The Power Is Yours: Electricity Industry Restructuring
Changes to Standard Offer - Starting March 1, 2005
March 1st marks the end of the transitional service known as Standard Offer. Customers currently on this rate will move to the market-based rate, Basic Service (formerly known as Default Service). Your electric distribution company provides basic Service. Please note that this change only effects the Generation Service portion of your bill. Customers should continue to contact their electric distribution company for all service-related issues such as power outages.
Your Options
Power now comes from one of three services: a competitive power supplier, an aggregator or basic service.
Service Option: Basic Service
Basic service is power supply you receive from your distribution company, rather than buying it directly from a supplier.
Residential Customers: Basic Service Q&A's
Important information for residential electric customers.
Business Customers: Basic Service Q&A's
Important information for business electric customers.
Service Option: Competitive Power Supplier
A competitive power supplier (also known as an electricity supplier, power producer, power generator, power seller, power marketer or power broker) is a company or group that sells electricity. How much a competitive power supplier charges for electricity is set by the individual supplier.
Service Option: Aggregator
An aggregator is an entity that brings customers together to buy electricity in bulk in order to increase customers' buying power.
Your Bill
View a sample bill and learn about its different sections.
Your Rights
As a consumer, you have a number of rights that will help you to make informed decisions and protect you against unfair conduct.
Energy Sources
With the ability to choose a competitive power supplier, it's important to know about the different types of power sources available and the affect that each has on our environment.
Lists of Suppliers and Brokers
Liists of active suppliers and brokers by electric utility for their respecitve service territories.
Who to Call
There are a number of agencies available to answer your questions, provide you with information, and address any problems that you may have.
Useful Definitions
Explanations of some of the electric industry's more frequently-used terms.
Related Information & Reports
Other information on electric utility restructuring, including guides and status reports.
Electric Customer Migration Data
Monthly tables illustrating the migration of electric power customers in Massachusetts from incumbent generation sources to competitive generation sources since March 1, 1998.