B. L'italien at podium

The Council’s new PCA referral directory is now operating, and access is free to all people with disabilities who qualify for the MassHealth PCA program. In September, events promoting the launch of the directory were held in Boston and Springfield. At the Boston event, held at the Statehouse, Assistant Health & Human Services Secretary Jean McGuire, Chair of the Council, noted the launch as a milestone in the Council’s young history. Also speaking at the event were Paul Spooner, Council Vice-Chair; Senator Steven Tolman; Rep. Barbara L’Italien; and Rebecca Gutman from 1199 SEIU, which represents PCAs.

Senator S. Tolman speaking

The Council contracted with Rewarding Work Resources, Inc., to develop and operate the directory. This directory will put MassHealth members needing PCAs in direct contact with PCAs looking for work. Consumers can access the online directory at www.mass.gov/findpca


How does the directory work?

The directory is a searchable database where consumers can search for a PCA by reviewing the responses that PCAs have given to a series of employment questions. Consumers can search the Web site by zip code for qualified PCAs in their area and screen for criteria including:

  • time of day that the worker is available to work;
  • whether the PCA has access to a car and/or has a valid driver’s license; and
  • the kind of work experience and/or special skills and training that the PCA has acquired.

By selecting several search criteria that match their needs, consumers can identify the best candidates to interview.

How do I access the directory?

Consumers can access the directory from any computer by visiting www.mass.gov/findpca. To begin, click on “Establish an Account” and enter your MassHealth number (the process is secure and for verification purposes only). After you have established your account, you can search the database for PCA applicants. You can return to the directory as many times as you wish and can update your information at any time. Click here for the easy-to-read “Tips for Employers Using the Massachusetts PCA Directory” for more details.

What if I need assistance or I don’t have access to a computer?

The Web site is completely accessible for people who use any type of assistive technology. Consumers needing help should contact their PCM agency and ask for assistance with their information. Consumers can also get answers to their questions by dialing 1-866-212-9675.

Will the Directory screen PCAs for employment?

NO, the Directory will not screen online applicants. It will be the responsibility of the consumer/employer to check the references of all potential employees.

The Council hopes all PCA consumers will use this valuable resource. Please feel free to contact the Council with comments regarding the Directory. You can reach us by e-mail at pcacouncil@state.ma.us.


View the Directory's Public Service Announcement  wmv format of Directory's Public Service Announcement 
file size 2MB

Read a testimonial on how the directory kept someone out of a nursing home