Insurance Provider	Sources of Independent Studies	
 	 Regarding satisfaction and quality of services	
Aetna Health, Inc.	NCQA using Quality Compass 2005	

Aetna Life Insurance Company	URAC's using Health Utilization Management Standards Version 4.2	
Altus Dental Insurance Company, Inc.	 	
 	 	
Boston Mutual Life Insurance Company	 	
 	 	
Blue Cross and Blue Shield of Massachusetts, Inc.	NCQA Health Plan Report Card	
 	A.M. Best Health Care	
 	NCAQ State of Health Care Quality Report	
CIGNA HealthCare of Massachusetts, Inc.	HEDIS CAHPS 3.0H Member Satisfaction Survey	
 	 	
Connecticut General Life Insurance Company	same as above	
(PPO, DPP, DPPO)	 	
ConnectiCare of Massachusetts, Inc.	NCQA HEDIS 2002 CAHPS 3.0 Data Submission	
 	2005 Consumer Assessment of Healthcare Providers and Systems (CAHPS)	
(Consolidated Health Plans)	 	
Guarantee Trust Life Insurance Company	Self-administered annual satisfaction survey	
Nationwide Life Insurance Company	Self-administered annual satisfaction survey	
Fallon Community Health Plan, Inc.	NCQA Health Plan Report Card	
 	Massachusetts Healthcare Purchaser Group	
 	 	
Fallon Health & Life Assurance Company	N/A	
Fortis Insurance Company	 	
 	 	
Fortis Benefits Insurance Company	 	
Assurant Health	 	
The Insurance Company	N/A	
Union Security Insurance Company	N/A	
John Alden Life Insurance Company	N/A	
 	 	
Genworth Life and Health Insurance Company	N/A	
 	 	
New England Life Insurance Company	 	
 	 	
Metropolitan Life Insurance Company	 	

(The) Guardian Life Insurance Company of America	Managed Care Organizations in Connecticut, 	
 	published by Connecticut Insurance Department	
 	Managed Care Organizations in Connecticut, 	
Insurance Provider	Sources of Independent Studies	
 	 Regarding satisfaction and quality of services	
Harvard Pilgrim Health Care, Inc.	NCAQ	
 	CAHPS	
 	HEDIS	
Harvard Pilgrim Insurance Company, Inc.	same as above	
Harvard Pilgrim Health Care of New England, Inc.	 	
Health New England, Inc.	CAHPS 3.0H	
 	conducted by The Myers Group	
 	CAHPS 3.0H	
(The) MEGA Life & Health Insurance Company	A.M. Best Health Care	
 	Fitch (previously Duff & Phelps)	
 	Standard & Poors	
Mid-West National Life Insurance	same as above	
Company of Tennessee	 	
Chesapeake Life Insurance Company	same as above	
Mutual of Omaha Insurance Company	CAHPS	
 	 	
United of Omaha Life Insurance Company	same as above	
Neighborhood Health Plan, Inc.	NCQA CAHPS 	
 	NCQA HEDIS Effectiveness of Care	
 	 	
Pioneer Management Systems, Inc. on behalf of	CAHPS 2.0 Questionnaire	
Markel Insurance Company	 	
 	 	
Combined Insurance Company of America	 	
Trustmark Insurance Company	N/A	
 	 	
Tufts Insurance Company	NCQA	
 	J.D. Power & Associates 	
 	US News & World Report	
Tufts Associated Health	Same as above	
Maintenance Organization, Inc.	 	
UNICARE Life and Health Insurance Company	Dieringer Research Group, Milwaukee, WI	

United HealthCare Insurance Company	 	
UnitedHealthcare of New England, Inc.	CAHPS