Driver Education Program Complaints

Persons wishing to file a complaint against a driving school or driving school instructor must do so in writing. Written complaints should contain the following basic information:

• Complainants name, address and contact number.
• Name and address of the driving school the complaint is against.
• If the complaint is against a driving school instructor, the name of the instructor and driving school the instructor is employed by.
• The nature of the complaint.

Complainants will be contacted by a Registry of Motor Vehicles representative within 7 days from receipt of the complaint. Complaints may be forwarded by mail, facsimile or e-mail to the following:

Mail:

Facsimile:
617-351-9362

E-mail:
DriverEd.Registry@state.ma.us