Questions You Should Ask Your Vendor/ Clearinghouse/Billing Intermediary
•	Are you supporting HIPAA? If so, which transactions and version?
•	What is your current status for format compliance with HIPAA?
•	Has your software been certified by a third party certification vendor and by the payers?
•	When will my software be available to use?
•	How will I receive my HIPAA compliant software?
•	Will my system require hardware as well as software upgrades?
•	Cost and support? What is included, what is not?
•	Will my software allow me to submit claim transactions directly to MassHealth?
•	Will I need to establish relationship with new vendors/clearinghouses to support this transaction?
•	Will my software allow me to submit Coordination Of Benefit (COB) claims?
•	Will my software allow me to submit void and replace transactions?
•	Will my software allow me to receive and integrate an 835 transaction?
•	When can I test with payers?