Slide 1:  One Care IC Round-Robin Discussion from December 10, 2019 – Highlights
January 14, 2020
Slide 2: The importance of non-medical transportation options is enormous.
•	The connection between physical and mental health is undeniable.
•	Lack of transportation options leads to serious social isolation and mental health challenges.
•	Social events are immensely important, and not everyone has an adequate transportation network.
Slide 3: The issues members have experienced and heard about are widespread. 
•	Riders have had great difficulty communicating with drivers – to the point of no communication at all sometimes. 
•	Estimated travel times and arrival times can be wildly inaccurate. 
•	There have been negative experiences when interacting with drivers.
Slide 4: There are still significant grey areas when it comes to rules for non-medical rides.
•	Do non-medical medical rides allow for member’s children to join them?
•	The restrictions and classifications of non-medical rides are murky at best.
•	Bringing a service dog to the vet is classified as a non-medical ride? A trip to the chiropractor?
•	Better understanding of the trip category Plans use. 
Slide 5: Both Plans and Care Coordinators need to keep members informed of their ride options.
•	Members are in large part not even aware of the non-medical ride option.
•	Low utilization numbers are likely due to low awareness. 
•	Care Coordinators need to be versed in the option and convey it to the member.