Consumer information hotline

If you have a consumer-related question or need more information about your rights, call our toll-free consumer hotline at 1-888-283-3757 (617-973-8787 if outside of Mass.) or email your question to the Office of Consumer Affairs & Business Regulation.

Federal consumer protection resources and information

NCPW.gov (National Consumer Protection Week's website) offers consumers a wealth of tips and information from federal and state government and non-profit partner organizations. You can browse the selection of Free Materials to learn how to protect your privacy, stay safe online, manage your money, avoid identity theft, understand mortgages and steer clear of frauds and scams.

Get recall details or other product safety information from the Consumer Product Safety Commission

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. This includes products that pose a fire, electrical, chemical, or mechanical hazard or can injure children. Learn more about how CPSC's work to ensure the safety of consumer products, such as toys, cribs, power tools, cigarette lighters, and household chemicals -- and recall those that are unsafe -- contributed significantly to the 30% decline in the rate of deaths and injuries associated with consumer products over the past 30 years.

Information about the state "Do Not Call" program

The Massachusetts Do Not Call program requires list brokers who sell telephone sales lists and telemarketers who make unsolicited sales calls to register with the Office and subscribe to the quarterly updated Do Not Call Registry.  Telemarketers and list brokers must remove from their calling lists the residential telephone numbers of consumers who have requested not to be called.  The law also places new restrictions on telemarketing calls.

Sign up for the federal "Do Not Call" program

Between email scams, junk mail, unwanted telephone solicitations and conversation recording, plus potential online privacy invasions, protecting your privacy today can be a full-time job. Check these links for tips on keeping your information private, including how to remove yourself from mailing lists and sign up for the Do Not Call list.

How to protect your family from cyberbullying and other internet crime

Cyber crime affects all of us and comes in all shapes and sizes. From cyber stalking and child enticement and exploitation to online gambling and hacking, explore the different types here. Then follow these simple tips to keep you and your family safe online. You will not only be keeping your personal assets and information secure, but also helping to prevent cyber crime and improve the overall security of cyberspace.

How to protect yourself from scams and identity theft

People of any age and at any stage of their life are at risk of falling prey to a scam.  There are a few rules of thumb to remember and to protect yourself, but always remember one thing:  If it sounds too good to be true, it probably is. Find out how to protect yourself, and what to do if you're the victim of consumer fraud or identity theft.

What to do if you think you have been a victim of identity theft

If you are a victim of identity theft, take these six steps as soon as possible and keep a record with the details of your conversations and copies of all correspondence.

Consumer rights for cable TV subscribers

If you subscribe to cable television service, you have rights concerning billing practices, rate increases, late charges, disconnection of service, interruption of service, security deposits, and dispute resolution procedures. Find out what they are and how to file a complaint; the penalties for obtaining cable service illegally; cable television rate regulation; and more.

Consumer rights for telephone service subscribers

Thinking of transferring your landline to cellular service? Want to switch your home phone number number to your cell phone? Find out how to do it here. Plus, find information on regulation of intrastate long-distance and local telecommunications providers, cell phone and telemarketing fraud, the Massachusetts Do Not Call Program, prepaid phone cards, and more.