Clarification When Documenting and Entering CANS For Youth
In the Virtual Gateway (VG) CBHI Application

Providers are reminded of the following:

*	Current Living Situation 
(SED Determination > Person Details)
Providers should be thoughtful and accurate when documenting and entering the youth’s 
living status, as this contributes to the significance of the data.
 



*	Is this MH-client enrolled in ICC? 
(SED Determination > Child CANS Information)
In responding to the question “Is this MH-client enrolled in ICC?” this refers to whether the 
youth is currently receiving the ICC service. This does not refer to whether the provider is a 
CSA. 
o	Providers should select “Yes” only if the youth is currently receiving the ICC service. 
If this is an initial CANS on a youth who is newly enrolled in the ICC service, please 
answer “yes.”
 

*	Level of Care
(SED Determination > Child CANS Information)
When selecting the Level of Care from the drop-down list, providers are reminded that they 
should select the level of care/service that they (or their organization) are contracted for and 
are providing to the youth, i.e., outpatient, CBAT, IHT, ICC, etc. This does not refer to the 
level of care where the youth is currently at. 
o	Note: The ICC (Intensive Care Coordination) service should only be selected by 
providers who are contracted as Community Service Agencies (CSAs)
o	Similarly, Inpatient should only be selected by organizations that are contracted to 
provide this level of care.
 



*	Additional Help:
If you are a provider who is having difficulty documenting and entering information i.e. (Current 
Living Situation, MH-client enrolled in ICC, or Level of Care) for youth in the VG application, 
contact: VG Customer Service at 800-841-2900, select 1 and follow prompt to access service 
information; or 800-497-4648 (TTY)

If you are a provider who is having difficulty determining the level of care provided to the youth 
according to the CANS assessment, please contact the appropriate MCE:

Massachusetts Behavioral Health Partnership
1-800-495-0086 | TTY: 1-877-509-6981

Boston Medical Center (BMC) HealthNet Plan
866-444-5155| TTY: 1-800-421-1220

Fallon Community Health Plan
1-888-421-8861 |For Deaf or Hard of Hearing assistance dial 711
 and you will be connected to the appropriate resource
Health New England
1-413-788-0123 or 1-800-786-9999
TTY: 1-800-439-2370

Neighborhood Health Plan
1-800-414-2820 | TTY: 1-800-655-1761

Network Health
1-888-257-1985 | TTY: 1-888-391-5535

Primary Care Clinician (PCC) Plan
1-800-841-2900 | TTY: 1-800-497-4648
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