The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch tone wireline telephone or a cell phone:

The image is of phones that can be used to access the emergency 911 system including cell phones and land lines.

FIRST DIAL 9-1-1

Once the call is answered, indicate your need by pressing the appropriate number on your telephone. 

IF YOU NEED POLICE
PRESS 1

IF YOU NEED FIRE
PRESS 2
IF YOU NEED AN AMBULANCE
PRESS 3

The 9-1-1 Dispatcher may ask questions that require yes or no answers.

PRESS 4 FOR YES

PRESS 5 FOR NO 

Thanks to Rachel Tanenhaus at DPH for this information