SMART Plan participants can access account information 24 hours a day on the Web or on the phone¹. The SMART Plan’s approach to service is based on convenience- service is a call, click or visit away.

Call

SMART Plan Customer Service Center 1-877-457-1900

Speak to a Customer Service Associate
Monday- Friday, 9 AM to 8 PM EST

Access automated account information
24 hours a day | 7 days a week

Special needs assistance
1-800-766-4952 (TDD)

Your personal identification number (PIN) and Social Security number is required for account access by phone. If you don’t know your PIN, a SMART Plan Customer Service Associate will assist you.²

Find Your Local Representative 1-877-457-1900 (option 2)

Speak to the representative that services the area where you work.
Click here to find their name and contact information

Click

Click Account Access:

My Account
View account balance, contributions, pending transactions and history. Also, manage your investments i.e. fund transfers, reallocate balance and schedule rebalancing.
My Profile
Update contact information and mail delivery preference.
Investment Information
View fund performance, information and daily prices.
Sign up for Reality Investing services.

Registration for first time users and login required for online account access.

Visit

To meet with a SMART Plan representative, you may visit one of the following locations during available hours. To schedule an appointment, call the SMART Plan Service Center at (877) 457-1900 and select option 2, then request to be connected to your local office.

Boston
One Ashburton Place, 12th floor
Retirement Board, #1219
Boston, MA 02108

Representative available:
Monday through Friday

Waltham
255 Bear Hill Road
Waltham, MA 02451

Representative available:
Monday through Friday

Boston

31 St. James Avenue, Suite 810
Boston, MA 02116

Representative available:
By appointment only

Quincy

859 Willard Street
Quincy, MA 02169

Representative available:
By appointment only

Framingham

945 Concord Street
Framingham, MA 01701

Representative available:
By appointment only

Worcester

2 Chestnut Place/22 Elm Street
Worcester, MA 01608

Representative available:
Monday through Friday

Springfield

436 Dwight Street, Room 109
Springfield, MA 01103

Representative available:
Monday, Wednesday and Friday

¹ Access to the automated voice response system and Web site may be limited or unavailable during periods of peak demand, market volatility, systems upgrades/maintenance or other reasons.

² The account owner is responsible for keeping the assigned PIN confidential. Please contact Great-West Retirement Services immediately if you suspect any unauthorized use.