2009 Annual Reporting Requirements for Massachusetts Health Plans	
*information based on 2008 statistics	
Insurance Provider	External Reviews 	Decision	Decision	Decision Partially 	
 	Pursued	Upheld	Reversed	Reversed	
Aetna Health, Inc.	0	0	0	0	
 	 	 	 	 	
Aetna Life Insurance Company	8	3	5	0	
Boston Medical Center HealthNet Plan	2	n/a	n/a	n/a	
 	 	 	 	 	
Blue Cross and Blue Shield of Massachusetts, Inc.	44	19	22	3	
Blue Cross and Blue Shield of Mass. HMO	84	46	37	1	
CIGNA HealthCare of Massachusetts, Inc.	0	0	0	0	
 	 	 	 	 	
Connecticut General Life Insurance Company	0	0	0	0	
(PPO, DPP, DPPO)	 	 	 	 	
ConnectiCare of Massachusetts, Inc.	1	0	1	0	
(Consolidated Health Plans)	 	 	 	 	
 	 	 		 	
Nationwide Life Insurance Company	0	0	0	0	
Fallon Community Health Plan, Inc.	13	0	9	0	
 	 	 	 	 	
Fallon Health & Life Assurance Company	4	0	2	0	
Assurant Health	 	 	 	 	
Time Insurance Company	0	0	0	0	
Union Security Insurance Company	0	0	0	0	
John Alden Life Insurance Company	0	0	0	0	
Genworth Life and Health Insurance Company	 	 	 	 	
 	 	 	 	 	
The Guardian Life Insurance Company of America	1	n/a	n/a	n/a	
 	 	 	 	 	
Harvard Pilgrim Health Care, Inc.	37	18	16	0	
 	 	 	 	 	
Harvard Pilgrim Insurance Company	37	18	16	0	
Harvard Pilgrim Health Care of New England, Inc.	 	 	 	 	
Health New England, Inc.	2	0	0	0	
Neighborhood Health Plan, Inc.	1	1	0	0	
Neighborhood Commonwealth Care Plan	3	1	1	1	
 	 	 	 	 	
Markel Insurance Company	0	0	0	0	
Combined Insurance Company	0	0	0	0	
Pioneer Health Network	 	 	 	 	
First Health Network	 	 	 	 	
Trustmark Insurance Company	0	N/A	N/A	N/A	
Tufts Insurance Company	2	1	1	0	
Tufts Associated Health Maintenance Organization, Inc.	30	15	15	0	
	 	 	 	 	
UNICARE Life and Health Insurance Company	1	n/a	n/a	n/a	
United HealthCare Insurance Company	3	2	0	1	
United Healthcare of New England, Inc.	2	2	0	0	
Network Health	0	0	0	0