Slide 1: Update on Strengthening MassHealth Member Engagement
February 2024

Note: the following slides contain this footnote, *Confidential – for policy development purposes only.
Slide 2: Strengthening Member Engagement
•	MassHealth is working to strengthen efforts to engage more directly with MassHealth members to: 
o	better understand members’ experiences with the MassHealth program,
o	learn more about members’ priorities, and 
o	work together in developing and implementing programs and policies that ultimately improve access to care and health outcomes.
•	As part of this work, in summer 2024, MassHealth intends to form a new Member Advisory Committee (MAC). 
•	This committee will be made up of current and/or previous MassHealth members, and may also include guardians, family members, or caregivers of current or previous members.     
•	The goal is for committee membership to reflect the diverse ages, cultural, linguistic, community, racial, ethnic, health, disability, and gender identities, sexual orientations, experiences, geographical communities, and program participation of MassHealth members and their communities.

Slide 3: New Partnership: Collective Insight

•	In July of 2023, MassHealth (EOHHS) issued a Request for Responses (RFR) to support launch of the MAC and help strengthen member engagement in other MassHealth initiatives. 
•	We are excited to announce that Collective Insight has been selected: 
o	Collective Insight is a Massachusetts-based, woman-owned small business. 
o	Their mission is to support partners in including the voices of those most impacted in the design, implementation, and improvement of programs, policies, and research.
o	They have significant experience working directly with diverse consumers, including MassHealth members and populations impacted by health disparities and inequities.
o	They have developed evidenced based-frameworks to facilitate meaningful engagement.
•	Collective Insight is partnering with Keith Jones, of SoulTouchin’ Experiences, LLC, who will provide expertise in diversity, equity and inclusion.
•	They are also partnering with Heather Johnson, of Facilis Solutions, LLC, who will provide support on best practices for meeting facilitation and implementation.