIR Plan policy holders across the state. The FAIR Plan had sought an overall statewide increase of 13.2%.

Broadband Bond Bill Receives Favorable Report, Moves Closer to Vote in House

2008-05-06 00:00:00.0T00:00:00Z

Patrick Administration Announces $11 Million Workers' Compensation Rate Cut

2008-04-17 00:00:00.0T00:00:00Z

Division of Insurance Completes Review of Unum Group Disability Claims Payments, Returns $13 Million to Massachusetts Consumers

2008-04-15 00:00:00.0T00:00:00Z

Division of Insurance Advises Consumers about Ways to Take Advantage of Managed Competition

2008-03-07 00:00:00.0T00:00:00Z

Consumer Affairs, Division of Standards Recognize National Weights and Measures Week

2008-03-04 00:00:00.0T00:00:00Z

As Managed Competition Shifts into High Gear, State Launches Auto Insurance Web Site for Consumers

2008-02-19 00:00:00.0T00:00:00Z

State Warns Consumers to Steer Clear of Refund Anticipation Loans

2008-01-29 00:00:00.0T00:00:00Z

Division of Insurance Unveils Agent Finder Web Site

2008-01-23 00:00:00.0T00:00:00Z

New Deadline for 201 CMR 17.00 Written Comments

2008-01-15 00:00:00.0T00:00:00Z

Insurance Commissioner Orders Unlicensed Health Insurer to Stop Advertising Fraudulent Policies

2008-01-14 00:00:00.0T00:00:00Z

Insurance Commissioner Places Additional Managed Competition Rates on File

2008-01-08 00:00:00.0T00:00:00Z

Massachusetts Joins Launch of Nationwide Mortgage Licensing System

2008-01-02 00:00:00.0T00:00:00Z

Annual Retail Scanner Price Checks Produce Positive Results for Holiday Shoppers

2007-12-21 00:00:00.0T00:00:00Z

Division of Insurance Calls on Insurers to Issue Payment Notifications to Protect Consumers

2007-12-20 00:00:00.0T00:00:00Z

Insurance Commissioner Places Managed Competition Rates on File

2007-12-19 00:00:00.0T00:00:00Z

Insurers Amend Rates; Competition Drives Premiums down

2007-11-27 00:00:00.0T00:00:00Z

Consumer Affairs Files Security Freeze Regulations

2007-11-05 00:00:00.0T00:00:00Z

Unrequested Credit Cards Sent to Macy's Customers

2007-11-02 00:00:00.0T00:00:00Z

9/28/07

Cell Phones and the Do Not Call Registry

2007-10-23 00:00:00.0T00:00:00Z

Insurance Commissioner Issues Final Managed Competition Regulation

2007-10-05 00:00:00.0T00:00:00Z

Insurance Commissioner Proposes Guidelines for Managed Competition

2007-08-28 00:00:00.0T00:00:00Z

State Releases Annual Survey of Seafood Sales

2007-08-16 00:00:00.0T00:00:00Z

Division of Banks Announces Actions Against Several Mortgage Entities

2007-08-02 00:00:00.0T00:00:00Z

State Unveils $25 Million Broadband Incentive Fund

2007-08-02 00:00:00.0T00:00:00Z

Federal Reserve Bank of Boston: Massachusetts Mortgage Summit Issues Recommendations

2007-07-27 00:00:00.0T00:00:00Z

New England Community Developments - Issue 3, 2007
In April 2007, the Massachusetts Division of Banks reported on the recommendations of its mortgage summit. The summit brought together a wide range of stakeholders to develop concrete responses to the problem of rising foreclosures. This article describes the collaborative process used in the mortgage summit and the recommendations issued. These recommendations illustrate a number of possible remedies to limit foreclosures and their impact on consumers and communities.

Insurance Commissioner Moves to Give Consumers Lower Rates, Greater Choice through Managed Auto Competition

2007-07-17 00:00:00.0T00:00:00Z

Managed Auto Competition Frequently Asked Questions

2007-07-17 00:00:00.0T00:00:00Z

Auto Insurance Decisions (07/16/2007)

2007-07-16 00:00:00.0T00:00:00Z

Mortgage Fraud Bill Text

2007-06-20 00:00:00.0T00:00:00Z

Mortgage Fraud Bill Summary

2007-06-20 00:00:00.0T00:00:00Z

Mortgage Fraud Legislation Filed

2007-06-11 00:00:00.0T00:00:00Z

Governor Deval Patrick filed legislation to criminalize mortgage fraud as part of a comprehensive plan to prevent predatory lending and protect families facing foreclosures. The bill follows several regulatory changes already put in place by Governor Patrick to address the rising tide of foreclosures in Massachusetts.

Massachusetts Settlement Addresses Concerns Regarding Health Markets, Inc. Claims Handling

2007-06-04 00:00:00.0T00:00:00Z

Division of Banks to Seek Case-by-Case Delay on Foreclosures

2007-04-30 00:00:00.0T00:00:00Z

Foreclosures In an ongoing response to the state¿s foreclosure crisis, Governor Deval Patrick today directed Commissioner of Banks Steven L. Antonakes to seek delays from mortgage lenders, on a case-by-case basis, for any Massachusetts homeowner who has filed a complaint with the Division of Banks as part of their consumer assistance outreach efforts.

Consumer Affairs Urges College Students to Know Their Tenant Rights

2007-04-24 00:00:00.0T00:00:00Z

Consumer Affairs Issues Consumer Alert on Advance-Fee Loan Scam and Pay Day Loans

2007-04-19 00:00:00.0T00:00:00Z

Mortgage Summit Working Groups Release Report

2007-04-11 00:00:00.0T00:00:00Z

Governor Patrick Selects Broadband Expert to Head the new Department of Telecommunications and Cable

2007-04-11 00:00:00.0T00:00:00Z

Division of Banks Announces Commitment to Participate in CSBS/AARMR MORTGAGE Licensing System

2007-02-28 00:00:00.0T00:00:00Z

Avoid Credit Pitfalls Today

2007-02-09 00:00:00.0T00:00:00Z

Home Improvement Dos & Don'ts

2007-02-07 00:00:00.0T00:00:00Z

Practical advice to ensure home improvement projects are a success.

Lemon Law Arbitration Program Protects Consumers

2007-02-07 00:00:00.0T00:00:00Z

Savvy Car Buyers Know Their Rights Before Driving Off The Lot

Massachusetts Kicks Off 9th Annual Consumer Protection Week

2007-02-05 00:00:00.0T00:00:00Z

Annual Price Survey Accuracy Results Excellent

2006-12-21 00:00:00.0T00:00:00Z

Auto Insurance Rates Drop by 11.7%

2006-12-15 00:00:00.0T00:00:00Z

DTE Fines KeySpan $250,000 for LNG Security Breach

2006-12-08 00:00:00.0T00:00:00Z

Holocaust Restitution Fee Waiver Program Launched

2006-12-01 00:00:00.0T00:00:00Z

Home Smart Website Launched to Assist Home Buyers and Owners

2006-11-16 00:00:00.0T00:00:00Z

Massachusetts Board of Registration of Funeral Directors and Embalmers Announces Recent Enforcement Actions

2006-11-01 00:00:00.0T00:00:00Z

Division of Banks Announces Latest Actions in Crackdown on Mortgage Fraud

2006-10-02 00:00:00.0T00:00:00Z

October 2, 2006

Consumer Alert: Guidance for a Mortgage Loan Transaction

2006-10-02 00:00:00.0T00:00:00Z

October 2, 2006

Division of Banks Cracks Down On Abusive Mortgage Lenders and Brokers

2006-09-08 00:00:00.0T00:00:00Z

Tatarka and Bowler Applaud SJC's Unanimous Assigned Risk Decision

2006-08-23 00:00:00.0T00:00:00Z

Leominster Drinking Water Operator Surrenders License

2006-08-17 00:00:00.0T00:00:00Z

Healey and ISO New England Urge Energy Efficiency

2006-08-11 00:00:00.0T00:00:00Z

Know Your Shopping Rights Before You Spend

2006-08-11 00:00:00.0T00:00:00Z

Fair Plan Rates Announced

2006-08-11 00:00:00.0T00:00:00Z

Consumers Asked to Conserve Energy Use during Hot Weather

2006-08-01 00:00:00.0T00:00:00Z

Canadian Lottery Scam

2006-07-28 00:00:00.0T00:00:00Z

11/27/07

DPL Initiates Court Actions to Combat Unlicensed Practice

2006-07-26 00:00:00.0T00:00:00Z

Attention North Shore Communities: Be Aware of Contractor and Insurance Scams

2006-07-07 00:00:00.0T00:00:00Z

FAIR Plan Rate Decision Announced

2006-06-30 00:00:00.0T00:00:00Z

State Urges Coastal and Flood-Prone Property Owners To Consider Flood Insurance

2006-06-02 00:00:00.0T00:00:00Z

Avoid Home Improvement Disasters

2006-05-31 00:00:00.0T00:00:00Z

State Orders More Payday Lenders to Cease Activity in Massachusetts

2006-05-26 00:00:00.0T00:00:00Z

State Announces $5 Million Heat Loan Program

2006-05-23 00:00:00.0T00:00:00Z

JumpStart Financial Literacy Findings Support Need for State's HiFi Initiative

2006-04-06 00:00:00.0T00:00:00Z

Healey Urges High Schools to Implement Financial Literacy Program

2006-04-03 00:00:00.0T00:00:00Z

Two days before the release of a national survey that has historically shown the majority of high school seniors do not have sufficient knowledge of personal finance, Lieutenant Governor Kerry Healey called on all Massachusetts high schools to implement the Commonwealth's voluntary financial literacy initiative known as HiFi.

Debit Card Holders Urged to Verify Recent Transactions

2006-03-03 00:00:00.0T00:00:00Z

State's Lemon Law Arbitration Program Backs Consumers When Car Sales Go Sour

2006-02-10 00:00:00.0T00:00:00Z

Over $5 Million Returned To Consumers In 2005

2006-02-09 00:00:00.0T00:00:00Z

Lindstrom Testifies For Increased ID Theft Protections

2006-02-07 00:00:00.0T00:00:00Z

Why Interest-Only Mortgages Are Not In All Consumers' Best Interest

2006-02-06 00:00:00.0T00:00:00Z

State Board Issues Enforcement Actions Against Electrician Licensees

2006-01-25 00:00:00.0T00:00:00Z

State Boards Issue Enforcement Actions Against Real Estate Licensees

2006-01-25 00:00:00.0T00:00:00Z

State Board Temporarily Shuts Down Dorchester Beauty Salon

2006-01-18 00:00:00.0T00:00:00Z

New Regulations for Gas-Powered Plumbing Products to Better Protect Consumers

2006-01-10 00:00:00.0T00:00:00Z

State Board Issues Enforcement Actions Against Five Plumbers

2006-01-10 00:00:00.0T00:00:00Z

Consumer Alert: Illegal Mortgage Broker Ordered to Cease

2005-12-21 00:00:00.0T00:00:00Z

Consumer Affairs Gauges Retailer Pricing Accuracy

2005-12-20 00:00:00.0T00:00:00Z

Strong compliance at checkout, but in-aisle scanner concerns mount

An Early Christmas Gift For Motorists: An 8.7% Auto Insurance Rate Cut For 2006

2005-12-15 00:00:00.0T00:00:00Z

Insurance Commissioner Bowler orders largest rate reduction in over 25 years

MA Consumer Affairs Director Endorses BBB's Check Out a Charity Program

2005-12-13 00:00:00.0T00:00:00Z

DTE Orders Utilities To Upgrade Manhole And Stray Voltage Safety

2005-12-12 00:00:00.0T00:00:00Z

Heating Oil Delivery Spot-Checks Underway

2005-12-08 00:00:00.0T00:00:00Z

State¿s Division of Standards issues first fine of heating season

MA Insurance Regulator Informs Cape And Coastal Homeowners Of Hingham Mutual Non-Renewals

2005-12-07 00:00:00.0T00:00:00Z

Approximately 6,500 policyholders may seek coverage through FAIR Plan

Don't Get Burned On Firewood Sales

2005-12-01 00:00:00.0T00:00:00Z

Advice from MA Consumer Affairs Office on Firewood Purchases

Consumer Affairs Office Releases Auto Insurance Survey

2005-11-14 00:00:00.0T00:00:00Z

Callers Confirm They Pay Too Much, Want Competitive Pricing and More Choice

State Consumer Affairs Office Launches "Act Now, Save Now" Energy Conservation Campaign

2005-11-09 00:00:00.0T00:00:00Z

Urges Households to Take Steps Now to Lighten the Load of Winter Heating Costs

18 Bay State Chiropractors Face Insurance Fraud Allegations by State¿s Division of Professional Licensure

2005-11-07 00:00:00.0T00:00:00Z

Chiropractors in Dorchester, Lawrence, Lynn and Roxbury Subject of Inquiry

State's Financial Literacy Program Hits Milestone, Sets Sights On Expansion

2005-10-24 00:00:00.0T00:00:00Z

Over 20,000 Texts Distributed, Teachers in 154 Communities Participating

The Massachusetts Office of Consumer Affairs today announced that its voluntary high school financial literacy initiative known as "Hi-Fi" is closing in on participation among half of the state's high schools. Just six months since its launch in May at Stoneham High School, over 20,000 personal finance workbooks have been distributed to teachers in 154 cities and towns across the Commonwealth.

Hi-Fi's innovator, Consumer Affairs Director Beth Lindstrom, characterized the overwhelming response to the program as evidence of the tremendous need for personal finance basics among high school students. "It is imperative that teens understand money and credit management at this critical point in their lives. Developing good credit, consistent savings and smart investments will be the keys that open doors as adults," said Director Lindstrom.

State's Professional Licensing Agency Reports 2nd Consecutive Year Of Record Results

2005-10-24 00:00:00.0T00:00:00Z

Landmark legislation in ¿05 gives DPL enhanced authority to better protect consumers

DTE To Hold Statewide Energy Assistance Forums

2005-10-14 00:00:00.0T00:00:00Z

Auto-Enrollment for Discounted Utility Rates to Aid Most Vulnerable

State Rating Bureau Recommends 5.4% Auto Insurance Rate Decrease In 2006

2005-09-30 00:00:00.0T00:00:00Z

Consumer Advisory: Flood Damaged Cars May Be Headed For Massachusetts

2005-09-29 00:00:00.0T00:00:00Z

In the aftermath of Hurricanes Katrina and Rita, thousands of flood-damaged cars may be put on the market in Massachusetts and other states. The National Insurance Crime Bureau is building a database of all flood-damaged cars in cooperation with auto insurers to try to prevent this from happening. In the meantime, consumers need to protect themselves. What should consumers do?

Containing Winter's High Heating Costs

2005-09-08 00:00:00.0T00:00:00Z

State Outlines Steps to Maximize Heating Efficiency, Look for Best Deals

State Consumer Affairs Office Inspecting & Monitoring Gas Prices

2005-09-02 00:00:00.0T00:00:00Z

Division of Standards Continues Spot-Checks thru Labor Day Weekend

Tales Of Scales And Seafood Sales

2005-08-29 00:00:00.0T00:00:00Z

Four Seafood Resellers Fined for Overcharging

Ensuring A Smooth Move

2005-08-25 00:00:00.0T00:00:00Z

Advice to tenants on their rights, landlord responsibilities and choosing a mover

Director Beth Lindstrom Addresses Consumers On Necessary Auto Insurance Reforms

2005-08-16 00:00:00.0T00:00:00Z

Trouble-Free, Tax-Free Shopping Begins with Understanding Your Rights

2005-08-11 00:00:00.0T00:00:00Z

State Orders Time Warner To Issue Refunds To Cable Customers In Pittsfield-Area

2005-08-04 00:00:00.0T00:00:00Z

Money Saving Tips To Hit The Street & Beat The Heat

2005-06-29 00:00:00.0T00:00:00Z

State Board Urges FERC To Make Safety Top Priority In Fall River LNG Review

2005-06-16 00:00:00.0T00:00:00Z

State Board Acts on Physical Therapist License

2005-06-14 00:00:00.0T00:00:00Z

Gardner Veterinarian Agrees To License Probation

2005-06-14 00:00:00.0T00:00:00Z

State Utility Regulator Joins Regional Counterparts In Urging FERC To Reject Or Modify ISO-New England Plan That Could Cost Electricity Customers $13 Billion

2005-06-07 00:00:00.0T00:00:00Z

Governor Romney Files Auto Insurance Reform Legislation

2005-06-01 00:00:00.0T00:00:00Z

$150 Million Initial Savings for Good Drivers, Reigns-In Fraud & Non-Medical Costs

Insurance Commissioner Bowler Approves 3% Workers' Compensation Rate Cut

2005-05-19 00:00:00.0T00:00:00Z

Romney Cracks Down on Identity Theft and Fraud

2005-05-18 00:00:00.0T00:00:00Z

Former East Boston Salon Operators Suspended for 6 Years

2005-05-17 00:00:00.0T00:00:00Z

Romney Administration Launches Statewide High School Financial Literacy Initiative

2005-05-03 00:00:00.0T00:00:00Z

Over 130 Schools On Board to Teach Voluntary Curriculum

Insurance Commissioner Bowler Approves Revisions To Safe Driver Insurance Plan

2005-04-29 00:00:00.0T00:00:00Z

State Teams With A.I.M. & Utilities To Promote Competitive Electric Contracts

2005-04-20 00:00:00.0T00:00:00Z

State Board Revokes Veterinarian's License

2005-04-20 00:00:00.0T00:00:00Z

State Energy Officials & Regional Counterparts Prioritize Ratepayer Impact In FERC's Consideration Of Incentives For New Electric Generation

2005-04-15 00:00:00.0T00:00:00Z

State Board Disciplines Unlicensed Occupational Therapist

2005-04-08 00:00:00.0T00:00:00Z

Three Chiropractors Disciplined by State Board

2005-04-08 00:00:00.0T00:00:00Z

Real Estate Appraiser Agrees to Fine & Probation

2005-04-08 00:00:00.0T00:00:00Z

Winter Heating Oil Spot Checks Yield Fines

2005-04-06 00:00:00.0T00:00:00Z

Consumer Affairs Teams With Notaries To Combat Identity Theft

2005-03-29 00:00:00.0T00:00:00Z

Identity Theft Symposiums Seek to Curtail Crime

2005-03-24 00:00:00.0T00:00:00Z

Massachusetts Consumers Reap Millions In Refunds

2005-03-22 00:00:00.0T00:00:00Z

State Board Takes Action Against Eight Real Estate Licensees

2005-03-16 00:00:00.0T00:00:00Z

Framingham Veterinarian Surrenders License

2005-03-16 00:00:00.0T00:00:00Z

State Extends Moratorium On Utility Service Shut-Offs

2005-03-11 00:00:00.0T00:00:00Z

State Board Disciplines Two Plumbers

2005-03-04 00:00:00.0T00:00:00Z

State Board Disciplines Two Home Inspectors

2005-03-01 00:00:00.0T00:00:00Z

Andover Mental Health Counselor Surrenders License

2005-03-01 00:00:00.0T00:00:00Z

State Board Disciplines 14 Electricians, Two Technicians

2005-03-01 00:00:00.0T00:00:00Z

State Inspectors Fan-Out to Ensure Safety and Compliance at Barbershops and Beauty Salons in Eastern MA.

2005-02-24 00:00:00.0T00:00:00Z

Used Car Shopping During Presidents' Day? Buyers Have Rights & Dealers Have Obligations

2005-02-17 00:00:00.0T00:00:00Z

Division Of Energy Resources Issues Report On Renewable Energy

2005-02-15 00:00:00.0T00:00:00Z

State Board Takes Action Against Two Real Estate Appraisers

2005-02-11 00:00:00.0T00:00:00Z

Weston Optometrist Agrees To License Probation

2005-02-11 00:00:00.0T00:00:00Z

Methuen Veterinarian Agrees to License Probation

2005-02-11 00:00:00.0T00:00:00Z

South Easton Podiatrist Surrenders License

2005-02-11 00:00:00.0T00:00:00Z

State Moves To Stamp-Out Internet Payday Lending During National Consumer Protection Week

2005-02-09 00:00:00.0T00:00:00Z

Massachusetts “Do Not Call” Registration Now Protecting Over Half Of The State’s Residents

2005-02-08 00:00:00.0T00:00:00Z

State Investigators Find Violations at Over 70% of Worcester County Optical Businesses

2005-02-08 00:00:00.0T00:00:00Z

Massachusetts Consumer Affairs Director And The National Notary Association Team To Fight Identity Theft During National Consumer Protection Week

2005-02-07 00:00:00.0T00:00:00Z

Tewksbury Cosmetologist Agrees to Stayed License Suspension

2005-02-04 00:00:00.0T00:00:00Z

State Consumer Affairs Office Urges Caution In Pats Fans’ Search for Super Bowl Tickets

2005-01-27 00:00:00.0T00:00:00Z

Massachusetts Residents Encouraged To "Get Smart" About Insurance Policies

2005-01-24 00:00:00.0T00:00:00Z

New Nstar Transmission Line Approved By State Siting Board

2005-01-13 00:00:00.0T00:00:00Z

State Energy Resources Agency Promotes Participation In Free Energy Savings Workshop

2005-01-13 00:00:00.0T00:00:00Z

"Power Saving Hours" Energy Conservation Can Relieve Demand on Electric Grid During Cold Snaps

2005-01-09 00:00:00.0T00:00:00Z

Help reduce energy demand during peak usage times (4-8 PM) by following the tips outlined in this press release.

Romney Signs Bill Cracking Down On Auto Insurance Fraud

2005-01-03 00:00:00.0T00:00:00Z

Insurance Commissioner Bowler Finalizes Auto Insurance Reform Of High-Risk Market

2004-12-31 00:00:00.0T00:00:00Z

State Board Revokes Quincy Physical Therapist’s License

2004-12-29 00:00:00.0T00:00:00Z

Mattapan Funeral Home Operator Surrenders License

2004-12-29 00:00:00.0T00:00:00Z

Wrentham Social Worker Agrees to Probation of License

2004-12-29 00:00:00.0T00:00:00Z

Landmark Multi-State Settlement In Effect, National Remedy Grants Claims Review For Thousands

2004-12-21 00:00:00.0T00:00:00Z

Romney Appoints New Commissioners To DTE

2004-12-20 00:00:00.0T00:00:00Z

Division Of Insurance Announces 2005 Auto Insurance Rate Decision

2004-12-15 00:00:00.0T00:00:00Z

State Board Takes Action on 2 Accountant Licensees

2004-12-14 00:00:00.0T00:00:00Z

Arlington Home Inspector Agrees to Five-Year License Suspension

2004-12-13 00:00:00.0T00:00:00Z

State Inspectors & Lawrence Officials Team-Up To Inspect & Shutdown 4 of 5 Barber Shops

2004-12-13 00:00:00.0T00:00:00Z

Consumer Affairs Holiday Shopping Wrap-Up

2004-12-08 00:00:00.0T00:00:00Z

Romney Praises Turnaround At Professional Licensing Agency

2004-12-01 00:00:00.0T00:00:00Z

Insurance Commissioner Bowler Approves Residual Market Auto Insurance Reform

2004-11-23 00:00:00.0T00:00:00Z

Multi-State, Federal Settlement Addresses Concerns Regarding Unumprovident Claims Handling

2004-11-22 00:00:00.0T00:00:00Z

State Board Disciplines Ten Real Estate Agents

2004-10-29 00:00:00.0T00:00:00Z

State Board Disciplines Five Electricians

2004-10-29 00:00:00.0T00:00:00Z

State Rating Bureau Makes Recommendation For 2005 Auto Insurance Rates

2004-09-30 00:00:00.0T00:00:00Z

Director Lindstrom Launches Home Improvement Contractor Awareness Campaign

2004-09-30 00:00:00.0T00:00:00Z

State Board Places Real Estate Appraiser’s License on Probation

2004-09-21 00:00:00.0T00:00:00Z

State Board Revokes Chiropractor’s License

2004-09-21 00:00:00.0T00:00:00Z

Consumers Urged to ‘Report not Respond’ to Suspect E-mail Requests

2004-09-20 00:00:00.0T00:00:00Z

Navigating Heating Oil Price Uncertainty

2004-09-15 00:00:00.0T00:00:00Z

State Warns Consumers Against Cosmetic Medical Procedures at Beauty Salons

2004-09-08 00:00:00.0T00:00:00Z

Insurance Commissioner Bowler Rules On Proposed Residual Auto Insurance Market Changes

2004-08-27 00:00:00.0T00:00:00Z

State Board Places Funeral Director's License on Probation

2004-08-24 00:00:00.0T00:00:00Z

Consumer Affairs Office, Registry Of Motor Vehicles And Masspirg Team-Up To Thwart Id Theft Access

2004-08-12 00:00:00.0T00:00:00Z

Insurance commissioner names new appointees

2004-07-23 00:00:00.0T00:00:00Z

Fall River salon and barber shop violations

2004-07-21 00:00:00.0T00:00:00Z

Home inspector fined and license placed on probation

2004-07-21 00:00:00.0T00:00:00Z

Lawrence chiropractor gets suspension, probation

2004-07-19 00:00:00.0T00:00:00Z

Physical Therapist Agrees to an Indefinite Stayed Suspension

2004-07-19 00:00:00.0T00:00:00Z

Illegal Mortgage Lender Ordered to Cease

2004-07-16 00:00:00.0T00:00:00Z

DTE Advises Norvergence Customers To Obtain New Providers

2004-07-16 00:00:00.0T00:00:00Z

New identity theft law

2004-07-15 00:00:00.0T00:00:00Z

New website launched

2004-07-13 00:00:00.0T00:00:00Z

State Inspectors find violations at 60 percent of Somerville Beauty Salons and Barber Shops

2004-06-30 00:00:00.0T00:00:00Z

State Board Places Veterinary License on Probation

2004-06-25 00:00:00.0T00:00:00Z

State Board Takes Action on Chiropractors

2004-06-22 00:00:00.0T00:00:00Z

State Board Acts on 3 Psychologists' Licenses

2004-06-15 00:00:00.0T00:00:00Z

Electrician agrees to a 5 year stayed suspension of his journeyman license

2004-06-10 00:00:00.0T00:00:00Z

Home inspector disciplined

2004-06-02 00:00:00.0T00:00:00Z

Physical therapist's license revoked

2004-06-02 00:00:00.0T00:00:00Z

Cashpoint customers warned

2004-05-27 00:00:00.0T00:00:00Z

Psychologist disciplined

2004-05-26 00:00:00.0T00:00:00Z

State Consumer Affairs Director Applauds Recent State SJC Ruling on Unwanted Solicitations

2004-05-24 00:00:00.0T00:00:00Z

State Board Disciplines Four Real Estate Agents

2004-05-21 00:00:00.0T00:00:00Z

State Board Places Dispensing Optician's License on Probation

2004-05-20 00:00:00.0T00:00:00Z

Psychologist Agrees to 6-month Stayed Suspension and 18-month Probation

2004-05-19 00:00:00.0T00:00:00Z

Division of Standards Surveys 71 Gas Stations

2004-05-10 00:00:00.0T00:00:00Z