2009 Annual Reporting Requirements for Massachusetts Health Plans	
*information based on 2008 statistics	
Insurance Provider	Grievances Filed 	# Internally Approved	# Internally Denied	# Withdrawn before Resolution	
 					
Aetna Health, Inc.	307	69	122	2	
Aetna Life Insurance Company	228	86	115	1	
Assurant Health 					
Time Insurance Company	0	0	0	0	
Union Security Insurance Company	1	0	1	0	
John Alden Life	3	2	1	0	
Boston Medical Center HealthNet Plan	164	74	87	1	
Blue Cross and Blue Shield of Massachusetts, Inc.	1987	628	1359	0	
Blue Cross and Blue Shield of Mass. HMO	3678	2411	1267	0	
CIGNA HealthCare of Massachusetts, Inc.	21	12	9	0	
Connecticut General Life Insurance Company	115	62	53	0	
(PPO, DPP, DPPO)					
ConnectiCare of Massachusetts, Inc.	134	n/a	n/a	n/a	
(Consolidated Health Plans)					
Nationwide Life Insurance Company	0	0	0	0	
Fallon Community Health Plan, Inc.	849	368	426	55	
Fallon Health & Life Assurance Company	42	15	25	2	
(The) Guardian Life Insurance Company of America	31	8	22	0	
Harvard Pilgrim Health Care, Inc.
Includes
Harvard Pilgrim Insurance Company and
Harvard Pilgrim Health Care of New England, Inc.	1167	410	709	43	
Health New England, Inc.	363	191	172	0	
Neighborhood Health Plan, Inc.	110	59	48	3	
Neighborhood Commonwealth Care Plan	52	22	29	1	
Markel Insurance	5	2	3	0	
Combined Insurance Company	14	14	0	0	
Pioneer Health Network					
First Health Network					
Network Health	35	n/a	n/a	n/a	
Trustmark Insurance Company	2	0	2	0	
Tufts Insurance Company	83	21	62	0	
UNICARE Life and Health Insurance Company	15	5	10	0	
United HealthCare Insurance Company	167	58	109	0	
UnitedHealthcare of New England, Inc.	227	80	147	0