Commonwealth of Massachusetts
Executive Office of Health and Human Services
Office of Medicaid
600 Washington Street
Boston, MA  02111
www.mass.gov/masshealth
	MassHealth
	All Provider Bulletin 157
	August 2006



	TO:	All Providers Participating in MassHealth

	FROM:	Beth Waldman, Medicaid Director

	Re:	Requesting Nonemergency Transportion for a Member Online


Online Prescription for	MassHealth providers can now complete and submit Prescription for Transportation (PT-1) requests online using the MassHealth Web site.   Although MassHealth providers may continue to submit requests manually on the paper PT-1, we encourage you to submit your requests online through our secure Web portal to streamline the process of requesting transportation for a member.  

This bulletin describes this new feature and includes a quick-reference guide with instructions on how to complete the PT-1 request online.  	


Online Advantage	The online PT-1 offers increased efficiency in submitting and managing PT requests.  Using the online PT-1 allows you to access and complete the form any time you log in to your Customer Service Web Account, and prompts you to ensure that you complete all the required fields. 

The online PT-1 also saves you time by automatically filling the fields with the provider and member information.  


 Customer Service 	To use the online PT-1, you must have a Customer Service Web Account,
Web Account	and you must meet the regulatory requirements for requesting nonemergency transportation (see the MassHealth transportation regulations at 130 CMR 407.421(C)).  

	For information about setting up a Customer Service Web Account, or to obtain access to an existing account, see All Provider Bulletin 156 (August 2006). 

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Accessing the 	To use the online PT-1, you will need your case-sensitive username and 
Online PT-1	password that MassHealth e-mailed to you.  Go to www.mass.gov/masshealth and click on Request Transportation for a Member in the Online Services box on the right side of the screen (or click on Information for MassHealth Providers, then on MassHealth Customer Services, then on Request Transportation for a Member).  Click Log in.  This brings you to the MassHealth Account Management screen.  Enter your case-sensitive username and password into their respective fields on the MassHealth Account Management screen, then click Log in.  

After you have logged in, click PT-1 Request Management from the MassHealth Menu on the right side of the screen.  Please Note:  Access to the PT-1 Request Management tool will not appear in the MassHealth Menu if you do not have the appropriate permissions.  

	After a successful login, you can create a new request, view the status of a previous request, or update an existing request by following the system prompts.  See the attached quick-reference guide for brief instructions on completing and submitting the PT-1 online.


Questions	If you have any questions about the information in this bulletin or quick-reference guide, please contact MassHealth Customer Service at 1-800-841-2900, e-mail your inquiry to providersupport@mahealth.net, or fax your inquiry to 6179888974.
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			MassHealth
			All Provider Bulletin 157
			August 2006
			Page 2