Veterans’ Bill of Rights

M.G.L. ch. 115 and 108 CMR (Code of Massachusetts Regulations)

 

You have a right to:

  • File a written application for veterans’ benefits at any time. You can insist upon this right, even if told that you are not eligible. 108 CMR 4:02 (1)
  • Receive assistance from your local veterans’ agent in completing your application (M.G.L. ch. 115, s. 3);
  • Receive a full explanation of the services and benefits available under M.G.L. ch. 115, as well as other available benefits;
  • Receive a written notice and explanation of the approval or denial of your application for benefits (108 CMR 8.02);
  • Be treated with dignity and respect and to receive accurate, courteous, and timely service;
  • Appeal and request a hearing if you disagree with any action taken in your case [108 CMR 8.07(1)];
  • Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits (M.G.L. ch. 40, s.51);
  • Receive fair and equal treatment without regard to sex, race, religion, handicap, ethnicity, or national origin (M.G.L. ch. 151B, s.3);
  • Preference in public employment (M.G.L. ch.31, s.12, 26, 28 and ch. 41, s.112.)

For additional information on your rights, speak to your local city/town VSO, or call the Massachusetts Department of Veterans’ Services (617-210-5480) or visit www.mass.gov/veterans.