2009 Annual Reporting Requirements for Massachusetts Health Plans	
*information based on 2008 statistics	
Insurance Provider	Sources of Independent Studies	
 	 Regarding satisfaction and quality of services	
Aetna Health, Inc.	NCQA	
 	CAHPS	
 	HEDIS	
Aetna Life Insurance Company	NCQA	
Boston Medical Center HealthNet Plan	CAHPS	
 	 	
Blue Cross Blue Shield of Massachusetts, Inc.	NCQA Health Plan Report Card	
 	Quality Compass	
 	A.M. Best Health Care	
Blue Cross Blue Shield of Mass. HMO	NCQA State of Health Care Quality Report	
CIGNA HealthCare of Massachusetts, Inc.	CAHPS 4.0	
 	 	
ConnectiCare of Massachusetts, Inc.	NCQA HEDIS 2007 CAHPS 3.0 Data Submission	
 	2007 Consumer Assessment of Healthcare Providers and Systems (CAHPS)	
 	NCQA - HEDIS 2007 for Measurement Year	
Nationwide Life Insurance Company	Consolidated Health Plans conducts annual survey	
Fallon Community Health Plan, Inc.	NCQA Health Plan Report Card	
 	US New & World Report	
 	NCQA Health Plan Rankings	
Fallon Health & Life Assurance Company	N/A	
Assurant Health	 	
Time Insurance Company	N/A	
Union Security Insurance Company	N/A	
John Alden Life Insurance Company	N/A	
 	 	
(The) Guardian Life Insurance Company of America	Managed Care Organizations in Connecticut, 	
 	published by Connecticut Insurance Department	
 	 	
Harvard Pilgrim Health Care, Inc.	NCQA	
 	CAHPS	
 	HEDIS	
Harvard Pilgrim Insurance Company, Inc.	same as above	
Harvard Pilgrim Health Care of New England, Inc.	 	
Health New England, Inc.	CAHPS 4.0H	
 	conducted by The Myers Group	
 	NCQA	
Neighborhood Health Plan, Inc.	NCQA CAHPS 	
 	NCQA HEDIS Effectiveness of Care	
	 	
Markel Insurance Company	N/A	
 	 	
Combined Insurance Company of America	N/A	
Trustmark Insurance Company	N/A	
 	 	
Tufts Insurance Company	NCQA	
 	US News & World Report	
Tufts Associated Health Maintenance Organization, Inc.	Same as above	
	 	
UNICARE Life and Health Insurance Company	Dieringer Research Group, Milwaukee, WI	
United HealthCare Insurance Company	CAHPS	
UnitedHealthcare of New England, Inc.	CAHPS	
 	 	
Network Health	Meyers Group