Commonwealth of Massachusetts
Executive Office of Health and Human Services
Office of Medicaid
600 Washington Street
Boston, MA  02111
www.mass.gov/masshealth	

	MassHealth
	All Provider Bulletin 143
	April 2005

	TO:	All Providers Participating in MassHealth

	FROM:	Beth Waldman, Medicaid Director

	RE:	A New Way to Communicate with Providers

Postcards Instead of	In an effort to maximize the use of electronic technology and 
Complete Publications	reduce paper, MassHealth is implementing a new way of notifying providers whenever we change a policy or procedure.

	MassHealth will mail a postcard announcing the issuance of a bulletin or transmittal letter, instead of mailing the actual publication.  The postcard will briefly describe the topic of the publication, and will tell providers how to view or download a copy of the publication from our Web site.  The postcard will also instruct providers how to request a paper copy of the publication, if needed.

Feedback from Providers	We solicited input about this new approach from all the major provider professional associations.  The feedback was very positive.  The responding providers overwhelmingly said they could easily download or view the full publications from our Web site.

E-Mail Notifications	A large majority of providers surveyed expressed an interest in getting an automatic e-mail alert from MassHealth to notify them about changes in MassHealth policies and procedures.  So now you can go to our Web site and sign up for these e-mail alerts.  However, please note that for now you will still receive a postcard, even if you sign up for e-mail alerts.  To sign up for e-mail notifications about MassHealth provider publications, go to www.mass.gov/masshealthpubs and click on the sign-up link under “Provider Library.”  

Questions	If you have any questions about the information in this bulletin, please contact MassHealth Provider Services at 617-628-4141 or 1‑800‑325‑5231.