Massachusetts 
Behavioral Health Access 
(MABHA) 
Website

Massachusetts 
Agenda 

•	What is MABHA?
•	What services can be searched on MABHA?
•	Who can search?
•	What shows in search results?
•	How often is the available capacity updated?
•	Who updates the information?
•	Questions
What is the MABHA Website?
Website?
•	Established in 2009 as a result of requests from both providers and stakeholders to develop a state wide “bed finder” tool.

•	Web-based tool designed to enable behavioral health and health care providers to identify available capacity in mental health and substance use disorder programs and facilities

•	Available to behavioral health providers, emergency departments, and other stakeholders, such as state agency staff
What

 What services can you search for?

•	24-Hour Levels of Care

•	Children’s Behavioral Health Initiative (CBHI) Services

24-24-Hour Levels of Care

•	Inpatient Mental Health Services for Adult and Youth
•	Community-Based Acute Treatment (CBAT)
•	Intensive Community-Based Acute Treatment (ICBAT)
•	Addiction Treatment Services (ATS)
•	Enhanced Addiction Treatment Services (E-ATS)
•	Community Crisis Stabilization (CCS)
•	Emergency Services Programs (ESP)

CBHI Services

•	In-Home Therapy (IHT)
•	In-Home Behavioral Services (IHBS)
•	Therapeutic Mentoring (TM)
•	Intensive Care Coordination (ICC)
•	Family Support and Training (FS&T)

Who can 

Who can search on MABHA?

•	Emergency Services Providers (ESPs)
•	Hospital emergency departments
•	All 24-hour level of care providers listed on the site have search capabilities.
•	CBHI providers and guest users are able to search for ESP and CBHI services.
•	State agencies, and other providers are given access to search all levels of care upon request.
What shows in search results?
What shows in search results?
•	When Searching for any and all services, Users can filter search results by three ways:
•	Proximity to zip code entered
•	Most recently updated
•	Current available capacity

Other information displayed: 
•	Facility name and city
•	Referral phone number
•	Single room available (inpatient facilities)
•	Gender restrictions
•	Comment by provider 

Facility Information

Facility Information also includes:

•	Detailed contact information
•	Accepted Payers/Insurance
•	Referral options and specialties
•	Facility e-mail and website if available

How often do providers update 
How often do providers update 
their available capacity?

•	24-hour levels of care are required to update three times per day (once per 8-hour shift).
•	Compliance with updating bed availability daily has been included in provider pay for performance methodology for inpatient providers.

•	CBHI providers update available capacity once per week, and additional information is reported monthly.

Who updates the information?

•	Providers are asked to keep their facility and contact information current.

•	The MBHP project coordinator reviews the site daily and contacts any 24-hour levels of care that have not updated the available capacity in 11 hours or more.

Questions?

Moira Muir
Vice President of Network Management
moira.muir@valueoptions.com
(978) 716-3381

Shelley Baer
Director of Emergency Services Program
shelley.baer@valueoptions.com
(978) 718-3383