Contact Us / Feedback

Before you contact us, please read the following.

Frequently Asked Questions

Most common questions are addressed on our web site. We suggest you visit our Frequently Asked Questions page before you send in your question.

Obtaining Driver Information

We cannot take e-mail requests for driving records. Visit our Suspensions & Citations section for instructions to obtain this information by mail, by telephone or at an RMV branch office.

Changing Your Address

For security reasons, we cannot process address changes via the feedback form below.  However, you may submit a change of address request online using our ExpressLane system. You may also download an Official Change of Address Form.

Obtaining Forms

Please use our Download Forms page to obtain official forms. You may also obtain most forms from any RMV branch office.

Required Information

To help us reply to your question, please include the following information:

• Your email address.
• Your daytime telephone number.
• If your question is about your registration, license, or title, please include the appropriate number.
• If you require information to be mailed, please include your mailing address in the "questions or comments" message.

Response Time

You should receive a response from us within three (3) business days.

** If your email service uses spam filtering, please be sure to allow email from feedback.registry@massmail.state.ma.us, or you may not receive our response to your inquiry.

"Page Not Found" or "Server Not Available" Errors

If you are having trouble accessing our secure transaction pages, for example, if you receive "Page not Found" or "Server not Available" messages, please verify that your web browser supports 128-bit SSL encryption.