Request unemployment benefits payment online

Log into UI Online to request your weekly unemployment insurance benefits, check the status of your claim, verify the most recent payment, set up direct deposit, and access other unemployment insurance (UI) services online.

TeleCert: Request unemployment benefits payment by phone

You can request your weekly unemployment insurance (UI) benefits by phone. TeleCert is the Massachusetts Department of Unemployment Assistance's weekly telephone filing system for requesting weekly unemployment insurance benefits. Learn how to use TeleCert, and learn what information you'll need to provide when you call.

How to apply for Unemployment Insurance benefits

Were you recently laid off? You can apply for unemployment insurance benefits online. Here you'll find information to help you apply for UI benefits.

Unemployment insurance information

Most workers are covered under law by the unemployment insurance program. Find out if you're eligible, how to file, and who to contact with questions regarding check status, withholding tax, the Medical Security Program, and other questions and issues related to Unemployment Insurance.

Unemployment insurance eligibility

Unemployment Insurance (UI) is a temporary income protection program for workers who have lost their jobs through no fault of their own.  Here you will find a list of workers covered by the UI law and a list of workers eligible for the UI program.

Unemployment insurance benefits overview

The Massachusetts Department of Unemployment Assistance (DUA) provides unemployment insurance (UI) benefits and transitional services to help Massachusetts citizens get back on the road to re-employment. Unemployment Insurance is a temporary income protection program for workers who have lost their jobs but are able to work, available for work and looking for work.

Unemployment insurance extensions

Find information here regarding extensions of unemployment insurance benefits.  

Options when unemployment insurance ends

You may find this information helpful if you have received your last Unemployment Insurance (UI) check, or your extended benefits are about to run out.

Access unemployment insurance services online

Once you register, you can request your weekly unemployment insurance benefits claim online and access other services. Learn about the process here, and find instructions for filling out the online form, signing up for direct deposit, setting up tax withholding deductions, and more.

Unemployment insurance phone numbers

Phone numbers that you would need to apply for UI benefits, re-activate your claim,  answer questions on child support, request overpayment waiver, get help for an interstate claim, report fraud, and more.

How unemployment insurance benefits are determined

Did you know that you have to file an unemployment insurance benefit claim before the state can determine your eligibility? Eligibility is based on both how much you earned during a specified period and the reason for separation. Learn more here.

Unemployment insurance problem resolution

Is there a problem with your unemployment insurance claim? Contact the DUA Problem Resolution office for assistance. You can resolve your problem by phone, fax, e-mail or mail. Your feedback makes it easier for the problem resolution unit to resolve common issues, so be sure to call or write with your issue.

Electronic payment methods

You can choose to receive of your unemployment insurance benefits via direct deposit or debit card. Both methods are fast, safe and reliable. Learn more about direct deposit or debit card.

1099-G statement

In January, DUA mails a 1099-G statement to all claimants showing total benefits paid and taxes withheld during the previous calendar year. You will need this form when you file your tax returns. Your 1099-G statements can be viewed online and printed for your records by logging into UI Online.