Title Slide: Care Partnership
One Care Implementation Council Meeting
June 11, 2019
Footnote: Improving care for people with disabilities and chronic health needs
Commonwealth Care Alliance (CCA)
Slide 1: CCA’s Care Model
What makes CCA different?
•	Individualized assessments and care plans
•	Team-based access to integrated care team
•	Coordination across the continuum of care
•	Consumer Directed respect for the member’s autonomy, 
dignity, and voice
•	Focus on health, independence & recovery
CCA staff, Independent Living Centers (ILCs), Aging Services Access Points (ASAPs), peers and other community partners
Diagram shows Community Based Services (Primary Care, Community Partners, CCA Clinical Staff as part of the continuum) and Acute Care Integration (Acute Hospital Inpatient and Emergency Department) as Care teams tailored to meet member needs and preferences as well as Social determinants addressed to improve overall member health.
Slide 2: Andrea and Bernie
•	Member Needs and Preferences
•	Care Partner Relationships:
o	Andrea
•	Relationship and engagement with current care partner is not meeting her needs
•	Wants to request care partner change but is afraid of getting a worse care partner
•	Operational challenges (e.g., reauthorization of personal care attendant (PCA) was late)
o	Bernie
•	Liked previous care partner and in person visits and prefers coaching for independence
•	Relationship and engagement with current care partner is not meeting his needs
Slide 3: Care Partnership Quality
•	Monitoring quality
o	Quarterly care partner check-ins, Competency – monitored by Manager
o	Engagement reporting and ensuring consistency – new platform
o	Member engagement and satisfaction
•	Consumer Assessment of Healthcare Providers and Systems (CAHPS) 
•	CCA member surveys
•	Member Voices
•	Consumer Advisory Committees
•	Addressing complaints and concerns
o	Member complaints are documented as grievances and investigated
o	Resolutions are tailored to the individual member and situation
Slide 4: Accessing Services
Members can work with their care partner to obtain services, supplies and equipment to support their care plan goals.  
Services:
Andrea:
•	PCA (needs nitrile gloves)
•	Durable Medical Equipment (DME): wheelchair
•	Transportation: medical and non-medical
Bernie:
•	Bought himself a walker and cane
•	Transportation: medical and non-medical