Office of Consumer Affairs and Business Regulation is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. We follow specific Enterprise Web Accessibility Standards designed to meet the needs of our citizens with disabilities. The Commonwealth enterprise standards are generally based on standards used by the Federal government for technology accessibility for people with disabilities, and web content accessibility guidelines developed by the World Wide Web Consortium (W3C). For more information about the Federal standards, please visit the Section 508 web site ( http://www.section508.gov) or the Federal Access Board web site ( http://www.access-board.gov). For more information about the W3C guidelines, please visit their web site ( http://www.w3.org/TR/WAI-WEBCONTENT). The Information Technology Division web site is regularly tested using leading web accessibility technologies and reviewed by users to verify that this web site is compliant with applicable standards.

About Portable Document Format (PDF)

Some documents on this web site are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest version of Adobe ReaderTM, which is available for free at the Adobe web site ( http://www.adobe.com).

However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.

Contact Information

If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you.

We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility.

Please contact us at:

Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston, MA 02116

Consumer Hotline: 617-973-8787
Toll free, Massachusetts only: 888-283-3757

or by email at consumer@state.ma.us