All employees will have access within Employee Self-Service that will allow the ability to view, add, update, and/or delete direct deposit information.
Direct Deposit Important Reminders:
- Do not use a bank deposit slip to add/edit your direct deposit information. Your routing and account numbers are not on your Debit/ ATM card. Obtain the information from a Personal Check, if available. The Routing Number is the first set of 9 digits at the bottom of your check. Your Account Number is listed directly to the right after the Routing Number. Do not include the check number, which is to the right of the account number. If you still require assistance, contact your financial institution for help in determining your banking information.
- Direct Deposit account changes made the Wednesday before Pay Day through the following Wednesday before 6PM, will take effect in your next pay advice. Changes on other days may result in a paper check.
- There is a two step authentication to view/change/update your direct deposit. This will send a code to your mobile device and the user will have to enter the code to view the direct deposit page.
- After any phone number update you will need to wait 24 hours to access the direct deposit page.
- You are responsible for the accuracy of your data; please review carefully before saving page.
- Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with direct deposit related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
- Employees of Agencies that do not use Employee Service Center should contact their Agency Human Resources or Payroll Department with direct deposit related questions.
Add Direct Deposit:
Note: If you are enrolling into direct deposit for the first time, the first account you create must have a "Deposit Type" of "Balance". You can then create additional accounts as necessary. The "Balance" account will receive 100% of your net pay funds if no other accounts are created.
Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.
Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.
Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.
Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.
Step 5. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts if any.
Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.
Step 6. Press the letter B to quickly navigate until you hear the ADD ACCOUNT Button and press ENTER. You will arrive on the Edit account page.
Step 7. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter N until you hear Nickname edit required and press Enter. Your focus will be in the Nickname field. Enter a Nickname for your account, ie. Savings.
Step 8. Press the TAB Key to put focus in the Routing Number EDIT Box. Enter the Routing Number of your banking institution.
Note: If you are unable to define the routing number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.
Step 9. Press the TAB Key to put focus in the Account Number EDIT Box. Enter the Account Number of your banking institution. Press the TAB key again to retype your account number.
Note: If you are unable to define the account number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.
Step 10. Press the TAB Key to put focus in the Account Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Account Type of Checking or Savings and press TAB.
Step 11. Your focus is now in the Deposit Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Deposit Type. Your Deposit Types are the following:
- Amount: A flat dollar amount; i.e. $10
- Balance: The final net pay you are to receive, after all taxes, deductions, and other deposits have occurred. If this is your first direct deposit account, always enter in the Balance Direct Deposit account type first.
- Percent: A percentage; i.e. 25%
Once you have selected your Deposit Type, press TAB.
Step 12. Press the Tab key to place your focus in the Amount or Percent EDIT Box. Enter the dollar or percentage you wish to have allocated, if your Deposit Type is listed as Amount or Percentage.
Please be sure to verify the information you have entered is accurate.
Step 13. To save your Direct Deposit Account, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.
Step 14. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.
Step 15. When you are done adding your account, Press B and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.
Review a Direct Deposit Account:
Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.
Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.
Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.
Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.
Step 5. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts. You will have the option to review any existing Direct Deposit Accounts that are present.
Step 6. Press T to go to the table of accounts. Press the Down Arrow in order to review the Order, Nickname, Payment Method, Routing Number, Account Number, Account Type, Deposit Type, and the Amount or Percent selected.
Step 7. When you are done reviewing your accounts, Press B and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.
Edit Direct Deposit:
You have the ability to edit an existing direct deposit account.
Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.
Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.
Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.
Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.
Step 5. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts and you have the option to EDIT any existing Direct Deposit Accounts that are present.
Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.
Step 6. Press Insert + F7 to pull up the Links List, Use the Up and/or down arrows until you hear the Nickname of the account you wish to update and press ENTER. You will arrive on the Edit Account page.
Step 7. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter N until you hear Nickname edit required and press Enter. Your focus will be in the Nickname field. Enter a Nickname for your account, ie. Savings.
Step 8. Press the TAB Key to put focus in the Routing Number EDIT Box. Enter the Routing Number of your banking institution.
Note: If you are unable to define the routing number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.
Step 9. Press the TAB Key to put focus in the Account Number EDIT Box. Enter the Account Number of your banking institution. Press the TAB key again to retype your account number.
Note: If you are unable to define the account number, use Insert + F5 to pull up the Form Field List and press the letter V until you hear View Check Example button and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the Close button and press Enter. You will return to the Add Direct Deposit Page.
Step 10. Press the TAB Key to put focus in the Account Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Account Type of Checking or Savings and press TAB.
Step 11. Your focus is now in the Deposit Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Deposit Type. Your Deposit Types are the following:
- Amount: A flat dollar amount; i.e. $10
- Balance: The final net pay you are to receive, after all taxes, deductions, and other deposits have occurred. If this is your first direct deposit account, always enter in the Balance Direct Deposit account type first.
- Percent: A percentage; i.e. 25%
Once you have selected your Deposit Type, press TAB.
Step 12. Press the Tab key to place your focus in the Amount or Percent EDIT Box. Enter the dollar or percentage you wish to have allocated, if your Deposit Type is listed as Amount or Percentage.
Please be sure to verify the information you have entered is accurate.
Step 13. To save your Direct Deposit Account, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.
Step 14. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.
Step 15. When you are done editing your account, Press the B key and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.
Reorder Direct Deposit Accounts
Note: You will only have this option if you have three or more accounts.
Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.
Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.
Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.
Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.
Step 5. You will arrive at the Direct Deposit Page. Press the letter B until you hear the REORDER button and press ENTER. You will arrive at the Reorder Accounts Page.
Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.
Step 6. Press the TAB key to navigate to the New order fields. Adjust as necessary. Press the letter B until you hear the SAVE button and press Enter. You will arrive at the Direct Deposit Confirmation page.
Step 7: Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction
Step 8. When you are done reordering your accounts, Press the B key and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.
Delete Direct Deposit:
You have the ability to delete an existing direct deposit account. Important: Employees will be unable to delete a direct deposit account that is marked as a Balance account.
Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.
Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PAYROLL link and press ENTER. This displays the PAYROLL PAGE.
Step 3. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Press the H key to go up to the page header and use the down arrows to review the information. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.
Step 4. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Tab out of the field then use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.
Step 5. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts and you have the option to EDIT any existing Direct Deposit Accounts that are present.
Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at the Direct Deposit timing page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press the letter B until you hear the Close button and press Enter. You will return to the Direct Deposit Page.
Step 6. Press Insert + F7 to pull up the Links List, Use the Up and/or down arrows until you hear the Nickname of the account you wish to update and press ENTER. You will arrive on the Edit Account page.
Step 7. Press the letter B to quickly navigate until you hear the REMOVE button and press ENTER. You will arrive on the remove confirmation page.
Step 8. Press the letter B to quickly navigate until you hear the YES button in order to confirm the delete request and press ENTER. If you select YES, You will arrive at the Direct Deposit Save confirmation Page. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction. You will return to the Direct Deposit page with the account being deleted.
Step 9. Press the letter B again to quickly navigate until you hear the NO button to cancel the delete request and press ENTER. If you select NO, you will return to the Edit Account page. Press the letter B until you hear the CANCEL button and press Enter. You will arrive at the Direct Deposit page with the account not being deleted.
Step 10. When you are done deleting your account, Press the B key and select Go back to the Payroll page or the Home button to go back to the home page or the Actions button to sign out.