PROVIDER REPORT FOR	

	

	

	

	

	

	

	

	

	
	
JEWISH VOCATIONAL SERVICE
75 Federal Street
 Boston, MA 02110    	

	

	

	

	

	

	

	

June 22, 2016	

	

	

	

	

	

	

	

	

Version	

	

	

	

	

	

	

	

	
Provider Web Report	

	

	

	

	

	

	

	
Prepared by the Department of Developmental Services
OFFICE OF QUALITY ENHANCEMENT	

	

	

	

	

	

	

				
	SUMMARY OF OVERALL FINDINGS	

				

	

	

Provider	

	
JEWISH VOCATIONAL SERVICE	

	

	

	

	
Review Dates	

	
5/19/2016 - 5/20/2016	

	

	

	

	
Service Enhancement 
Meeting Date	

	
5/27/2016	

	

	

	

	

	

	
Survey Team	

	
Mark Boghoian (TL)	

	

	

	

	

	

	

	

	

		

	

	
Survey scope and findings for Employment and Day Supports	

Service Group Type	
Sample Size	
Licensure Scope	
Licensure Level	
Certification Scope	
Certification Level	

Employment and Day Supports	
1 location(s) 1 audit (s) 	
Full Review	
15 / 16 2 Year License 05/27/2016 - 05/27/2018	

Employment Support Services	
1 location(s) 1 audit (s) 	

Full Review	
11 / 11 Certified	

	

	

	
Survey scope and findings for Planning and Quality Management	

Service Group Type	
Sample Size	
Scope	
Licensure Level	
Certification Scope	
Certification Level	

Planning and Quality Management	
N/A	
N/A	
N/A	
Full Review	
6/6 Certified	

	

	

	

		
EXECUTIVE SUMMARY:	

		
Jewish Vocational Services (JVS) is a non-profit, nonsectarian organization that provides workforce development services to a diverse community of individuals and employers.  The agency's mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to help them hire, develop, and retain productive workforces. Its Disabilities Services component supports over two-hundred individuals funded primarily by the Massachusetts Rehabilitation Commission, and the Department of Developmental Services.  JVS's Partnership for Careers and Learning (PCL) continues to offer employment related services such as vocational assessments, career counseling, job readiness training, skills training, work adjustment and job support, job search and development, and post-employment services to all individuals with a documented disability.  Likewise, the agency's Transitions to Work program designed for individuals between the ages of 18 and 35 was previously open only to members of the Jewish community; however, it is now available to all individuals.  This DDS Licensure and Certification survey included a review of organizational indicators and an evaluation of the employment supports provided to the one individual funded by the Department of Developmental Services (DDS).    

Since the previous survey, JVS relocated its service center to a new location in downtown Boston, Massachusetts.  The agency's primary reason for doing this was to have a more professional space that resembled those in the private sector and to increase functionality for the services it provides.  The new space suits the agency well and accommodates the high paced bustling nature of the services the agency provides.  JVS supports people, who have barriers to employment, to find and flourish in jobs that are meaningful.  The agency maintains relationships and partners with numerous employers to support people to garner the necessary skills that will enable them to gain employment in jobs that are similar to the ones in which they were trained.  The agency collects and analyzes data on various levels and tracks information relative to each program attendee on an individualized basis.  The agency also garners information from various sources such as satisfaction surveys, conversations with people they support, interested family members and funding sources to gain an understanding for future service planning.  JVS continues to provide consistent job coaching and supports that enhance people's ability to maintain employment of their choosing.  The individual surveyed had two seasonal jobs, each of which required a significant re-application/re-training process that the employment specialist successfully supported the individual to navigate.  The agency had developed effective ways to communicate with the individual served (who is hard of hearing); and, these proven methods were presented to and used by worksite staff.  These techniques were carried over and assisted the individual to develop natural supports throughout his tenure at both locations which the agency also attributed to its aility to successfully support the individual to remain gainfully employed.  The agency also ensured that the individual understood his basic human rights as well as his rights and responsibilities as an employee.  It was noted that during an interview with the individual served, he conveyed his satisfaction with the services he receives from JVS.  He also reported his satisfaction with both seasonal jobs and indicated no desire to search for alternative employment at this time.

In summary, JVS continues to provide a high level of quality supports to the people it serves.  The agency provides supports in a respectful manner and it strives to ensure that individuals and the companies they work for each maintain a beneficial and harmonious relationship.  Based on the outcome of thi evaluation, the agency received a Two-Year License th 94% of the licensing indicators having received a "Met" rating.  The agency is also Certified with 11/11 indicators receiving a "Met" rating.  The agency will perform its own licensing follow-up and provide required information to DDS within sixty-days of the Service Enhancement Meeting.  JVS maintains an affiliation with another human service agency's Human Rights Committee.  However, it was noted that some of the required professional members on that committee were unable to attend meetings on a regular basis.  Moving forward, the agency needs to support the committee to ensure that required professional members attend meetings on a regular basis.  The agency demonstrated it made several efforts to gain access to the HCSIS system since the previous survey; however, this has not yet been established.  Given the limited number of persons funded through DDS, it is recommended that an agreement between the agency and the DDS area office be made to ensure that required documentation can be requested/submitted in accordance with DDS requirements.	

	

	

LICENSURE FINDINGS	

	

	

	

	
	
Met / Rated	
Not Met / Rated	
% Met	

Organizational	
3/4	
1/4	

Employment and Day Supports	
12/12	
0/12	

    Employment Support Services

	

Critical Indicators	
1/1	
0/1	

Total	
15/16	
1/16	
94%	

2 Year License	

	

# indicators for 60 Day Follow-up	
	
1	

	

	

	

	

	
Organizational Areas Needing Improvement on Standards not met/Follow-up to occur:	

Indicator #	
Indicator	
Area Needing Improvement	

 L48	
The agency has an effective Human Rights Committee.	
JVS is affiliated with another agency's human rights committee and the JVS representative attends and participates in scheduled meetings as required.  However, regular attendance by several of the mandated professionals on the committee was lacking.  The agency needs to ensure that required members of the committee attend meetings on a regular basis, as required.	

		

					

	

CERTIFICATION FINDINGS	

	

	

	
Met / Rated	
Not Met / Rated	

Certification - Planning and Quality Management	
6/6	
0/6	

Employment and Day Supports	

Employment Support Services	
11/11	
0/11	

	

		
					
	MASTER SCORE SHEET LICENSURE	

					
	Organizational: JEWISH VOCATIONAL SERVICE	

					
	
Indicator #	
Indicator	
Met/Rated	
Rating(Met,Not Met,NotRated)	

O	
 L2	
Abuse/neglect reporting	
1/1	
Met	

 L48	
HRC	
0/1	
Not Met(0 % )	

 L76	
Track trainings	
1/1	
Met	

 L83	
HR training	
1/1	
Met	

						
Employment and Day Supports:	

						
	
Ind. #	
Ind.	
Loc. or Indiv.	
Emp. Sup.	
Cent. Based Work	
Com. Based Day	
Total Met / Rated	
Rating	

 L1	
Abuse/neglect training	
I	
1/1	

1/1	
Met	

 L31	
Communication method	
I	
1/1	

1/1	
Met	

 L32	
Verbal & written	
I	
1/1	

1/1	
Met	

 L49	
Informed of human rights	
I	
1/1	

1/1	
Met	

 L51	
Possessions	
I	
1/1	

1/1	
Met	

 L52	
Phone calls	
I	
1/1	

1/1	
Met	

 L54	
Privacy	
L	
1/1	

1/1	
Met	

 L77	
Unique needs training	
I	
1/1	

1/1	
Met	

 L80	
Symptoms of illness	
L	
1/1	

1/1	
Met	

 L81	
Medical emergency	
L	
1/1	

1/1	
Met	

 L85	
Supervision 	
L	
1/1	

1/1	
Met	

 L88	
Strategies implemented	
I	
1/1	

1/1	
Met	

#Std. Met/# 12 Indicator	

	

12/12	

	
Total Score	

	

15/16	

	

	

	
93.75%	

		
						
	MASTER SCORE SHEET CERTIFICATION	

						
	
Certification - Planning and Quality Management	

Indicator #	
Indicator	
Met/Rated	
Rating	

 C1	
Provider data collection	
1/1	
Met	

 C2	
Data analysis	
1/1	
Met	

 C3	
Service satisfaction	
1/1	
Met	

 C4	
Utilizes input from stakeholders	
1/1	
Met	

 C5	
Measure progress	
1/1	
Met	

 C6	
Future directions planning	
1/1	
Met	

	

	

						
Employment Support Services Reviewed By -DDS	

Indicator #	
Indicator	
Met/Rated	
Rating	

 C7	
Feedback on staff performance	
1/1	
Met	

 C8	
Family/guardian communication	
1/1	
Met	

 C27	
Job benefit education	
1/1	
Met	

 C28	
Relationships w/businesses	
1/1	
Met	

 C30	
Work in integrated settings	
1/1	
Met	

 C31	
Job accommodations	
1/1	
Met	

 C33	
Employee benefits explained	
1/1	
Met	

 C34	
Support to promote success	
1/1	
Met	

 C35	
Feedback on job performance	
1/1	
Met	

 C36	
Supports to enhance retention	
1/1	
Met	

 C37	
Interpersonal skills for work	
1/1	
Met