Slide 1: Care Coordinator Role & Non-medical Transportation  
December 10, 2019

Slide 2: Better understanding the role of the care coordinator, e.g., non-medical transportation  
Better understanding the role of the care coordinator, e.g., non-medical transportation
Consistent themes raised by One Care members: 
•	Poor quality non-medical transportation 
•	Confusion about the role of the care coordinator in facilitating and ensuring adequacy of non-medical transportation
•	One member of the IC suggested that frustration with the service might lead to fewer One Care members requesting the service, e.g., persons with visual impairments.
No data will be presented at this meeting. 
•	However, we are in dialogue with the plans and MassHealth to increase transparency and to provide members the information needed to understand their rights and to improve the One Care model.
Slide 3: Questions to be discussed today:  
•	Why the percentage of members in your plan requesting nonmedical transportation are not as high as might be expected given the needs of the population? 
•	How do care coordinators proactively engage with members to ensure they understand non-medical transportation in the context of the plan’s commitment to independent living philosophy and recovery model and most importantly, the member’s broader wellness goals?
•	What are the major barriers your plan faces in providing non-medical transportation?