• Filing a complaint against a physician

    You can file a complaint against a Massachusetts physician by submitting a complaint form to the Board of Registration in Medicine. You can download the complaint form here. A consumer guide to the complaint process is also available to guide you through the process.

  • Health information privacy

    The Office for Civil Rights enforces the HIPAA Privacy Rule, which protects the privacy of individually identifiable health information; the HIPAA Security Rule, which sets national standards for the security of electronic protected health information; and the confidentiality provisions of the Patient Safety Rule, which protect identifiable information being used to analyze patient safety events and improve patient safety. 

  • Office of Patient Protection

    The Office of Patient Protection (OPP) was established to help consumers who are enrolled in a Massachusetts managed care plan and have questions or problems obtaining covered services.

  • Privacy and security, including the Health Insurance Portability and Accountability Act (HIPAA)

    Most of us believe that our medical and other health information is private and should be protected, and we want to know who has this information. The Privacy Rule, a Federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information. The Privacy Rule applies to all forms of individuals' protected health information, whether electronic, written, or oral. The Security Rule, a Federal law that protects health information in electronic form, requires entities covered by HIPAA to ensure that electronic protected health information is secure.