Massachusetts Department 
of Mental Retardation

Annual Report
July 1, 2000-June 30, 2001

Commonwealth of Massachusetts
Jane Swift, Governor

Executive Office of Health and Human Services
Robert P. Gittens, Secretary

Department of Mental Retardation
Gerald J. Morrissey, Jr., Commissioner

      The Department of Mental Retardation is an independent state agency within the Executive Office of Health and Human Services        which provides a wide range of services and supports to        Massachusetts citizens with mental retardation.

Every day, DMR provides an array of support services to some 30,772 people across the state.  Their level of disability may require assistance in job placement, transportation, or residential services, or more intense levels of treatment monitoring and care. DMR provides these services through state-operated programs and
by contracting with more than 265 private provider agencies across the state.

DMR strives to provide support services in a safe and healthy environments and promotes the creation of opportunities for people with disabilities to become fully integrated participants in their communities.  It promotes individual development, encourages
family involvement, and emphasizes consumer and family involvement in the decision making process.

Department of Mental Retardation
Annual Report
July 1, 2000—June 30, 2001

  Fiscal year 2001 (FY01) was a year of continues service, innovation and accomplishment for the Massachusetts Department of Mental Retardation (DMR) and for the thousands of individuals and families the agency supports.

The DMR is a dynamic system of:

● 8,000 dedicated and caring professionals,
● seven developmental centers,
● five regional and 24 area offices,
● 265 provider organizations and their staff, 
● Advocacy organizations,
● self-advocates,
● Families,
● and community activists

  This system works in partnership to ensure that more then 30,000 Massachusetts citizens with mental retardation and their families receive supports that truly meet their needs.

<Image of “The Kinney Family of Marion, Kathryn, Craig, and Christine, and their parents, Sandra and Richard”>

  The majority of families who have a loved one with a developmental disability need little or no assistance from the state.  But for those that do, DMR offers a wide array of services that help people with disabilities lead more complete lives.  Everyday, DMR in 

<Image of “Luisa Pires, of Brockton, and her twin daughters, Samara & Tamara, receive Family Support from DMR”>

collaboration with provider organizations work to help people with developmental disabilities and their families reach their full potential.

These support services include:

● safe homes to live in;
● rides to work, training programs, or other essential needs;
● assistance in daily living;
● educational opportunities; 
● help in getting a job or preparing people for work;
● Family support or respite services;
● intense levels of treatment, monitoring or care;
● support in developing social and recreational skills;
● other needs

A Year of Continued Accomplishment

There were many significant accomplishments in FY01 that led to better lives, enhanced supports, and more satisfaction for thousands of individuals with developmental disabilities and their families. 

Planning for the Future
  In FY01, work continued on a comprehensive Strategic Plan that will position the agency to better manage future challenges over the next three to five years.

  This new plan will assists DMR in establishing a framework, setting priorities, making standards and practices more uniform, and enhancing communications between all constituencies.

  Over the last year, DMR formed a planning team that established a four-step process, -- strategy formulation, strategy planning, implementation, and evaluation and control.  The team gathered data, interviewed all key constituencies, and conducted meetings and discussions to prepare the strategic plan.

  Using the findings from these focus groups, the team devised four key strategic objectives:

●    Define a systemic plan to serve DMR populations
●    Ensure qualified staff and effective organizational structure to implement the strategic plan
●    Establish effective health, clinical, and behavioral supports for persons with mental retardation across the DMR system
●    Develop an effective quality management system

  In the late fall, the strategic plan was presented to a number of key stakeholders across Massachusetts, and then to the general public.  The implementation of the strategic 

plan will be guided by the following principles:
 
●    Fairness and equity

●    Standardized and consistent approaches

●    Developing an effective organizational structure

●    Balancing competing interests

●    Addressing legal responsibilities

●    Public Stewardship

●    Using data to inform decision making

●    Supporting those DMR serves best

<Image of “Deidre Broglin working as an attendant at Fitcorp, in the financial district in Boston”>

  In March, workgroups were formed and began work on specific objectives.  The membership of these workgroups consists of DMR staff, self-advocates, parents, board members, the Governor’s commission on Mental Retardation, and members of provider and advocacy organizations.

  Once the Strategic Plan is completely implemented, individuals and families DMR supports will have a clearer understanding of where they stand.  They will have more knowledge about support options, and be assured that they are being treated with respect and fairness.

  A full copy of the DMR’s Strategic Plan is posted on the DMR wed site at http://www.mass.gov/dmr, or http://www.dmr.state.ma.us.

Support form the Swift Administration and the Legislature

  Once again, DMR received a very favorable budget through the input and dedication of families, citizen boards, labor unions, providers and advocacy of some $904million.  This budget included increased funding to provide community- based supports to persons with mental retardation residing in nursing facilities, Turning 22 funds that provide some level of support to all individuals who graduated in FY01, as well as salary increases for direct care staff in provider organizations.

<Bar chart of FY 01 Residential Placements>

Progress Continues on Plan to Eliminate the Waiting List

  In December, the Commonwealth unveiled the details for a five-year plan to eliminate the wait list for services to individuals with mental retardation throughout the state.  The $114million plan provides 2,225 individuals with mental retardation with residential placements and introduces many new support services.

  In addition to serving 300 individuals this year with existing resources, the plan calls for $85million in new funding to provide a residential placement for individuals with mental retardation on the Waiting List.  Under the terms outlined in the plan, the state will create between 375 and 400 residential placements per year over the next five years.

  The plan also guarantees additional support services such as respite care, transportation services and recreational activities to assist these individuals while the new residential placement are brought online.

  In FY01, DMR kept pace with the stipulations of this plan for individuals who were on the Waiting List:

●  300 individuals received residential supports

●  476 individuals were offered day supports

●  Interim services were planned for families on the residential waiting list enabling families to continue to support their adult children at home as residential supports develop.

  For the third consecutive year, DMR continued to close the front door to the Waiting List through a fully funded “Turning 22” program.  More then 450 individuals eligible for DMR services who graduated out of the education system this year and turned 22 years of age received some combination of day, family support and/or transportation.  In addition, those members of the graduating class determined most in need of continued residential services were able to receive them.

<Bar chart of Rolland Class Members in Nursing Facilities>

Care for Disabled Living in Nursing Facilities

  Similarly, DMR kept pace with the provisions of the settlement of the Rolland et al, v Cellucci et al.  The agreement provides a comprehensive plan to provide community-based care to hundreds of mentally retarded and developmentally disabled persons currently receiving state services and residing in nursing facilities.

  In accordance with the Agreement, DMR accomplished the following:

●  175 individuals who were living in nursing facilities moved to community residential placements.

●  Specialized services were arranged for over 900 individuals who live in nursing facilities such that on going habilitation was being provided to address their needs.

  The goal of the initiative is to move hundreds of individuals with mental retardation and developmental disabilities out of nursing facilities  over the next seven years and into the community providing opportunities to interact with family and friends, and better access to work and community supports.

  More then 1,000 nursing facility residents are getting new supports and services through this initiative.  Two years ago, none of these supports were in place.  Once again it was the diligent teamwork of DMR area and regional staff along with the responsiveness of UMASS Medical, and the provider community that contributed to the success of these initiatives.

<Pie chart of Distribution of Resources
FY 2001 Budget>

Workforce Support & Development

  DMR recognizes that its success at providing quality services to the people it supports is contingent upon having a caring talented, motivated and diverse workforce.  DMR is committed to ensuring that the quality of its workers, their knowledge and skills as well as their work environment continues to improve and evolve.

  In FY01, DMR continued and launched several initiatives designed to ensure quality workforce development.

●  Last year, the DMR established a partnership with the Massachusetts Executive Office of Community Colleges to create a “Direct Support Certification Program” that documents that graduates have achieved a basic level of competencies and skill.  The Certification will be based on National Skill Standards and DMR mandatory trainings.

<Pie chart of Residential Services as of June 30, 2001>

●  63 students graduated from these Community Colleges programs this year.  DMR continues to work with providers and the UMass College system to seek out more opportunities for collaborative educational opportunities.

●  FY01 saw the third graduating class of a program run in partnership with the Office of Human Resources Development and Employee Relations and AFSCME Council 93 that trains employees to become Licensed Practical Nurses 

●  Sixteen students graduated from DMR’s Leadership Development Institute (LDI), a program that provides leadership and educational opportunities to people who are committed to making long-term impact on the lives of people with disabilities.

●  DMR initiated a Service Coordinator Institute (SCI), a program that offers five days of orientation training for 36 new Service Coordinators.

●  Direct Care Conferences where front line staff had the opportunity to hear national leaders attend workshops, learn new ideas, and share strategies with colleagues were held in the Western and Southeast Regions.

Other regions held numerous trainings throughout the year for direct support staff.

●  The Northeast Region graduated its first class from a new English Works! Program to fill vacancies in state and provider positions.

●  Fifteen individuals graduated from an eight week training program in the Metro Region that teaches the foundation of direct support work.

●  A joint DMR/Provider marketing campaign to attract direct care staff, “Some People are Lucky Enough to Love their Work,” that began in the Metro Region was expanded to three other regions.  The program has had great success recruiting hundreds of staff through ads, and other promotional strategies.

Promoting Diversity
 DMR continued its efforts to promote and bring more cultural diversity to the Department.  In addition to the recruitment initiatives mentioned above, numerous steps were taken to reach out to multicultural communities.

Some of the most prominent were:
●  Through a successful recruitment campaign by the end of FY01, the number of minority managers in the agency had increased to 11 percent of all DMR Managers.

●  DMR has shown steady improvement in the purchase of goods and services from Minority & Women Business Enterprises (M/WBE’s).  The Department purchased some $49.5 million of services with M/WBE’s last year.

●  The Urban Youth Collaborative Program entered its 10th year of success.  Operating in 11 cities, this program places inner city youth in human service jobs providing support to people with developmental disabilities.  UYCP has placed more then 1,000 students in summer jobs since it began I n1992 with programs that run in ten cities across the state.  Over the last decade, a significant number of these students have gone on to full-time human service careers.

●  DMR successfully completed a Robert Wood Johnson Self-Determination grant.  The grant provided the opportunity for DMR to test and demonstrate the idea of giving extensive planning, budgeting and purchasing control of supports to individuals and their families in the Metro Region.

●  In April, Project Roots Third Cultural Exchange Conference:  “Many Voices: One Message” was held in Springfield.  Nearly 500 people from ethnically and culturally diverse backgrounds attended the session from all over the state.  

●  A number of DMR Regional and Area Offices held diversity conferences.  Also each region formed a Diversity Committee.

●  In the Metro Region, there was increased involvement of the Community Governing Board in local community and employment development for members turning 22.  currently two of the six Boards [the Haitian and the Latino Boards] support over 40 young adults through community networking, adult education, English as a Second language, Skill Development Training, and Job Development.  This Region also sponsored a school to work initiative.

<Image of “Micharl Blanchette, a High Tech Assembler, enjoying his job at Tech Ceram, a firm in Amesbury”>

Administration
  There were several key appointments to DMR staff this year.

●  Mark Fridovich, Ph.D. Deputy Commissioner

●  Marianne Meacham, General Counsel

●  Margaret Chow-Menzer, Assistant Commissioner for Systems Integration Management.

  In an effort to develop a more sophisticated approach to keep pace with the information needs of the 21st Century, DMR along with the Division of Medical Assistance (DMA) began a comprehensive process of planning and designing a management information system that will systematize DMR information on its services and the people it supports.  The new system will be designed to meet the information needs of DMR, DMA and other state and federal agencies.  It will also allow provider agencies, families, and the people DMR supports greater access to the significant amount of public information DMR maintains.

  Massachusetts is one of the 17 states participating in the Core Indicators Project that was launched last year by the National Association of State Directors of Developmental Disabilities Services (NASDDDS).  The project will enable agencies to tract system performance and outcomes on a year-to-year basis.  For more information, please visits the NASDDDS web site at:  http://www.nasdds.org.

<Table of DMR Senior Staff>

  Massachusetts maintained a consistently high level of care in the community residences and programs that the Commonwealth operates in partnership with provider agencies.  In March, the Federal Inspector General’s Office inspected several community residential programs across the state to determine if they met the standards of the Home and Community based waiver programs.  This office determined that waiver homes in Massachusetts were meeting State standards.

  Similarly, all of the Developmental Centers maintained the highest rating in meeting all applicable standards for facilities.

Conferences and Events
  There were a number of recognition ceremonies and conferences held throughout the year.

  In October, 21 individuals and businesses were honored at an Employer Recognition Award Ceremony at the State Archives Building.  More then 100 people attended the even that was co-sponsored by DMR and the Massachusetts Developmental Disabilities
 Council.  The awards honored business from all over the state who took the lead in hiring people with developmental disabilities.  Among those honored were seven self-advocates who were highlighted in a new employment book that DMR published this year that stressed the value of hiring people with disabilities.  

  On March 30, 300 guests attended the Sixth Recognition Day ceremony, “In Partnership with Communities,” in the Great Hall of the State House.  Bob Lobel, Sports Director for WBZ-TV, served as the master of ceremonies that honored 15 individuals and groups for their progress and accomplishments.

  Commissioenr Gerry Morrissey presented the Gunnar Dybwad Leadership Award, to long-time advocate Florence Finkel.  Gunnar Dybwad worked on behalf of the people with mental retardation and their families for more then 65 years.  Mrs. Finkel was honored for her life of advocacy that spans 45 years both in the community and in facilities.  She was a driving force behind the formation and development of parent advocacy in the state.

<Image of “Bob Label, WBZ-TV, Allen Crocker, M.D., Florence Finkel, 2001 Dybwad Award Winner”>

  As in previous years, the State House ceremony was the culmination of a series of events in the MR community held in March to commemorate Mental Retardation/Developmental Disability month.  Regional, facility, and area offices working in concert with families and boards hosted a serious of local events to honor the accomplishments of people with developmental disabilities.

DMR Statewide Advisory Council

Rita Fallon                                            Almanda Alexander                                     Daniel Shannon
Chairperson, Georgetown                           Springfield                                                   Plympton

Richard Krant                                       Gustav Christensen                               Gary N. Siperstein, Ph.D.
Vice Chairperson, Norwood                       Lexington                                                  Marblehead

Polly Litchfield                                     Robert W. P. Cutler                                                     
Secretary, Duxbury                                     Arlington                                              Ralph Edwards
                                                                                                             Director, Office of Citizens Leadership
                                                        Wanda Grant-Knight, Ph.D 
                                                                     Boston

  In May, more then 125 board members attended the Citizen Advisory Board (CAB) Annual Meeting in Shrewsbury.  The meeting focused on a discussion of the Strategic Management Plan, a presentation of CAB “Creative Solutions,” and the swearing in of new members.  The newly elected Chair of the Statewide Advisory Council (SAC), Rita Fallon, began the morning with an acknowledgement of the contributions and partnership of advisory board members and DMR staff.  

<Image of “Janet Progrer working as a customer greeter and assistant in her job at Victory Supermarkets in Gardner”>

  In June, more then 1,100 people attended the 17th Annual DMR Human Rights Conference in Sturbridge.  The theme for the two-day conference was “Safeguarding the Right to Quality Supports.” 

  Raymond J. Gagne received the Donald E. Leal Memorial Award For Excellence in Human Rights Advocacy, and Heather Holsten, Dennis Griffin, and Mary Lou Maloney received human Rights Awards.

  As with previous human rights conferences the audience had an impressive number of self-advocates, DMR and provider staff, family members, board members and other interested parties throughout the two-day conference.

Investigations Strengthened
  The DMR Investigations Unit continued to make progress in protecting the safety and rights of people with developmental disabilities.  Through enhanced cooperative efforts between DMR, the Disabled Persons Protection Commission (DPPC), and law enforcement, more then 150 cases were referred to law enforcement for investigation with a significant number resulting in criminal charges.

  This year, DMR added a new component to DMR investigative process; Complaint Resolution Teams (CRT).  The purpose of these teams is to develop action plans to respond to complaints of allegations of abuse or mistreatment of persons with mental retardation.

  DMR receives complaints regarding allegations of abuse or mistreatment of persons with mental retardation primarily through the Disabled Persons Commission (DPPC).  Based on the finding of these reports, the CRT’s determine what actions need to be taken to ensure that there is no reoccurrence.

DMR Human Rights Advisory Council

      Pat Freedman                                      Laurie Dupuis                                        Joana Johnson-Smith
Boston, Chairperson                                   Springfield                                                   Dorchester

       Bernadette Gomes                                 Rita Fallon                                                John Julian
Vice Chairperson, Norwood                       Georgetown                                                Winthrop

     Carol Tubman                                    Janice Feldman                                          Richard Santucci 
Secretary, Duxbury                                     Worcester                                                        Lynn
    
Suzanne Choumitsky                             Florence Finkel                                                 Tom Anzer
          Boston                                         Sharon, Emeritus                                    Director for Human Rights

  Each Area Office and Facility has a core group consisting of the Area or Facility director, the CRT Coordinator, and a citizen volunteer.  This volunteer is a key component to the CRT system, adding a perspective that is external to DMR.  Other staff specialists can be brought in as needed.

  DMR Investigations also played a major role in a $50,000 grant from the Edward Byrne Memorial State and Local Law Enforcement Assistance Program.  This multi-agency project seeks to improve the ability of the criminal justice systems to respond to criminal offenses against persons with disabilities.

  Governor’s Commission on Mental Retardation
  In May, Gov. Jane Swift announced the appointment of James T. Brett as the Chairman of the Governor’s Commission on Mental Retardation.

    Brett serves as the president and CEO of the New England Council.  Prior to joining the council, Brett served for more then 15 years as a member of the Massachusetts House of Representatives, where he was widely recognized as a strong advocate for people with disabilities.

DMR at a Glance
As of June 30, 2001

Total Budget for Department        $904M

Number of employees (FTE’s)      7,434

Number of people served               30,772

Number of people living in 
community residential programs    8,244

Number of people living in
developmental centers                    1,236

Number of people in supported
employment programs                    5,400  

Number of families receiving
family support                                20,072

Number of providers contracting
with DMR                                      265

  The 13-member Governor’s Commission on Mental Retardation is charged with examining the quality and effectiveness of programs that serve persons with mental retardation in the Commonwealth.

                  

Governor’s Commission on Mental Retardation

      James T. Brett                                        Cynthia Greene                                           Robert Reidel
Boston, Chairperson                                          Roxbury                                                  Easthampton

     Allen Crocker, MD                                 Dafna Krouk-Gordon                                  Ruth Shir
               Boston                                                  Dedham                                                  Waban

     Florence Finkel                                       William Mcllvane                                     Gary Siperstein, PhD 
         Sharon                                                       Waltham                                                    Marblehead
    
    Alfred Gray, Esq.                                    Mary McTerman,Phd                                  Richard Vincent
          Boston                                                      Lynnfield                                                  Falmouth
                                                                     
                                                         John Nadwomy, CFP                                  Barbara Mazzella
                                                                                Melrose                                                Administrator

Commonwealth of Massachusetts

Performance Recognition program

Each year, the Commonwealth of Massachusetts recognizes state employees who have provided exemplary and outstanding service to the Commonwealth over the last year.

This year, DMR staff who were honored are:

2001 Manuel Carballo Governor’s Award for Excellence in Public Service

Elizabeth Noonan, Ed.D., Community Systems Director, Western Region

Performance Recognition Award Recipients
Central Office
Jackie Berman, Assistant General Counsel
Erika Manuel, EDP Systems Analyst III, Management Information Systems

Western Region
Cynthia Kelly, LPN I
Carmen Exposito-Sikland, Personnel Officer I, Office of Training and Development

Central Region
Henry Mitchell, Vocational Rehabilitation Counselor
Wayne Patria, MRW I, Templeton Developmental Center
Heidi Jeldres, QMRP I, Ann Mugford, QMRP I, Templeton Development Center

Northeast Region
William Kelley, Director of the Assistive Technology Center
Kowith Kret, Service Coordinator Lowell Area Office
Kathleen Stone, MRW I, Danvers

Southeast Region
Rev. George Bolton, Wrentham Developmental Center
George Farias, MRW I, Southeast Residential Services-Whitman
Roger Monty, Area Office Director, Taunton/Attleboro

Metro Region
Cherie Knudson, Community Systems Director
Sandra Mulcahy, Director of Transportation
Staff of Joyce Hays Way

How to Contact the Department of Mental Retardation
500 Harrison Avenue, Boston, MA 02118
Tel. (617) 727-5608 or visit our website at:  www.dmr.state.ma.us

West Regional Office
1380 Main Street
Springfield, MA 01103
(413)731-7742

Franklin/Hampshire
One Roundhouse Plaza
Northampton, MA 01060
(413)586-4948

Berkshire
333 East Street
Pittsfield, MA 01201
(413)447-7381

Holyoke/Chicopee
88 Front Street
Holyoke, MA 01201
(413)535-1022

Springfield
436 Dwight Street
Springfield, MA 01103
(413)784-1339

Westfield
125 N. Elm Street
Westfield, MA 01085
(413)562-1599

Central Regional Office
Glavin Regional Center
214 Lake Street
Shrewsbury, MA 01545
(508)845-9111

North Central
285 Central Street
Leominster, MA 01453
(508)792-7490

South Valley*
309 Main Street
Southbridge, MA 01550
(508)792-7756

South Valley-Milford
Westview Mall
194 West Street, #9
Milford, MA 01757
(508)792-7749

Worcester 
40 Southbridge St.
Worcester, MA 01608
(508)792-7545

Northeast Regional Office
Hogan Regional Center
Hathorne, MA 01937
(978)774-5000

Lowell
325 Chelmsford Street
Lowell, MA 01851
(978)970 0223

Merrimack
200 Main Street
Haverhill, MA 01830
(978)521-9432

Metro North
27 Water Street
Wakefield, MA 01880
(781)246-5745

North Shore
100 Cummings Center
Suite 150B
Beverly, MA 01915
(978)927-2727

Southeast Regional Office
68 North Main Street
Carver, MA 02330
(508)866-5000

Taunton/Attleboro
21 Spring Street
Taunton, MA 02780
(508)824-0614

Brockton 
500 Belmont Street
Brockton, MA 02401
(508)427-5731

New Bedford
908 Purchase Street
New Bedford, MA 02740
(508)992-1648

Fall River
305 Pleasant Street
Fall River, MA 02720
(508)730-1209

CapeCod/Islands
270 Communication Way
Hyannis, MA 02601
(508)771-2595

Plymouth
68 North Main Street
Carver, MA 02330
(508)866-2689

Metro Regional Office
Fernald Developmental Center
200 Trapelo Road
Waltham, MA 02452
(781)894-3600, ext 501

Central Middlesex
20 Academy Street
Arlington, MA 02174
(781)646-5500

Charles River West
255 Elm Street
Somerville, MA 02144
(617)623-5950

Greater Boston
65 Sprague Street
Hyde park, MA 02136
(617)624-0430

Middlesex/West
46 Park Street
Framingham, MA 01702
(508)879-1111

Newton/South Norfolk
125 West Street
Walpole, MA 02081
(508)668-3679

South Coastal
1221 Main Street
So. Weymouth, MA 02190
(781)337-2165

Facilities
Walter E. Fernald Developmental Center
Waltham, MA 
(781)894-3600

Irving A Glavin Regional Center
Shrewsbury, MA 
(508)845-9111

Hogan Regional Center
Hathorne, MA 
(978)774-5000

Monson Developmental Center
Monson, MA
(413)283-3411

Templeton Developmental Center
Baldwinville, MA
(508)792-7235

Wrentham Developmental Center
Wrentham, MA 
(508)384-3114

*satellite office

Mission Statement
The Department of Mental Retardation is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with mental retardation to participate fully and meaningfully in, and contribute to, their communities as valued members

Guiding Principles

●	Respect the dignity of each individual through vigorous promotion of the human and civil rights which, in part, strives to keep people free from abuse or neglect;

●	Promote the capacity of people with mental retardation to exercise choice and to make meaningful decisions in their lives;

●	Empower individuals and their families to speak out for themselves and others, initiate ideas, have choices and make decisions about supports, consistent with available resources;

●	Enhance public awareness of the valuable roles persons with mental retardation assume in society through promotion of physical and social integration;

●	Recognize that realizing one’s potential takes courage, skills, and supports;

●	Support the dignity of achievement that results from risk-taking and making informed choices, while recognizing that the Department’s role in supporting consumers to minimize risk to themselves and ensuring that their choices do not infringe upon the rights of others;

●	Recognize that services providing meaningful benefits to individuals require a commitment to ongoing monitoring and evolutionary change;

●	Provide access to services through a single, local, and familiar setting;

●	Assure that ethnic and cultural diversity of each individual and staff are valued and respected in the design and delivery of services;

●	Ensure that services and resources are flexible, cost effective, allocated according to standards of fairness and equity, and provided in the least intrusive manner possible;

●	Operate according to sound fiscal and management practices which lead to the responsible use of public funds;

●	Operate with an appreciation for the responsibilities that come with public service. 

2001 DMR Annual Report

Gerald Ryan 
Editor

Paul Procaccini
Design and Layout

Photography by
Paul Procaccini, Karen Ryan, 
Jim Gambaro, Gerry Ryan

Commonwealth of Massachusetts
Department of Mental Retardation
500 Harrison Avenue, Boston, MA 02118
www.mass.gov/dmr, www.dmr.state.ma.us,
(617) 727-5608