Posted 6/9/2014 - Updated: 7/15/15 - Effective: 7/15/15
Thank you for visiting the Office of Consumer Affairs and Business Regulation’s ("OCABR's") Web site. Your privacy is one of our top priorities. The following policy applies to the use of OCABR's Web site and the Mass.Gov Portal of which we are a part. As you navigate OCABR’s Web site and the Mass.Gov Portal, you will see links that, when clicked, will take you to other websites operated by state agencies (the “Other Commonwealth Websites”) or to other websites external to Massachusetts state government. The Other Commonwealth Websites have individual privacy policies tailored to the interactions available through each site. You may also see links that will take you to websites external to Massachusetts state government.
In particular, please note that although some of the social media pages used by Mass.Gov might appear to be part of the Mass.Gov Portal or at a web page under control of the Mass.Gov Portal, some of these sites are actually hosted by a third party provider. Thus when visiting these third party social media sites, you are subject to different privacy policies and terms of service. Please review Mass.Gov Portal’s Social Media Policy to review more detailed information on how the Mass.Gov Portal uses specific social media sites and for links to the relevant terms of service and privacy policies for those sites. We strongly suggest that you read the site policies, including the privacy policies, for each Commonwealth website that you visit and any external site that you visit through a link appearing at the Mass.Gov Portal.
A Privacy Partnership.
Your privacy with respect to the use of the Mass.Gov Portal results from a partnership between the Commonwealth and you, the user. At the Mass.Gov Portal, we attempt to protect your privacy to the maximum extent possible. However, because some of the information that we receive through the Mass.Gov Portal is subject to the Public Records Law, Massachusetts General Laws Chapter 66, Section 10, we cannot ensure absolute privacy. Information that you provide to us through the Mass.Gov Portal may be made available to members of the public under that law. This policy informs you of the information that we collect from you at the Mass.Gov Portal, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed decision about your use of the Mass.Gov Portal. You can maximize the benefits of your privacy partnership with the Commonwealth by making informed decisions about whether to share personally identifiable information with us through the Mass.Gov Portal.
Personally Identifiable Information.
We use the term “personally identifiable information” to mean any information that could reasonably be used to identify you, including your name, address, telephone number, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.
Information Voluntarily Provided by You.
The Mass.Gov Portal collects voluntary information from you through surveys, online forms, any emails sent to the Mass.Gov Portal and comments posted on pages hosted by the Mass.Gov Portal (such as blogs or wikis). All such information, including comments and e-mails sent by you to the Mass.Gov Portal may contain personally identifiable information.
While the Mass.Gov Portal is intended as a medium for disseminating information from state agencies, if you need to contact a state agency that is part of the Mass.Gov Portal, you should use the contact information for that state agency posted on its Mass.Gov Portal website.
Information Automatically Collected and Stored by the Mass.Gov Portal.
The Mass.Gov Portal employs the use of "Persistent Cookies." The purpose of these Persistent Cookies is to collect and aggregate data regarding the Mass.Gov Portal’s visitor activity in order for the Mass.Gov Office to continuously evaluate and improve its website services, including on the Mass.Gov Portal or affiliated websites such as sites hosted at http://blog.mass.gov (collectively, the “Offerings”). You may elect to disable the Persistent Cookies. Please be advised that disabling the Persistent Cookies may affect your ability to view or interact with the Mass.Gov Portal.
The Mass.Gov Portal does collect and store your “Internet Protocol (“IP”) address,” (which does not identify you as an individual) indefinitely, as well as information about the date and time of your visit, whether a file you have requested exists, and how many “bytes” of information were transmitted to you over the Web from the Mass.Gov Portal. We use your IP address to assess the frequency of visits to the Mass.Gov Portal and the popularity of its various pages and functions. We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation. The one exception is that when you fill out information in a form on Mass.Gov, we do receive your IP address along with this submission. We do not use this form-related IP address information unless it may be relevant and material to a criminal investigation.
Usage Data and Known Persistent Cookies
The Mass.Gov Portal uses (or may use) the following tools (each a “Tool” and collectively, the “Tools”):
Tool Name: Google Analytics™
Purpose: Collect information about use of the Mass.Gov Portal
Data Collected: Google Analytics collects information such as how often users visit the Mass.Gov Portal, what pages they visit when they do so, and what other sites they used prior to coming to the Mass.Gov Portal.
Express Opt Out: N/A
Special Notes: N/A
Tool Name: ForeSee™ provided by ForeSee Results
Purpose: ForeSee is a survey tool that collects voluntary information from you through surveys posted at the Mass.Gov Portal
Data Collected: Surveys may collect personally identifiable information you voluntarily submit, such as name, e-mail address or phone number, so that we may contact you for follow up to your question, concern or recommendation
Express Opt Out: You can opt out of ForeSee collecting information via the survey by declining to participate in the survey when the invitation pops up on the Mass.Gov Portal. If you do opt out of completing the survey or you have completed a survey, ForeSee uses a persistent cookie so that it does not offer the survey to you again when you revisit the Mass.Gov Portal.
Tool Name: Twitter™ widget
Purpose: Display various Twitter feeds on the Mass.Gov Portal
Data Collected: The Twitter widget uses Twitter’s persistent cookie(s) to allow you to retweet from and access other Twitter functions related to your account. Twitter accesses this cookie on every page where the Twitter widget is displayed. This could allow Twitter to determine which websites you have visited.
Express Opt Out: 1) https://support.twitter.com/articles/20169421
2) You are not required to log in to your Twitter account (if you have one) to use the Mass.Gov Portal.
Special Notes: 1) Twitter may personalize your user experience on Twitter based on what pages you have visited that contain a Twitter widget
Tool Name: Facebook™ “Like” widget
Purpose: Allows user to “Like” a web page and also displays whether user has already “Liked” the web page.
Data Collected: The Facebook widget uses Facebook’s persistent cookie(s) to determine whether you have “Liked” a page. Facebook accesses this cookie on every page where the Facebook “Like” widget is displayed. This could allow Facebook to determine which websites you have visited.
Express Opt Out: You are not required to log in to your Facebook account (if you have one) to use the Mass.Gov Portal.
Additional General Information Related to Tools
Links to Social Media Sites
Certain links on Mass.gov (whether integrated with Tools or otherwise) facilitate interaction with third-party social media sites. Accessing third-party social media functions (whether through a Tool or otherwise) may require you to log in to your social media provider, and that social media provider may plant a persistent cookie on your web browser to keep you logged in. Any interaction with any such social media provider (whether through a Tool or otherwise) is subject to such social media provider’s site policies, and such provider may plant one or more additional persistent cookies on your web browser as a result of your interaction with it.
Online Forms on Mass.Gov
Dissemination of Your Personally Identifiable Information.
We do not sell any personally identifiable information collected through the Mass.Gov Portal or submitted to the Commonwealth in conjunction with using functions on the Mass.Gov Portal, and there is no direct or online public access to the information. However, once you voluntarily submit personally identifiable information to us related to your use of the Mass.Gov Portal, its dissemination is governed by the “Public Records Law,” the “Fair Information Practices Act” (Massachusetts General Laws Chapter 66A), Executive Order 504 , and other applicable laws and regulations. For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request. There are pieces of information, such as credit card numbers, TIN, username, or password that are not considered public for the purposes of a public records request. For more information on types of data exempted from disclosure under the Public Records Law, please read the Secretary of the Commonwealth’s Public Records Law.
In addition, the information that you voluntarily submit will be disclosed only to Commonwealth employees or officials, or those under contract with the Commonwealth, with a “need to know” for purposes of fulfilling their job responsibilities. The information will be used for such purposes as; answering your questions, responding to any requests for assistance, generating summary statistics about usage, auditing applications and detecting fraud, aiding in the planning, design and development of the Mass.Gov Portal, and fulfilling the Commonwealth's legal obligations.
We will collect and aggregate the information you provide through surveys and through the Mass.Gov Portal’s collection of non-personally identifying analytics data for purposes of market research to improve the Offerings by making them more responsive to customer needs. Where appropriate, we may provide the information you submitted voluntarily through an e-mail to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.
Your Access and Opportunity to Correct.
The “Public Records Law” and the “Fair Information Practices Act” provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws.
Because information sent to the Commonwealth is not encrypted, you should not send messages containing information that you consider highly sensitive to the Mass.Gov Portal. We use standard security measures to ensure that information provided by you, including your personally identifiable information, is not lost, misused, altered, or unintentionally destroyed. We also use software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.
Special Protections Against Misuse Of Personally Identifiable Information Within Commonwealth Offices.
Executive Order 504 limits the collection and dissemination of personally identifiable information within the Executive Department and requires Executive Department agencies to greatly enhance the security and integrity of such data. This website complies with Executive Order 504, so all of the personally identifiable information that you submit to the Mass.Gov Portal is given the privacy protections set forth in Executive Order 504.
For questions about your privacy while using the Mass.Gov Portal, please contact firstname.lastname@example.org.
An “Internet Protocol Address” or “IP Address” is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.
Social Media. A social media website is a website or a social media application that is usually maintained by an individual and has regular entries of commentary, descriptions of events, or other material such as graphics or video. A social media identity is a specific user identity that has been registered on a third party social media site and is associated with the Agency. Government social media sites or identities typically provide forums for commentary or news on topics related to the government agency that hosts the social media site or has secured the social media identity. A typical social media site (whether hosted by the Agency or a third party) combines text, images, and links to other websites including blogs, wikis, and other media related to the topic and enables readers to leave comments in an interactive format.
“Weblog” or “Blog”. A weblog or blog is a Web site, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Government blogs typically provide commentary and news on topics related to the government agency hosting the blog. A typical blog combines text, images, and links to other blogs, Web pages, and other media related to the topic, and enables readers to leave comments in an interactive format.
“Wiki”. A wiki is a website that uses collaboration software to enable the creation of a number of interlinked web pages. Many authors can contribute to the website and upload content to the site. Government wikis typically provide a venue for commentary and discussion regarding topics related to the government agency hosting the wiki. A typical wiki combines text, images, and links to other web pages outside the wiki also related to the topic, and enables readers to leave comments in an interactive format.