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Guide Guide for Viewing and Updating Payroll and Benefit Information for JAWS Users

The following information is designed for JAWS (Screen Reader) users to view and manage their Payroll and Benefit Information in Employee Self-Service.

Table of Contents

Updating your W-2/W-2c Consent and Viewing your W-2/W-2c Forms for JAWS users

All employees will have access within Employee Self-Service that will allow the ability to update their W-2/W-2c preferences. As an employee, you may consent to receive an electronic W-2/W-2c version of your Annual W-2/W-2c Federal tax form. If you consent to receiving an electronic copy, it will replace the paper copy that will be mailed out. The electronic W-2/W-2c form is a legally file-able copy for your Federal Tax filings.

Once you have consented, you may view, save, or print your W-2/W-2c form.

W-2 Important Reminders:

  • Employees who have more than four Box 14 items will receive a notice to expect two W-2 Forms. The second form will contain only additional optional reporting information.
  • For detailed information on how to understand your W-2/W-2c form, please refer to the annual W-2 Brochures, which can be located on the Comptroller’s Website.
  • If you wish to access a readable text version of your W2 Form with your assistive technology, please go to PayInfo. If you wish to print or save your official W2/W2-c Form, proceed to the View the Current year W-2/W-2c and View a Previous year W-2/W-2c instructions below.
  • For PayInfo Log In assistance, please refer to the Payroll and Labor Cost Management page. Press Insert + F7 in order to access the Links List and press the letter P until you hear PayInfo Information and press Enter. You will arrive at the PayInfo Information page, which will provide you with Links that can assist you with logging onto PayInfo. If you have further questions regarding PayInfo access, please contact your Department's PayInfo Administrator.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with W-2/W-2c related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with W-2/W-2c related questions.

W-2 Quick Tips:

  • These instructions are for users with Auto Forms mode turned on
  • For Users who don’t use Auto Forms mode, remember you must press Enter while in an Edit field to enter into Forms mode and you must press the + key on the number pad to exit out of Forms mode.

Submit your W-2/W-2c Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter W until you hear the W-2/W-2c CONSENT link and press ENTER. This displays the W-2/W-2c CONSENT PAGE.

Step 4. Press the letter H to quickly navigate until you hear the W-2/W-2c CONSENT Header and press the DOWN Arrow in order to review all of the information on the page.

Step 5. Continue to press the DOWN Arrow until you hear the Check Box, I consent to receive W-2 and W-2c forms electronically and press the Spacebar to check the check box.

Step 6. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your W-2/W-2c Consent selection.

Step 7. Once you have selected the submit button, a message box will inform you that you will be directed to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 8. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the W-2/W-2c Consent Submit Confirmation Page.

Step 9. Press the letter H to hear the W-2/W-2c Consent header. Press the Down Arrow in order to review the Submit confirmation. Continue to press the Down Arrow to navigate to the OK button and press Enter to confirm your W-2/W-2c Consent submission.

Step 10. Once you have verified your identity, you will return to the W-2/W-2c Consent Page. Press the letter H to hear the W-2/W-2c Consent header. Press the DOWN Arrow until you hear:

• Your Current Status: You currently receive W-2 or W-2c forms electronically.

This confirms that you will receive an electronic W-2/W-2c form.

Step 11. Press Insert + F5 to access the Form field List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your W-2/W-2c Consent.

Withdraw your W-2/W-2c Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter W until you hear the W-2/W-2c CONSENT link and press ENTER. This displays the W-2/W-2c CONSENT PAGE.

Step 4. Press the letter H to quickly navigate until you hear the W-2/W-2c CONSENT Header and press the DOWN Arrow in order to review all of the information on the page.

Step 5. Continue to press the DOWN Arrow until you hear the Check Box, I withdraw my consent to receive W-2 and W-2c forms electronically and press the Spacebar to check the check box.

Step 6. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your W-2/W-2c Consent selection.

Step 7. Once you have selected the submit button, a message box will inform you that you will be directed to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 8. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the W-2/W-2c Consent Submit Confirmation Page.

Step 9. Press the letter H to hear the W-2/W-2c Consent header. Press the Down Arrow in order to review the Submit confirmation. Continue to press the Down Arrow to navigate to the OK button and press Enter to confirm your W-2/W-2c Consent submission.

Step 10. Once you have verified your identity, you will return to the W-2/W-2c Consent Page. Press the letter H to hear the W-2/W-2c Consent header. Press the DOWN Arrow until you hear:

• Your Current Status: You will receive W-2 or W-2c paper forms by mail.

This confirms that you will receive W-2/W-2c form by mail.

Step 11. Press Insert + F5 to access the Form field List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your W-2/W-2c Consent.

View your current and prior year W-2/W-2c:

Please note: If you wish to access a readable text version of your W2 Form with your assistive technology, please select the following PayInfo link: www.mass.gov/payinfo.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter W until you hear the W-2/W-2c FORMS link and press ENTER.

Step 4. Once you have selected the VIEW W-2/W-2c FORMS link, A security message box will inform you that you need to answer a security question on the next screen. Press B to put your focus on the OK button and press ENTER. Your focus will already be in the Response EDIT box. Press tab then Press the letter H to navigate to the header. Use the down Arrow to hear your security question. Continue to use the down arrow until you hear the Response EDIT BOX field. Answer the Security question by typing the answer in the field. Press the Tab key to put focus on the Submit button and press Enter to continue.

Step 5. You will then receive another message box informing you that an accessible version of your W-2/W-2c form is available on the PayInfo website. Press the B to put your focus on the OK button and press enter.

Step 6. When you arrive on the View W-2/W-2c Forms page, your focus will be on the Tax Year combo box. Press Alt + the Down arrow to hear available tax years. Once a tax year is selected press tab twice.

Step 7. Press the letter T to quickly navigate to the Select Year End Form Table and press DOWN Arrow in order to hear the Tax Year Row that is available for review. The areas presented in the Select Year End Form Table for employees with accessible layout mode on are the following:

Tax Form: Will display either W-2 or W-2c.

Issue Date: The date in which the W-2/W-2c is issued.

Year End Form: This column not used.

Printer Version: A link that when selected will display a printable W-2 year end form.

Filing Instructions: The Federal Instructions to an Employee on the backside of a W-2/W-2c form.

Step 7. Press press the letter B until you hear the PRINTABLE W-2 button then press Enter.

Note: Your selected W-2/W-2c form will open in a new internet browser tab, please ensure that your pop-up blocker setting is turned off in order to access the electronic W-2/W-2c Form.

Step 8. On the internet browser window, press the ALT key to access the File Menu. Press the DOWN Arrow, until you hear the Save option or the Print option and press Enter to activate your selection. Press Ctrl+ W to exit out of the internet browser tab once complete.

Step 9. Once you have returned to the View W-2/W-2c Forms page, press Insert + F5 to access the Form Field List and press the letter H until you hear the HOME link and press Enter once you have completed printing or saving your W-2/W-2c Tax Information.

Updating your 1095-C/1095-C Correction Consent and Viewing your 1095-C/1095-C Correction Forms for JAWS users

All employees have access in Employee Self-Service that allows the ability to update their 1095-C forms delivery preferences. You may consent to receive electronic 1095-C as well as 1095-C correction forms. If you consent to receiving electronic copies, these will replace the paper copy delivery. The electronic 1095-C and 1095-C Correction forms are legal copies that you can retain for your Federal Tax records.

Once you have consented, you may view, save, or print your 1095-C and 1095-C Correction form, as needed.

1095-C Important Reminders:

  • At this time this form is not able to be read by screen readers.
  • Employees who were determined to be full-time employee of the Commonwealth under the Affordable Care Act (ACA) rules will be reported on the form 1095-C for the calendar year.
  • Employees of Agencies that utilize the MassHR Employee Service Center (ESC) should contact the ESC with 1095-C/1095-C Correction form related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the ESC should contact their Agency Human Resources or Payroll Department with 1095-C/1095-C Correction form related questions.

Submit your 1095-C/1095-C Correction Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter B until you hear the BENEFIT DETAILS link and press ENTER. This displays the BENEFIT DETAILS page.

Step 3. Press Insert + F7 to access the Links List and press the letter F until you hear the FORM 1095-C CONSENT link and press ENTER. This displays the FORM 1095-C CONSENT PAGE.

Step 4. Press the letter H to quickly navigate until you hear the 1095-C Consent Header and press the DOWN Arrow in order to review all of the information on the page.

Step 5. Continue to press the DOWN Arrow until you hear the Check Box, I consent to receive Form 1095-C electronically and press the Spacebar to check the check box.

Step 6. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your 1095-C/1095-C Correction Consent selection.

Step 7. Once you have selected the submit button, you will be taken to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 8. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the 1095-C/1095-C Correction Consent Submit Confirmation Page. Your focus will be on the OK button. Press ENTER to confirm your 1095-C/1095-C Correction Consent selection.

Step 9. Once you have confirmed your submission, you will return to the 1095-C/1095-C Correction Consent Page. Press the letter H to hear the 1095-C/1095-C Correction Consent header. Press the DOWN Arrow until you hear:

You will now receive Form 1095-C statements electronically

You have consented to receive an electronic Form 1095-C. If you prefer to receive a paper Form 1095-C, you must submit a Withdrawal of Consent Form. After you submit the Withdrawal of Consent Form, it is valid until you submit a new Consent Form. If you have any questions, please contact your Benefits Administrator.

Step 10. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your 1095-C/1095-C Correction Consent

Withdraw your 1095-C/1095-C Correction Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter B until you hear the BENEFIT DETAILS link and press ENTER. This displays the BENEFIT DETAILS page.

Step 3. Press Insert + F7 to access the Links List and press the letter F until you hear the FORM 1095-C CONSENT link and press ENTER. This displays the FORM 1095-C CONSENT PAGE.

Step 4. Press the letter H to quickly navigate until you hear the 1095-C Consent Header and press the DOWN Arrow in order to review all of the information on the page.

Step 5. Continue to press the DOWN Arrow until you hear the Check Box, I withdraw my consent to receive Form 1095-C electronically and press the Spacebar to check the check box.

Step 6. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your 1095-C/1095-C Correction Consent selection.

Step 7. Once you have selected the submit button, you will be taken to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 8. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the 1095-C/1095-C Correction Consent Submit Confirmation Page. Your focus will be on the OK button. Press ENTER to confirm your 1095-C/1095-C Correction Consent selection.

Step 9. Once you have confirmed your submission, you will return to the 1095-C/1095-C Correction Consent Page. Press the letter H to hear the 1095-C/1095-C Correction Consent header. Press the DOWN Arrow until you hear:

You will now receive Form 1095-C paper statements by mail

You have consented to receive an electronic Form 1095-C. If you prefer to receive a paper Form 1095-C, you must submit a Withdrawal of Consent Form. After you submit the Withdrawal of Consent Form, it is valid until you submit a new Consent Form. If you have any questions, please contact your Benefits Administrator.

Step 10. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your 1095-C/1095-C Correction Consent

View your online 1095-C/1095-C Correction:

Important: You will be able to view the available Form 1095-C present in a table. The Instructions and the Form for a given years are not accessible at this time.  But you have the option of printing them with the Ctl-P commands within the PDF form.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter B until you hear the BENEFIT DETAILS link and press ENTER. This displays the BENEFIT DETAILS page.

Step 3. Press Insert + F7 to access the Links List and press the letter V until you hear the VIEW FORM 1095-C link and press ENTER. This displays the VIEW FORM 1095-C PAGE.

Step 4. Press the letter H to quickly navigate until you hear the View 1095-C/1095-C Correction Forms Header and press the DOWN Arrow in order review all of the information below the Header.

Step 5. Press the letter T to quickly navigate to the Select Year End Form Table and press DOWN Arrow in order to hear the Tax Year Row that is available for review. The areas presented in the Select Year End Form Table are the following:

Issue Date/Sequence: The date in which the 1095-c was issued. The Sequence Number is zero for original records and increments by one for each correction.

Year: The tax year in which the 1095-C/1095-C Correction form is completed for, presented in a four-digit year format.

Employer: Will display COM for the Commonwealth of Massachusetts.

IRS Instructions: The Federal Instructions to an Employee on the back side of a 1095-C/1095-C Correction form.

Tax Form: The link that will open the 1095-C/1095-C Correction form.

Step 6. Locate the row with the correct Tax year and select the 1095-c Original link to open your selected 1095-C/1095-C Correction Form.

Note: Your selected 1095-C/1095-C Correction form will open in a new internet browser tab, please ensure that your pop-up blocker setting is turned off in order to access the electronic 1095-C/1095-C Correction Form.

Important: At this time this form is not able to be read by screen readers.

Step 7. On the internet browser window, press the ALT key to access the File Menu. Press the DOWN Arrow, until you hear the Save option or the Print option and press Enter to activate your selection. Press CTRL + W to exit out of the internet browser tab once complete.

Step 8. Once you have returned to the Self Service page, press Insert + F5 to access the Form Field List and press the letter H until you hear the HOME button and press Enter once you have completed printing or saving your 1095-C/1095-C Correction Form.

Updating W-4 Tax Information Job Aid for JAWS Users

Employees will have access within Employee Self-Service that will allow the ability to view and/or update their Form W-4 Tax Information.

You must complete Form W-4 so the Payroll Department can calculate the correct amount of tax to withhold from your pay. Federal income tax is withheld from your wages based on marital status and the number of allowances claimed on this form. You may also specify that an additional dollar amount be withheld. You can file a new Form W-4 anytime your tax situation changes and you choose to have more, or less, tax withheld.

Whether you are entitled to claim a certain number of allowances or exemption from withholding is subject to review by the IRS. Your employer may be required to send a copy of this form to the IRS.

W-4 Important Reminders:

  • For detailed information on how to complete your W-4, please refer to the IRS W-4 page: http://www.irs.gov/file_source/pub/irs-pdf/fw4.pdf
  • Your online W-4 submission updates your Federal Tax Data only. If you need to update your State Withholdings, you must submit a written request.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with W-4 related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use Employee Service Center should contact their Agency Human Resources or Payroll Department with W-4 related questions.

W-4 Quick Tips:

  • These instructions are for users with Auto Forms mode turned on
  • For Users who don’t use Auto Forms mode, remember you must press Enter while in an Edit field to enter into Forms mode and you must press the + key on the number pad to exit out of Forms mode.

W-4 Tax Information:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter W until you hear the W-4 TAX INFORMATION link and press ENTER.

Step 4. You will arrive at the W-4 Withholding Certificate Page. Once within W-4 Withholding Certificate page, you are presented with existing W-4 Tax Information. Press the letter H to quickly navigate until you hear the W-4 Withholding Certificate Header and press the DOWN Arrow in order review all of the information on the page

Step 5. Press the DOWN Arrow in order to hear the question Does your name match the name on your social security card? Note: If not, you must call 1-800-772-1213 for a new card.

Step 6. Press the DOWN Arrow to review and verify your Address for your W-4 Tax Information.

Note: If you need to you update either your Address, please refer to the Job Aid on the MassHR Employee Service Center Website: Employee Self-Service: Guide for Viewing and Updating personal information for JAWS Users, for further information.

Step 7. Press the DOWN Arrow until you hear Filing Status. You will have the following three options, Single or Married Filing Separately, Married Filing Jointly (or qualified widow(er)), and Head of Household. Press UP and DOWN Arrow Keys in order to select a filing status then press the Spacebar to check or uncheck the selection.

Step 8. Complete the following sections only if they apply to you.

Step 9. Press the DOWN Arrow in order to put focus in the Check box Multiple Jobs or Spouse Works. Press the Spacebar to check or uncheck the Check box. Note: Complete this step only if you hold more than one job at a time, or are married filing jointly and your spouse also works.

Step 10. Press the DOWN Arrow to the Claim Dependents section. If you qualify tab through to enter the information in the Type in text fields. When complete press the Tab key to get out of the Type in text fields.

Step 11. You will arrive at the Other adjustments section. If you qualify tab through to enter the information in the Type in text fields. When complete press the Tab key to get out of the Type in text fields.

Step 12. You will arrive in the I claim exemption from withholding for the year EDIT Box. Press the Delete button in order to delete the information present and update the Tax Year you are claiming exemption. Press tab to get out of the Type in text field.

Step 13. You will arrive at the Check this box if you meet both conditions to claim exemption from tax withholding checkbox. Press the UP Arrow three times in order to hear Exemption conditions.

  • In order to claim an exemption from Federal Withholding, as an employee, you must meet BOTH conditions list below:
    1. Last year I had a right to a refund of ALL Federal income tax withheld because I had NO tax liability; AND
    2. This year I expect a refund of ALL Federal income tax withheld because I expect to have NO tax liability.

Step 14. If you satisfy both conditions, Press the DOWN Arrow in order to put focus in the Check box Check this box if you meet both conditions to claim exemption from tax withholding. Press the Spacebar to check or uncheck the Check box.

Important: If you claim exemption, you will have NO Federal Wages showing in Box 1 Wages, tips, and other compensation of the W2. In addition, employees who claim Exempt must resubmit their Exempt Status by February 15 every year.

Please be sure to verify the information you have entered is accurate.

Step 15. Press the DOWN Arrow in order to hear the statement “Under penalties of perjury, I declare that I have examined this certificate and to the best of my knowledge and belief, it is true, correct, and complete.” Press the DOWN Arrow in order to put focus on the SUBMIT button and press ENTER in order to certify your W-4 selection.

Step 16. Once you have selected the submit button, you will be directed to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 17. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the W-4 Tax Information Submit Confirmation Page.

Step 18. Press the letter B to quickly navigate to the OK button and press Enter to confirm your W-4 submission.

Step 19. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter in once you have completed your W-4 Tax Information.

Updating Direct Deposit Job Aid for JAWS Users

All employees will have access within Employee Self-Service that will allow the ability to view, add, update, and/or delete direct deposit information.

Direct Deposit Important Reminders:

  • Do not use a bank deposit slip to add/edit your direct deposit information. Your routing and account numbers are not on your Debit/ ATM card. Obtain the information from a Personal Check, if available. The Routing Number is the first set of 9 digits at the bottom of your check. Your Account Number is listed directly to the right after the Routing Number. Do not include the check number, which is to the right of the account number. If you still require assistance, contact your financial institution for help in determining your banking information.
  • Direct Deposit account changes made the Wednesday before Pay Day through the following Wednesday before 6PM, will take effect in your next pay advice. Changes on other days may result in a paper check.
  • There is a two step authentication to view/change/update your direct deposit. This will send a code to your mobile device and the user will have to enter the code to view the direct deposit page.
  • After any phone number update you will need to wait 24 hours to access the direct deposit page.
  • You are responsible for the accuracy of your data; please review carefully before saving page.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with direct deposit related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use Employee Service Center should contact their Agency Human Resources or Payroll Department with direct deposit related questions.

Add Direct Deposit:

Note: If you are enrolling into direct deposit for the first time, the first account you create must have a "Deposit Type" of "Balance". You can then create additional accounts as necessary. The "Balance" account will receive 100% of your net pay funds if no other accounts are created.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 5. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts if any.

Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.

Step 6. Press the letter B to quickly navigate until you hear the ADD ACCOUNT Button and press ENTER. You will arrive on the Edit account page.

Step 7. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter N until you hear Nickname edit required and press Enter. Your focus will be in the Nickname field. Enter a Nickname for your account, ie. Savings.

Step 8. Press the TAB Key to put focus in the Routing Number EDIT Box. Enter the Routing Number of your banking institution.

Note: If you are unable to define the routing number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.

Step 9. Press the TAB Key to put focus in the Account Number EDIT Box. Enter the Account Number of your banking institution. Press the TAB key again to retype your account number.

Note: If you are unable to define the account number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.

Step 10. Press the TAB Key to put focus in the Account Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Account Type of Checking or Savings and press TAB.

Step 11. Your focus is now in the Deposit Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Deposit Type. Your Deposit Types are the following:

  • Amount: A flat dollar amount; i.e. $10
  • Balance: The final net pay you are to receive, after all taxes, deductions, and other deposits have occurred. If this is your first direct deposit account, always enter in the Balance Direct Deposit account type first.
  • Percent: A percentage; i.e. 25%

Once you have selected your Deposit Type, press TAB.

Step 12. Press the Tab key to place your focus in the Amount or Percent EDIT Box. Enter the dollar or percentage you wish to have allocated, if your Deposit Type is listed as Amount or Percentage.

Please be sure to verify the information you have entered is accurate.

Step 13. To save your Direct Deposit Account, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.

Step 14. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.

Step 15. When you are done adding your account, Press B and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.

Review a Direct Deposit Account:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 5. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts. You will have the option to review any existing Direct Deposit Accounts that are present.

Step 6. Press T to go to the table of accounts. Press the Down Arrow in order to review the Order, Nickname, Payment Method, Routing Number, Account Number, Account Type, Deposit Type, and the Amount or Percent selected.

Step 7. When you are done reviewing your accounts, Press B and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.

Edit Direct Deposit:

You have the ability to edit an existing direct deposit account.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 5. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts and you have the option to EDIT any existing Direct Deposit Accounts that are present.

Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.

Step 6. Press Insert + F7 to pull up the Links List, Use the Up and/or down arrows until you hear the Nickname of the account you wish to update and press ENTER. You will arrive on the Edit Account page.

Step 7. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter N until you hear Nickname edit required and press Enter. Your focus will be in the Nickname field. Enter a Nickname for your account, ie. Savings.

Step 8. Press the TAB Key to put focus in the Routing Number EDIT Box. Enter the Routing Number of your banking institution.

Note: If you are unable to define the routing number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.

Step 9. Press the TAB Key to put focus in the Account Number EDIT Box. Enter the Account Number of your banking institution. Press the TAB key again to retype your account number.

Note: If you are unable to define the account number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.

Step 10. Press the TAB Key to put focus in the Account Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Account Type of Checking or Savings and press TAB.

Step 11. Your focus is now in the Deposit Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Deposit Type. Your Deposit Types are the following:

  • Amount: A flat dollar amount; i.e. $10
  • Balance: The final net pay you are to receive, after all taxes, deductions, and other deposits have occurred. If this is your first direct deposit account, always enter in the Balance Direct Deposit account type first.
  • Percent: A percentage; i.e. 25%

Once you have selected your Deposit Type, press TAB.

Step 12. Press the Tab key to place your focus in the Amount or Percent EDIT Box. Enter the dollar or percentage you wish to have allocated, if your Deposit Type is listed as Amount or Percentage.

Please be sure to verify the information you have entered is accurate.

Step 13. To save your Direct Deposit Account, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.

Step 14. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.

Step 15. When you are done editing your account, Press the B key and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.

Reorder Direct Deposit Accounts

Note: You will only have this option if you have three or more accounts.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 5. You will arrive at the Direct Deposit Page. Press the letter B until you hear the REORDER button and press ENTER. You will arrive at the Reorder Accounts Page.

Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.

Step 6. Press the TAB key to navigate to the New order fields. Adjust as necessary. Press the letter B until you hear the SAVE button and press Enter. You will arrive at the Direct Deposit Confirmation page.

Step 7: Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction

Step 8. When you are done reordering your accounts, Press the B key and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.

Delete Direct Deposit:

You have the ability to delete an existing direct deposit account. Important: Employees will be unable to delete a direct deposit account that is marked as a Balance account.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 5. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts and you have the option to EDIT any existing Direct Deposit Accounts that are present.

Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.

Step 6. Press Insert + F7 to pull up the Links List, Use the Up and/or down arrows until you hear the Nickname of the account you wish to update and press ENTER. You will arrive on the Edit Account page.

Step 7. Press the letter B to quickly navigate until you hear the REMOVE button and press ENTER. You will arrive on the remove confirmation page.

Step 8. Press the letter B to quickly navigate until you hear the YES button in order to confirm the delete request and press ENTER. If you select YES, You will arrive at the Direct Deposit Save confirmation Page. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction. You will return to the Direct Deposit page with the account being deleted.

Step 9. Press the letter B again to quickly navigate until you hear the NO  button to cancel the delete request and press ENTER. If you select NO, you will return to the Edit Account page. Press the letter B until you hear the CANCEL button and press Enter. You will arrive at the Direct Deposit page with the account not being deleted.

Step 10. When you are done deleting your account, Press the B key and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.

View Paycheck Job Aid for JAWS Users

Employees can review current and historical paychecks within Employee Self-Service as a Webpage.

Important Reminders:

  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with paycheck related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with paycheck related questions.

View Paycheck Quick Tip:

To learn more about JAWS Table Navigation, press Insert + F1 while in the Table.

When navigating a Links List, you may press the HOME key to go to the top of the list, then use the link’s first letter to move to a particular link and press ENTER.

View Paycheck:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.

Step 3. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYCHECKS link and press ENTER. A message box will open saying "The default view displays Paychecks based on pre-applied filters. Modify the filters to view a different set of paychecks". Press B to get to the Ok button and press Enter.

Step 4. You will arrive at the VIEW PAYCHECK page, where you will be allowed to review your available paychecks that are presented in a Table.

Step 5. The View Paycheck Table will allow you to review available paychecks. You can use the quick key T to place the focus on the View Paycheck Table. Use the Up Arrow and Down Arrow to go through the View Paycheck Table. The columns available for review in the table are the following:

Check Date/Net Pay column: The check date is the date in which the payment is completed, presented in Month, Date, Year format. Net pay is The take home pay received after all taxes and deductions have occurred.

Company column: Will display the Commonwealth of Massachusetts.

Pay Begin Date/Pay End Date column: The date in which the two-week pay period began and when the two-week pay period ended, in a Month, Date, Year format.

Paycheck Number column: The number provided on all paychecks. This contains the link to view your paycheck..

Step 6. Select the Paycheck Number link for the Paycheck you wish to view. To navigate the View Paycheck Page, use the quick key H to navigate to a specific Header. The headings are provided below.

Note: If you are an employee with multiple record numbers, you will have multiple Paychecks available, one for each record number that you are paid under. You will be able to identify the applicable job record number by the Job Title listed within your paycheck.

Name Heading: Below the View Paycheck header contains Company, Address, the net pay received, the pay-period begin and end date for which you are paid, as well as the date your pay is issued. Press the down arrow to review the data in this section.

General Heading: Contains your name, business unit, employee ID, pay group, address, department, location of employment, job title, and pay-rate. Press the down arrow to review the data in this section.

Tax Data Heading: Identifies your Federal and State tax information as reported on your W-4 and M-4 forms. Press the down arrow to review the data in this section.

The following Heading sections are in table format. Use the quick key T to cycle through the Table in these sections.

Paycheck Summary Heading: Below the Paycheck Summary header is the Paycheck Summary Table. Your current paycheck summary totals are in this section. The table contains current and Year to Date (YTD) gross earnings, Federal (Fed) taxable gross, total taxes, total deductions, and net pay.

Earnings Heading: Below the Earnings header is the Earnings Table. The table details earnings paid in the current period and all earnings paid Year to Date.

Taxes Heading: Below the Taxes header is the Taxes Table. The table contains details of taxes paid in the current period and all taxes paid Year to Date.

Before-Tax Deductions Heading: Below the Before-Tax Deduction header is the Before-Tax Deductions Table. The table contains details of before-tax deductions paid in the current period and all before-tax deductions paid Year to Date.

After Tax Deductions Heading: Below the After-Tax Deduction header is the After-Tax Deductions Table. The table contains details of after-tax deductions paid in the current period and all after-tax deductions paid Year to Date.

Employer Paid Benefits Heading: Below the Employer Paid Benefits header is the Employer Paid Benefits Table. The table contains details of Commonwealth paid deductions in the current period and all Commonwealth paid deductions Year to Date, like transit pass fees.

Net Pay Distribution Heading: Below the Net Pay Distribution header is the Net Pay Distribution Table. The table contains your direct deposit distribution. Note: Only the last four of your bank account numbers are presented here.

Step 7. After you are done reviewing your paycheck Press B to access the Close button then Enter to go back the Paycheck selection page.

Step 8. By default you will have the last seven paychecks available. To view more paychecks press B until you hear the filter button then press enter. You will arrive at the Filter page. Enter the From and To dates on the filter page then press Tab to get to the Done button and press Enter. You will now have your filtered table of Paychecks, repeat steps 4 and 5 to review the available paychecks.

Review Your Leave Balances

Important Reminders:

  • You have the ability to log in to Employee Self-Service to view a copy of your timesheet in order to verify your leave balances.
  • You are not able to edit the leave balances.
  • Leave balances will display in real time. If leave time is present for the current week, the balances will reflect those hours used. The leave balances will display the up-to-date remaining time available for use.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with leave balance related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with leave balance related questions.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter T until you hear the TIMESHEET link and press ENTER. You will arrive on your Timesheet Page.

Step 3. Press Insert + F5 to pull up the Forms List Dialogue box and press the letter L until you hear the LEAVE/COMPENSATORY TIME TAB link and press ENTER.

Step 4. Navigate to the LEAVE AND COMPENSATORY TIME BALANCES TABLE by pressing the quick key T. The BALANCES TABLE will contain your leave balances of Comp time (if applicable), Personal, Sick, and Vacation leave balances. Press the Up Arrow and Down Arrow through the table to review your balances. Please note: You will only have access to review your leave balances for the current week.

Step 6. After you have reviewed your BALANCES, please press Insert + F5 to access the Form Field List and press the letter H until you hear the HOME button to return to the Employee Self-Service homepage and press ENTER.

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