WORRIED about the way your child is acting or frrling? MassHealth offers services for mental, emotional, or substance abuse issues that may help! WESTERN MASSACHUSETTS Where do I start? 1 Choose a service If your child is under 21 and doesn’t have health insurance, call MassHealth Customer Service at 1-800-841-2900. Outpatient Therapy* If this is the first time your child or teen is getting help, then outpatient therapy may be the best place to begin. A counselor will meet with you and your child to • find out your child’s needs and strengths; • make a plan to help your child; and • help your child get other needed services. In-Home Therapy* If your child’s or teen’s behavior is making daily life hard for the family, then In-Home Therapy may be the right servicefor your child and family. Counselors will work with yourwhole family, helping you as a parent to help your child orteen. In-Home Therapy can help your child and family to • resolve conflicts; • learn new ways to do things; • make new routines; • set limits; and • find community resources. Intensive Care Coordination Intensive Care Coordination may be the right service foryou if your child or teen has serious emotional or behavioralneeds or if you need help getting all the adults in yourchild’s life to start working together. A Care Coordinatorwill help you bring together the main adults in your child’slife, so that everyone is working together to help your child. You choose who is on your team, including professionals(therapists, social workers, teachers) and your personalsupports (friends or relatives). You may also ask for a“Family Partner,” a parent trained to help you make surethat your voice is heard. Together, the team will help youand your child reach your goals for your family. Mobile Crisis Intervention* Mobile Crisis Intervention is for when your child or teenis having a crisis and needs help right away. Call yourlocal Mobile Crisis Intervention team. You can call 24 hours a day, 7 days a week. A trained team will come to a home, school, or other places in the community to help your child with the crisis. The team will help you get other servicesfor your child and family. Phone numbers for Mobile CrisisIntervention services are listed in this brochure. * Youths under 21 on MassHealth Family Assistance, who are enrolled in managed care may be able to get this service if it is medically necessary. Youths on MassHealth Standard or CommonHealth can get ANY service that is medically necessary. Youths with a mental or physical disability can apply to get CommonHealth. Contact MassHealth Customer Services for more information. Provider listings are subject to change. For the most current listings, visit: www.mabhaccess.com. You can search for available providers by zip code and service type and see their ability to accept new referrals, though this does not guarantee an appointment or placement. Other Services If your child gets outpatient therapy, In-Home Therapy, or Intensive Care Coordination and needs more help, he or she may also be able to get the following services. In-Home Behavioral Services Sometimes a child will do something over and over that bothers other people or harms the child. If it is very hard to get this child to act differently, a therapist will work with you and others in your child’s life to try new ways to help your child change these behaviors. Therapeutic Mentors Some children and teens want to get along with others, but need help and practice learning to talk or act in new ways. A Therapeutic Mentor will go with your child to the places where the child has the most trouble and teach him or her new skills, such as better ways to talk or act with other children and adults. Family Support and Training (Family Partners) Do you need support? Family Partners help parents and caregivers to help their children reach their treatment goals. They are parents or caregivers of children with special needs – they’ve “been there,” understand what families go through, and can share their experiences. Family Partners are not behavioral health professionals, but work closely with parents to help them get the services their children need. 2 Call the service directly WESTERN MASSACHUSETTS (Note: Lists of providers subject to change.) Outpatient Therapy Clinicians at your child’s MassHealth health plan can help you find a therapist for your child. Boston Medical Center (BMC) HealthNet Plan 1-866-444-5155 | TTY: 1-781-994-7660 or 1-866-727-9441 Fallon Community Health Plan 1-800-341-4848 or 1-888-421-8861 | TTY: 1-877-608-7677 Health New England 1-800-786-9999 | TTY: 1-800-439-2370 Neighborhood Health Plan 1-800-462-5449 | TTY: 1-800-655-1761 Network Health 1-888-257-1985 | TTY: 1-888-391-5535 Primary Care Clinician (PCC) Plan 1-800-841-2900 | TTY: 1-800-497-4648 Massachusetts Behavioral Health Partnership 1-800-495-0086 | TTY: 617-790-4130 or 1-877-509-6981 Not sure which health plan your child has? Call MassHealth Customer Service to find out: 1-800-841-2900, TTY: 1-800-497-4648. Still not sure where to start? •Talk to your child’s doctor, nurse, or counselor. •Call your child’s MassHealth health plan. Trained staff onthe phone can help you find the right service for your child. In-Home Therapy Academic & Behavioral Clinic (ABaC) 1-413-747-0829 Springfield Behavioral Health Network (BHN) 1-413-736-0127 or Holyoke, Springfield 1-413-427-0808 Brien Center for Mental Health and Substance Abuse Services 1-800-252-0227 Great Barrington 1-413-528-9156 North Adams 1-413-664-4541 Pittsfield, Berkshire County 1-413-499-0412 Brightside for Families and Children 1-413-539-2480 Holyoke Carson Center for Human Services 1-888 877-6346 Ware 1-413-967-6241 Westfield 1-413-572-4111 Center for Human Development: 1-844-CHD-HELP (844-243-4357) West Springfield, Easthampton, Greenfield Clinical and Support Options Athol 1-978-249-9490 Greenfield 1-413-774-1000 Northampton 1-413-582-0471 Pittsfield 1-413-236-5656 Springfield 1-413-737-9544 Gandara Center 1-413-846-0445 or Springfield, Holyoke 1-413-846-0446 The Key Program Greenfield, Northampton 1-413-772-6422 Pittsfield, Berkshire County 1-413-443-7218 Springfield 1-413-781-6485 and 1-413-733-3113, Ext 1 MSPCC 1-413-532-9446 Holyoke, Springfield Northeast Center for Youth and Families 1-413-529-7777 Easthampton ServiceNet, Inc. Greenfield, 1-413-775-4740 Northampton 1-413-587-7740 Valley Psychiatric Services 1-413 827 8959 Springfield **For MBHP Members only Intensive Care Coordination Behavioral Health Network (BHN) 1-413-737-0960 Chicopee, Springfield, Ware 1-866-577-8860 Brien Center for Mental Health and Substance Abuse Services Pittsfield 1-413-499-0412 Carson Center for Human Services 1-888 877-6346 Holyoke 1-413-572-4111 Clinical & Support Options Athol, Orange 1-978-249-9490 Greenfield 1-413-774-1000 Northampton 1-413-582-0471 Gandara Center 1-413-846-0445 or Springfield, Holyoke 1-413-846-0446 Learning Center for the Deaf, Walden School Statewide 1-508-875-9529 Videophone 1-774-999-0949 and 1-774-406-3723 Mobile Crisis Intervention The Berkshires 24-hour access number 1-800-252-0227 Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro, Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor Greenfield 24-hour access number 1-800-562-0112 Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutesbury, Sunderland, Turners Falls, Warwick, Wendell, and Whately Northampton 24-hour access number 1-800-562-0112 Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, and Worthington Southern Pioneer Valley 24-hour access number 1-800-437-5922 Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Indian Orchard, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Ware, Westfield, West Springfield, and Wilbraham www.mass.gov/masshealth/cbhi CBHI-W (Rev. 10/14)