POSC JOB AID
Batch Claims – Download Responses

* This Job Aid describes how to download the responses that you receive 
from MassHealth after submitting batch claims files for processing. 

* After a claim is submitted, regardless of the method of submission, a 
999 is generated and used by providers to determine the status of their 
submitted claims. For this example, you will download a 999 functional 
response.

Access Download Responses

From the MassHealth Provider Online Service Center home panel:

1. Click Manage Claims and Payments. 

2. Click Batch Process Claims.

3. Click Download Responses.

Access the Search Criteria Panel 

From the Download Response Search Criteria panel:

4. Select Provider ID from the drop-down list.

5. Select Transaction Type from the drop-down list, or enter Tracking 
Number.

6. Enter From Date.

7. Enter To Date. 

8. Click Search. 

Access the Search Results Panel

From the Search Results panel:

9. Click the File Name link for the transaction file you wish to view.

Access the File Download Window

From the File Download window:

10. Click Open or Save. 

Save the Transaction File

From the Save As window:

11. Determine where you want to save the file.
12. Click Save.

13. Click Close. 


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