About Portable Document Format (PDF)
Some documents on this web site are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest version of Adobe ReaderTM, which is available for free at the Adobe web site ( http://www.adobe.com).
However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.
If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you.
We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility.
Please contact us at:
Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston, MA 02116
Consumer Hotline: 617-973-8787
Toll free, Massachusetts only: 888-283-3757
or by email at email@example.com