Quick Guide for Senior Investigators

The document is meant for use by the following roles: Senior Investigator and Regional Office Investigations Staff.

To Create A Case
Screen Name: Involved Parties
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Involved Parties

For each Involved Party on the Screen that is not already linked

4.	Select the Radio Button
5.	Click View Prospective Matches
6.	Select the appropriate Prospective Matches Radio Button (if you see a match)
7.	Click Link Above Individual Button or Link Provider Button

Once all the parties that can be linked are linked

8.	Click Create New Case Button

If you wish to link the Intake to an existing case, follow the instructions below instead:

9.	Click Linked – View Case History

Screen Name: Link Intake To Case
Steps:

10.	Click Link Intake To Case Button next to the appropriate Log Number

To Enter the Disposition

Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Switchboard
4.	Click Create under the Disposition Link

Screen Name: Disposition
Steps:

5.	Enter all the appropriate information
6.	Click Finalize

For some dispositions, the following steps are also required:

Screen Name: Case Assignment
Steps:

7.	Select the Investigator from the Drop-Down List
8.	Click Save

Note, when Updating a Disposition:

•	Click Update Disposition under the Disposition Link (Step 4)

To Finalize an Initial Response 
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry
4.	Click the In-Progress Link under the Initial Response header

Screen Name: Initial Response
Steps:

5.	Click Finalize

To Enter an Investigation Report Extension

Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry
4.	Click the Report Extension - Create Link under the Investigation Report header

Screen Name: Report Extension
Steps:

5.	Enter all the appropriate information
6.	Click Save and Continue

Note:

•	An Investigation Report must be In-Progress before a Report Extension can be created.

To Approve and Finalize the Investigation Report
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry
4.	Click the link under the Investigation Report header

Screen Name:  Investigation Report
Steps:

(For Screened In Cases)

5.	Click Approve
6.	Outside of the system come to an agreement with DPPC and make the necessary changes to the report.

(For All Cases)

7.	Click Finalize

To Finalize the Investigations Checklist
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry

Screen Name: Checklist
Steps:

4.	Click the link under the Investigations Checklist header
5.	Click Finalize

To Issue the Decision Letter
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry

Screen Name: Decision Letter Issued Date
Steps:

4.	Enter the date
5.	Click Continue

To Change a Case’s Log Number
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry
4.	Click Case Assignment

Screen Name: Case Assignment
Steps:

5.	Chose the new Investigation Office and/or Area/Facility from the appropriate Drop Down list
6.	Click Save and Continue

To Restrict Access to a Case
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry
4.	Click Case Assignment

Screen Name: Case Assignment
Steps:

5.	Place a check next to the parties who wish not to be able to see the case 
6.	Click Save and Continue

To Search for a Case
Screen Name: Switchboard
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Data Entry
4.	Click Search

Viewing the Process Management Screen
The process management screen allows the user to view the current status for all open cases or intakes.  This screen can be used to manage the workload of a user, view all cases in a particular status, or view the latest status of a particular case (or set of cases).

Screen Name: Process Management
Steps:

1.	Click QM
2.	Click Investigations
3.	Click Process Management

Note, closed cases do not appear on the process management screen.  To view a closed case, you must search for the case from the switchboard.

Printing Information from HCSIS – Where to go

Printable Summary Screen (QM > Investigations > Printable Summary)
	
DPPC Intake	
Investigation Checklist	
Investigations Notices List Screen (QM > Investigations > Notices)
	
Decision Letter 	
Disposition Letter 	
Public Log Report  	
Investigation Report  (Staff can not view until the report is finalized)	
Initial Response Report	
Action Plan/Resolution Report	
Facility Complaint Review and Action Report	
Investigations Reports List Screen (QM > Reports > Reports Request)
	
ACES Report  (Senior Investigator Only)	
Action Plan/Resolution Report	
Criminal Case Log Report	
Investigations Case Listing Report	
Investigations Counts Report 	
Investigations Outstanding Summary Report 	
Outstanding Cases Report  (Senior Investigator Only)	
QE Provider Investigation Report	

To View Alerts
Screen Name: Pending Alerts
Steps:

1.  Click Home
2.  Click Alerts 

A list of all the alerts sent to the Investigator is listed below.

Alert Audience
	Alert Subject/Title	Alert Trigger	Hyperlink Destination	
Senior Investigator and Regional Office Invest Staff	New Intake Assigned
	User selects an Investigative Office on the Intake screen.	Intake Information	
Senior Investigator and Regional Office Invest Staff	Updated Intake Received
	An Updated or Rescreened Intake from DPPC is successfully loaded into HCSIS.	Intake Information	
Senior Investigator 	Initial Response Submitted	User clicks Submit on the Initial Response screen.	Initial Response	
Senior Investigator 	Investigation Report Submitted	User clicks Submit on the Investigation Report screen.	Switchboard	
Senior Investigator 	Appeal Filed	User clicks the Save and Continue button on the Appeal Information screen after adding a new appeal entry.	Appeal Information	
Senior Investigator 	Appeal Finalized	User clicks the Save and Generate Documents button on the Appeal Information screen after entering the appeal decision.	Appeal Information	
Senior Investigator and Regional Office Invest Staff	Case Assignment has been changed	User changes the Investigation Office or the Area/Facility on the Case Assignment screen and clicks Save or Save and Continue.	Switchboard