We are committed to providing families with continued support now and in the days ahead.
ALL WIC Programs are able to provide all services by phone to align with social distancing efforts. If you have provided your local program with your email and cell phone number, you will receive notifications about important program updates by email and/or text. Our website will be kept up-to-date as well. Contact your local WIC office with any questions about breastfeeding, nutrition or shopping. Even if local program offices are not open, they are responding to phone calls and providing services from remote locations.
WIC is working with stores to ensure contract infant formula is available. Please check at customer service if the infant formula shelf is empty. We are aware that there are periods when food and formula are not immediately available on the shelves; please be patient with your grocers as they are working hard to stock their shelves.
WIC welcomes families at any time. Check out WIC's eligibility page to see if you and your family are eligible, and how to apply online for WIC services. Parents, grandparents and foster parents may apply for children who are in their care. Contact your local WIC office serving your community.
WIC phone appointments
As part of our COVID-19 response, WIC will do appointments by phone to align with social distancing efforts in Massachusetts. WIC is committed to providing families with continued support now and in the days ahead.
The following information will help WIC families complete WIC phone appointments successfully.
What to expect
A WIC staff member will call you at the phone number you provided to your local WIC office. You will be asked a series of personal questions, so find a private, quiet space to complete the appointment. The WIC staff member will enter information into a computer, so you may experience short delays during the conversation.
If possible, have this page open in order to make it easier to access the information needed to complete the appointment. You may also be asked to send images of documents electronically to your local office's secure email. The WIC staff person will let you know what you need to do to complete the appointment by phone.
Other Information Needed
If you have measurements for height/length, weight or an iron check from a recent doctor visit, you can share those with the WIC staff person. If you do not have any recent measurements, the appointment will be completed without them.
Temporary Food List Changes in Response to Coronavirus (COVD-19)
We know it has been challenging to find some WIC foods. In response, WIC has temporarily expanded our food list to add options for some hard to find items. Check the expanded food list to see what has been added.
- Call us at 1-800-942-1007 or 617-721-6601. weekdays Monday through Friday 9am – 5pm. If you hear a recording, please leave a message with your name and telephone number, and we will respond the same business day. You can also email us with any questions about WIC nutrition services and enrollment.
- Call your Local WIC Office. All local programs are answering phones and/or returning messages. Or you can email your Local WIC Program directly. Download the list: WIC Local Program Email Addresses