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The Official Website of the Office of Consumer Affairs & Business Regulation (OCABR)
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      • Beware Chimney Cleaning and Repair Scams pdf format of 			Beware Chimney Cleaning and Repair Scams
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Publications & Reports

  • Health Club Survey 2013 pdf format of 			Health Club Survey 2013
  • List of Motor Fuel Retailers With Emergency Generators xls format of 			Motor Fuel Retailers With Emergency Generators
  • Black Friday Shopper's Guide pdf format of 			Black Friday Shopper's Guide
	file size 1MB
  • Black Friday Shopper's Guide (Mobile Edition) pdf format of 			Black Friday Shopper's Guide (Mobile Edition)
	file size 1MB
  • Consumer University: Your Guide to Protecting Your Money In Today's Consumer Marketplace pdf format of 			Consumer University Guide
	file size 1MB
  • Lowest/No-Fee Checking Account Survey pdf format of 			Lowest/No-Fee Checking Account Survey
  • Auto Document Fee Survey xls format of 			Auto Document Fee Survey
  • Holiday Shoppers Don’t Stick to Budgets, Ignore Retailer Credit Offers pdf format of 			Holiday Shoppers Don’t Stick to Budgets,...
  • 18-65 Accounts Brochure pdf format of 			18-65 Accounts
  • HIC February 2011 Survey Questions, Answers & Responses pdf format of 			HIC February 2011 Survey
  • Lemon Law Sticker Survey Results xls format of 			Lemon Law Sticker Survey Results
  • 2009 Report on Data Breach Notifications links to PDF file
  • 2007 DOI Annual Report pdf format of 			2007 DOI Annual Report
	file size 1MB
  • Most Who Shop Save on Auto Insurance
  • Auto Insurance Study Group Report pdf format of 			Auto Insurance Study Group Report
  • 201 CMR 17.00 Standards for the Protection of Personal Information of Residents of the Commonwealth pdf format of 			201 CMR 17.00 Standards for the Protection of...
  • Project Credit Smarts Presentation ppt format of 			Project Credit Smarts Presentation
	file size 4MB
  • Rate Filing of the Workers' Compensation Rating Bureau; Docket No. R2007-01 pdf format of 			Rate Filing of the Workers' Compensation
  • Results of 2009 Restocking Fee Survey pdf format of 			Results of 2009 Restocking Fee Survey
  • Executive Summary: Results of the Survey of the Auto Insurance Market After One Year of Managed Competition
  • Report of the Mortgage Summit Working Groups pdf format of 			Report of the Mortgage Summit Working Groups
  • DOS Annual Report 2007 pdf format of 			DOS Annual Report 2007
  • DPL Annual Report 2006 pdf format of 			DPL Annual Report 2006
  • Written Testimony of the Special Commission on Auto Body Rates pdf format of 			Written Testimony of the Special Commission on...
	file size 1MB
  • Results of Summer Travel Survey pdf format of 			Results of Summer Travel Survey
  • 18-65 Survey Results pdf format of 			18-65 Survey Results
  • Results of 2010 Restocking Fee Survey pdf format of 			Results of 2010 Restocking Fee Survey
  • Government's Role in Broadband pdf format of 			Government's Role in Broadband

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