File for unemployment insurance benefits online or by phone

Log into WebCert (UI online for workers) to file for your weekly unemployment insurance benefits, check the status of your claim, verify the most recent payment, set up direct deposit, and access other UI services online.

You can file your weekly unemployment insurance (UI) benefits claim by phone. TeleCert is the Massachusetts Department of Unemployment Assistance's weekly telephone filing system for claiming weekly unemployment insurance benefits. Learn how to use TeleCert, and learn what information you'll need to provide when you call.

Were you recently laid off? You may be entitled to file for unemployment insurance. Here you'll find Information to help you open a new claim.

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Most workers are covered under law by the unemployment insurance program. Find out if you're eligible, how to file, and who to contact with questions regarding check status, withholding tax, the Medical Security Program, and other questions and issues related to Unemployment Insurance.

This section includes information on filing a claim, programs and services for claimants, filing UI contributions, business support, Fair Share Contribution, forms and publications, regulations, questions and answers, and how to contact us.

Unemployment Insurance (UI) is a temporary income protection program for workers who have lost their jobs through no fault of their own.  Here you will find a list of workers covered by the UI law and a list of workers eligible for the UI program.

The Massachusetts Department of Unemployment Assistance (DUA) provides unemployment insurance (UI) benefits and transitional services to help Massachusetts citizens get back on the road to re-employment. Unemployment Insurance is a temporary income protection program for workers who have lost their jobs but are able to work, available for work and looking for work.

Find information here regarding extensions of unemployment insurance benefits.  

You may find this information helpful if you have received your last Unemployment Insurance (UI) check, or your extended benefits are about to run out.

Once you register, you can file your weekly unemployment insurance benefits claim online and access other services. Learn about the process here, and find instructions for filling out the online form, signing up for direct deposit, setting up tax withholding deductions, and more.

Phone numbers that you would need to file a claim, re-activate your claim,  answer questions on child support, request overpayment waiver, get help for an interstate claim, report fraud, and more.

Did you know that you have to file an uninsurance benefit claim before the state can determine your eligibility? Eligibility is based on both how much you earned during a specified period and the reason for separation. Learn more here.

Here you'll find some time-saving tips to help you smoothly navigate the unemployment insurance benefits online or phone certification process.

Is there a problem with your unemployment insurance claim? Contact the DCS/DUA Problem Resolution office for assistance. You can resolve your problem by phone, fax or mail. Your feedback makes it easier for the problem resolution unit to resolve common issues, so be sure to call or write with your issue.

Direct deposit of your unemployment insurance benefits is fast, safe and reliable. Learn more about direct deposit and sign up today.