This job aid describes how to:
*	Verify a member’s eligibility using the Provider Online Service Center

Access Verify Member Eligibility
From the Provider Online Service Center home page:
1.	Click Manage Members.
2.	Click Eligibility.
3.	Click Verify Member Eligibility. The Check Member Eligibility panel is displayed.
Enter Member and Provider Information
On the Check Member Eligibility panel:
4.	Select the Provider from the drop-down list.
5.	Enter the Member ID.
6.	In the From Date of Service and To Date of Service fields, enter the date range for the search.
	Note:  Both fields automatically default to the current date, but you can modify either field as desired. 
Maximum date span allowable for a search is 31 days. 
7.	Click Submit.  
NOTE: There are four ways to perform an eligibility verification transaction for a member. You can enter either 
the 12-digit Member ID OR the Member's SSN OR the Member's Other Agency ID (DCF and DYS) OR the 
Member's first name, last name, DOB and gender. Should the system return a "Member Not Found" error 
message in the search results, you may wish to perform a second search using a different search method.
Confirm Member Information
On the Member Information tab:
8.	Confirm the member’s information including:
*	Member Name
*	Member ID
*	Provider ID
*	Date of Service
*	Local Office Code
9.	Once you have confirmed the member’s information, click the Eligibility tab.
Verify Eligibility Status
On the Dates of Eligibility panel:
10.	Click the date range to view the member’s eligibility details. 
After verifying the member’s eligibility status, do one of the following:
*	To end the process, click Close.
*	To verify another member’s eligibility, click Perform Another Eligibility Check.

NewMMIS Job Aid: Verify Member Eligibility
MassHealth Provider Online Service Center	1 of 1	Revised: July 26, 2010
		v2.2
Provider Online Service Center - Submit a Referral
MassHealth Provider Online Service Center 	Submit a Referral	1/1