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Guide Guide for Viewing and Updating Payroll and Compensation Information for JAWS Users

The following information is designed for JAWS (Screen Reader) users to view and manage their Payroll and Compensation Information in Employee Self-Service.

Table of Contents

All employees will have access within Employee Self-Service that will allow the ability to update their W-2/W-2c preferences. As an employee, you may consent to receive an electronic W-2/W-2c version of your Annual W-2/W-2c Federal tax form. If you consent to receiving an electronic copy, it will replace the paper copy that will be mailed out. The electronic W-2/W-2c form is a legally file-able copy for your Federal Tax filings.

Once you have consented, you may view, save, or print your W-2/W-2c form.

Important Reminders:

  • Employees who have more than four Box 14 items will receive a notice to expect two W-2 Forms. The second form will contain only additional optional reporting information.
  • For detailed information on how to understand your W-2/W-2c form, please refer to the annual W-2 Brochures, which can be located on the Comptroller’s Website at: http://www.mass.gov/osc/business-functions/payroll-lcm/tax-information.html
  • If you wish to access a readable text version of your W2 Form with your assistive technology, please select the following PayInfo link: www.mass.gov/payinfo . If you wish to print or save your official W2/W2-c Form, proceed to the View the Current year W-2/W-2c and View a Previous year W-2/W-2c instructions below.
  • For PayInfo Log In assistance, please refer to the following website: www.mass.gov/osc/business-functions/payroll-lcm/. You will arrive at the Payroll and Labor Cost Management page. Press Insert + F7 in order to access the Links List and press the letter P until you hear PayInfo Information and press Enter. You will arrive at the PayInfo Information page, which will provide you with Links that can assist you with logging onto PayInfo. If you have further questions regarding PayInfo access, please contact your Department's PayInfo Administrator.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with W-2/W-2c related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with W-2/W-2c related questions.

Quick Tips:

  • These instructions are for users with Auto Forms mode turned on
  • For Users who don’t use Auto Forms mode, remember you must press Enter while in an Edit field to enter into Forms mode and you must press the + key on the number pad to exit out of Forms mode.

Submit your W-2/W-2c Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter M to get to the Main Menu then press Enter. Tab to bypass the search menu until you get to the Self Service menu. Using the navigational arrows from the Self Service menu, go to the Payroll and Compensation menu then to W-2/W-2c Consent and press Enter.

Step 3. You will arrive at the W-2/W-2c CONSENT Page. Press the letter H to quickly navigate until you hear the W-2/W-2c CONSENT Header and press the DOWN Arrow in order to review all of the information on the page.

Step 4. Continue to press the DOWN Arrow until you hear the Check Box, Check here to indicate you have read and consent to receive electronic W-2 and W-2c forms and press the Spacebar to check the check box.

Step 5. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your W-2/W-2c Consent selection.

Step 6. Once you have selected the submit button, a message box will inform you that you will be directed to the Verify Identity page and explain how to navigate. Press the Spacebar to activate the OK button in order to continue verification of your identity. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 7. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the W-2/W-2c Consent Submit Confirmation Page.

Step 8. Press the letter H to hear the W-2/W-2c Consent header. Press the Down Arrow in order to review the Submit confirmation. Continue to press the Down Arrow to navigate to the OK button and press Enter to confirm your W-2/W-2c Consent submission.

Step 9. Once you have verified your identity, you will return to the W-2/W-2c Consent Page. Press the letter H to hear the W-2/W-2c Consent header. Press the DOWN Arrow until you hear:

• Your Current Status: Consent received.

This confirms that you will receive an electronic W-2/W-2c form.

Step 10. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your W-2/W-2c Consent

Withdraw your W-2/W-2c Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter M to get to the Main Menu then press Enter. Tab to bypass the search menu until you get to the Self Service menu. Using the navigational arrows from the Self Service menu, go to the Payroll and Compensation menu then to W-2/W-2c Consent and press Enter.

Step 5. You will arrive at the W-2/W-2c CONSENT Page. Press the letter H to quickly navigate until you hear the W-2/W-2c CONSENT Header and press the DOWN Arrow in order to review all of the information on the page.

Step 6. Continue to press the DOWN Arrow until you hear the Check Box Check here to withdraw your consent to receive electronic W-2 and W-2c forms and press the Spacebar to check the check box.

Step 7. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your W-2/W-2c Consent selection.

Step 8. Once you have selected the submit button, a message box will inform you that you will be directed to the Verify Identity page and explain how to navigate. Press the Spacebar to activate the OK button in order to continue verification of your identity. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 9. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the W-2/W-2c Consent Submit Confirmation Page.

Step 10. Press the letter H to hear the W-2/W-2c Consent header. Press the Down Arrow in order to review the Submit confirmation. Continue to press the Down Arrow to navigate to the OK button and press Enter to confirm your W-2/W-2c Consent submission.

Step 11. Once you have verified your identity, you will return to the W-2/W-2c Consent Page. Press the letter H to hear the W-2/W-2c Consent header. Press the DOWN Arrow until you hear:

  • Your Current Status: Consent Withdrawn.

This confirms that you will not receive an electronic W-2/W-2c form.

Step 12. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your W-2/W-2c Consent

View the Current year W-2/W-2c:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter V until you hear the VIEW W-2/W-2c FORMS link and press ENTER.

Step 3. Once you have selected the VIEW W-2/W-2c FORMS link, A security message box will inform you that you need to answer a security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue. Your focus will already be in the Response EDIT box. Press the Up Arrow twice in order to hear your security question. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter R until you hear the Response EDIT BOX field and press Enter. Answer the Security question by typing the answer in the field. Press the Tab key to put focus on the Submit button and press Enter to continue.

Step 4. Another message box will then inform you that you will be directed to the VIEW W-2/W-2c FORMS page and explain how to navigate to review your accessible and non- accessible W2/W2-c form. Please review the message carefully. Press the Spacebar to activate the OK button in order to continue. You will arrive at the VIEW W-2/W-2c FORMS Page, where you will be allowed to review your available W-2/W-2c forms which are presented within the Select Year End Form Table.

Step 5. Press the letter H to quickly navigate until you hear the View W-2/W-2c Forms Header and press the DOWN Arrow in order review all of the information below the Header. The information below the Header will inform you how to review your accessible W2/W2-c form through the PayInfo website and the non- accessible W2/W2-c form within the Select Year End Table.

Step 6. Press the letter T to quickly navigate to the Select Year End Form Table and press DOWN Arrow in order to hear the Tax Year Row that is available for review. The areas presented in the Select Year End Form Table are the following:

Tax Year: The tax year in which the W-2/W-2c form is completed for, presented in a four-digit year format.

W-2 Reporting Company: Will display COM for the Commonwealth of Massachusetts.

Tax Form ID: Will display either W-2 or W-2c.

Issue Date: The date in which the W-2/W-2c is issued.

Year End Form: A Link that when selected, will display the W-2/W-2c form.

Filing Instructions: The Federal Instructions to an Employee on the backside of a W-2/W-2c form.

Step 7. Press Insert + F7 to access the Links List and press the letter Y until you hear the YEAR END FORM link with the applicable Tax Year that you wish to review and press ENTER. For example, you will hear Year End Form W-2 2012, if you have a 2012 W2 available for review.

Note: Your selected W-2/W-2c form will open in a new internet browser window, please ensure that your pop-up blocker setting is turned off in order to access the electronic W-2/W-2c Form.

Step 8. On the internet browser window, press the ALT key to access the File Menu. Press the DOWN Arrow, until you hear the Save option or the Print option and press Enter to activate your selection. Press ALT + F4 to exit out of the internet browser window once complete.

Step 9. Once you have returned to the Self Service page, press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter once you have completed printing or saving your W-2/W-2c Tax Information.

View a Previous year W-2/W-2c:

Please note: Employee Self-Service currently contains the previous year’s 2012 W2 forms and any subsequent years. If you received a hard copy previously for 2012, it will be available online at this time. If you wish to print or save your previous year’s W2/W2-c Form, proceed to the instructions below. If you wish to access a readable text version of your previous year’s W2 Form with your assistive technology, please select the following PayInfo link: www.mass.gov/payinfo.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter V until you hear the VIEW W-2/W-2c FORMS link and press ENTER.

Step 3. Once you have selected the VIEW W-2/W-2c FORMS link, A security message box will inform you that you need to answer a security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue. Your focus will already be in the Response EDIT box. Press the Up Arrow twice in order to hear your security question. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter R until you hear the Response EDIT BOX field and press Enter. Answer the Security question by typing the answer in the field. Press the Tab key to put focus on the Submit button and press Enter to continue.

Step 4. Another message box will then inform you that you will be directed to the VIEW W-2/W-2c FORMS page and explain how to navigate to review your accessible and non- accessible W2/W2-c form. Please review the message carefully. Press the Spacebar to activate the OK button in order to continue. You will arrive at the VIEW W-2/W-2c FORMS Page, where you will be allowed to review your available W-2/W-2c forms which are presented within the Select Year End Form Table.

Step 5. Press Insert + F7 to access the Links List and press the letter V until you hear the VIEW A DIFFERENT TAX YEAR link and press ENTER. You will arrive at another VIEW W-2/W-2c FORMS Page, where you will be allowed to review your previous tax year’s W-2/W-2c forms that are presented within the Select Year End Form Table.

Step 6. Press Insert + F7 to access the Links List and press the number two until you hear the Tax Year of the W-2/W-2c that you wish to review and press ENTER. For example, you will hear 2011, if you have a 2011 W2/W2-c available for review. Once you have selected the Tax Year link you wish to review, a message box will again inform you that you will be directed to the VIEW W-2/W-2c FORMS page and explain how to navigate to review your accessible and non- accessible W2/W2-c form. Please review the message carefully. Press the Spacebar to activate the OK button in order to continue. You will arrive at the VIEW W-2/W-2c FORMS Page for the different tax year you selected, where you will be allowed to review your available W-2/W-2c forms which are presented within the Select Year End Form Table.

Step 7. Press the letter H to quickly navigate until you hear the View W-2/W-2c Forms Header and press the DOWN Arrow in order review all of the information below the Header. The information below the Header will inform you how to review your accessible W2/W2-c form through the PayInfo website and the non- accessible W2/W2-c form within the Select Year End Table.

Step 8. Press the letter T to quickly navigate to the Select Year End Form Table and press DOWN Arrow in order to hear the Tax Year Row that is available for review. The areas presented in the Select Year End Form Table are the following:

Tax Year: The tax year in which the W-2/W-2c form is completed for, presented in a four-digit year format.

W-2 Reporting Company: Will display COM for the Commonwealth of Massachusetts.

Tax Form ID: Will display either W-2 or W-2c.

Issue Date: The date in which the W-2/W-2c is issued.

Year End Form: A Link that when selected, will display the W-2/W-2c form.

Filing Instructions: The Federal Instructions to an Employee on the backside of a W-2/W-2c form.

Step 9. Press Insert + F7 to access the Links List and press the letter Y until you hear the YEAR END FORM link with the applicable Tax Year that you wish to review and press ENTER. For example, you will hear Year End Form W-2 2011, if you have a 2011 W2 available for review.

Note: Your selected W-2/W-2c form will open in a new internet browser window, please ensure that your pop-up blocker setting is turned off in order to access the electronic W-2/W-2c Form.

Step 10. On the internet browser window, press the ALT key to access the File Menu. Press the DOWN Arrow, until you hear the Save option or the Print option and press Enter to activate your selection. Press ALT + F4 to exit out of the internet browser window once complete.

Step 11. Once you have returned to the Self Service page, press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter once you have completed printing or saving your W-2/W-2c Tax Information

All employees have access in Employee Self-Service that allows the ability to update their 1095-C forms delivery preferences. You may consent to receive electronic 1095-C as well as 1095-C correction forms. If you consent to receiving electronic copies, these will replace the paper copy delivery. The electronic 1095-C and 1095-C Correction forms are legal copies that you can retain for your Federal Tax records.

Once you have consented, you may view, save, or print your 1095-C and 1095-C Correction form, as needed.

Important Reminders:

  • Employees who were determined to be full-time employee of the Commonwealth under the Affordable Care Act (ACA) rules will be reported on the form 1095-C for the calendar year.
  • Employees of Agencies that utilize the MassHR Employee Service Center (ESC) should contact the ESC with 1095-C/1095-C Correction form related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the ESC should contact their Agency Human Resources or Payroll Department with 1095-C/1095-C Correction form related questions.

Submit your 1095-C/1095-C Correction Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter M to get to the Main Menu then press Enter. Tab to bypass the search menu until you get to the Self Service menu. Using the navigational arrows from the Self Service menu, go to the Benefits menu then to 1095-C CONSENT and press Enter.

Step 3. You will arrive at the 1095-C Consent page. Press the letter H to quickly navigate until you hear the 1095-C Consent Header and press the DOWN Arrow in order to review all of the information on the page.

Step 4. Continue to press the DOWN Arrow until you hear the Check Box, I consent to receive Form 1095-C electronically and press the Spacebar to check the check box.

Step 5. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your 1095-C/1095-C Correction Consent selection.

Step 6. Once you have selected the submit button, you will be taken to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 7. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the 1095-C/1095-C Correction Consent Submit Confirmation Page. Your focus will be on the OK button. Press ENTER to confirm your 1095-C/1095-C Correction Consent selection.

Step 8. Once you have confirmed your submission, you will return to the 1095-C/1095-C Correction Consent Page. Press the letter H to hear the 1095-C/1095-C Correction Consent header. Press the DOWN Arrow until you hear:

You currently receive Form 1095-C statements electronically

You have consented to receive an electronic Form 1095-C. If you prefer to receive a paper Form 1095-C, you must submit a Withdrawal of Consent Form. After you submit the Withdrawal of Consent Form, it is valid until you submit a new Consent Form. If you have any questions, please contact your Benefits Administrator.

Step 9. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your 1095-C/1095-C Correction Consent

Withdraw your 1095-C/1095-C Correction Consent:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter M to get to the Main Menu then press Enter. Tab to bypass the search menu until you get to the Self Service menu. Using the navigational arrows from the Self Service menu, go to the Benefits menu then to 1095-C/1095-C Correction Consent and press Enter.

Step 3. You will arrive at the 1095-C/1095-C Correction CONSENT Page. Press the letter H to quickly navigate until you hear the 1095-C/1095-C Correction CONSENT Header and press the DOWN Arrow in order to review all of the information on the page.

Step 4. Continue to press the DOWN Arrow until you hear the Check Box I withdraw my consent to receive Form 1095-C electronically and press the Spacebar to check the check box.

Step 5. Press the TAB key in order to put focus on the SUBMIT button and press ENTER in order to certify your 1095-C/1095-C Correction Consent selection.

Step 6. Once you have selected the submit button, you will be taken to the Verify Identity page. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 7. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the 1095-C/1095-C Correction Consent Submit Confirmation Page. Your focus will be on the OK button. Press ENTER to confirm your 1095-C/1095-C Correction Consent selection.

Step 8. Once you have verified your identity, you will return to the 1095-C/1095-C Correction Consent Page. Press the letter H to hear the 1095-C/1095-C Correction Consent header. Press the DOWN Arrow until you hear:

You will now receive Form 1095-C paper statements by mail

You have withdrawn your consent to receive an electronic Form 1095-C. You will receive a paper Form 1095-C by mail. If you have any questions, please contact your Benefits Administrator.

Step 9. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter to return to the Employee Self-Service Page once you have completed your 1095-C/1095-C Correction Consent

View your online 1095-C/1095-C Correction:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter M to get to the Main Menu then press Enter. Tab to bypass the search menu until you get to the Self Service menu. Using the navigational arrows from the Self Service menu, go to the Benefits menu then to View Form 1095-C and press Enter.

Step 5. Press the letter H to quickly navigate until you hear the View 1095-C/1095-C Correction Forms Header and press the DOWN Arrow in order review all of the information below the Header.

Step 6. Press the letter T to quickly navigate to the Select Year End Form Table and press DOWN Arrow in order to hear the Tax Year Row that is available for review. The areas presented in the Select Year End Form Table are the following:

Tax Year: The tax year in which the 1095-C/1095-C Correction form is completed for, presented in a four-digit year format.

ALE Member: Will display COM for the Commonwealth of Massachusetts.

Issue Date: The date in which the W-2/W-2c is issued.

Form ID: Will display either 1095-C or 1095-C Correction.

Sequence: The Sequence Number is zero for original records and increments by one for each correction.

Form Status: Will display the form status – Preliminary, Original or Correction

Tax Form: The link that will open the 1095-C/1095-C Correction form.

Filing Instructions: The Federal Instructions to an Employee on the back side of a 1095-C/1095-C Correction form.

Step 7. Locate the row with the correct Tax year and select the Tax Year link to open your selected 1095-C/1095-C Correction Form.

Note: Your selected 1095-C/1095-C Correction form will open in a new internet browser window, please ensure that your pop-up blocker setting is turned off in order to access the electronic 1095-C/1095-C Correction Form.

Important: At this time this form is not able to be read by screen readers.

Step 8. On the internet browser window, press the ALT key to access the File Menu. Press the DOWN Arrow, until you hear the Save option or the Print option and press Enter to activate your selection. Press ALT + F4 to exit out of the internet browser window once complete.

Step 9. Once you have returned to the Self Service page, press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter once you have completed printing or saving your 1095-C/1095-C Correction Form.

Updating W-4 Tax Information Job Aid for JAWS Users

Employees will have access within Employee Self-Service that will allow the ability to view and/or update their Form W-4 Tax Information.

You must complete Form W-4 so the Payroll Department can calculate the correct amount of tax to withhold from your pay. Federal income tax is withheld from your wages based on marital status and the number of allowances claimed on this form. You may also specify that an additional dollar amount be withheld. You can file a new Form W-4 anytime your tax situation changes and you choose to have more, or less, tax withheld.

Whether you are entitled to claim a certain number of allowances or exemption from withholding is subject to review by the IRS. Your employer may be required to send a copy of this form to the IRS.

Important Reminders:

  • For detailed information on how to complete your W-4, please refer to the IRS W-4 page: http://www.irs.gov/file_source/pub/irs-pdf/fw4.pdf
  • Your online W-4 submission updates your Federal Tax Data only. If you need to update your State Withholdings, you must submit a written request.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with W-4 related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use Employee Service Center should contact their Agency Human Resources or Payroll Department with W-4 related questions.

Quick Tips:

  • These instructions are for users with Auto Forms mode turned on
  • For Users who don’t use Auto Forms mode, remember you must press Enter while in an Edit field to enter into Forms mode and you must press the + key on the number pad to exit out of Forms mode.

 

W-4 Tax Information:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter M to get to the Main Menu then press Enter. Tab to bypass the search menu until you get to the Self Service menu. Using the navigational arrows fro4:09 PM 4/26/2015m the Self Service menu, go to the Payroll and Compensation menu then to W-4 Tax Information and press Enter.

Step 4. You will arrive at the W-4 Tax Information Page. Once within W-4 TAX INFORMATION page, you are presented with existing W-4 Tax Information. Press the letter H to quickly navigate until you hear the W-4 Tax Information Header and press the DOWN Arrow in order review all of the information on the page

Step 5. Press the DOWN Arrow to review and verify your Home Address and Mailing Address for your W-4 Tax Information.

Note: If you need to you update either your Home and/or Mailing Address, please refer to the Job Aid on the MassHR Employee Service Center Website: Employee Self-Service: Personal Information Job Aid for JAWS Users, for further information.

Step 6. Press the DOWN Arrow until you hear Enter total number of Allowances you are claiming in order to put focus in the EDIT BOX. Press the Delete button in order to delete the information present and update your allowances as needed.

Step 7. Press the DOWN Arrow in order to put focus in the Enter Additional Amount, if any, you want withheld from each paycheck EDIT BOX. Press the Delete button in order to delete any information if present and update your additional withholding as needed.

Step 8. Press the DOWN Arrow in order to put focus in the Indicate Marital Status Radial Button. Press UP and DOWN Arrow Keys in order to select a Martial Status of either Single or Married and press the Spacebar to check or uncheck the selection.

Step 9. Press the DOWN Arrow in order to put focus in the Check box Check here and select Single status if married but withholding at single rate. Press the Spacebar to check or uncheck the Check box. Note: If married, but legally separated, or spouse is a nonresident alien, select 'Single' status.

Step 10. Press the DOWN Arrow in order to put focus in the Check box Check here if your last name differs from that shown on your social security card. Press the Spacebar to check or uncheck the Check box. Note: You must call 1-800-772-1213 for a new card.

Step 11. Press the DOWN Arrow in order to put focus in the I claim exemption from withholding for the year EDIT Box.Press the Delete button in order to delete the information present and update the Tax Year you are claiming exemption.

Step 12. Press the DOWN Arrow in order to hear Claim Exemption conditions.

  • In order to claim an exemption from Federal Withholding, as an employee, you must meet BOTH conditions list below:
    1. Last year I had a right to a refund of ALL Federal income tax withheld because I had NO tax liability; AND
    2. This year I expect a refund of ALL Federal income tax withheld because I expect to have NO tax liability.

Step 13. If you satisfy both conditions, Press the DOWN Arrow in order to put focus in the Check box Check 'Exempt' here if you meet both conditions. Press the Spacebar to check or uncheck the Check box.

Important: If you claim exemption, you will have NO Federal Wages showing in Box 1 Wages, tips, and other compensation of the W2. In addition, employees who claim Exempt must resubmit their Exempt Status by February 15 every year.

Please be sure to verify the information you have entered is accurate.

Step 14. Press the DOWN Arrow in order to hear the statement “Under penalties of perjury, I declare that I have examined this certificate and to the best of my knowledge and belief, it is true, correct, and complete.” Press the DOWN Arrow in order to put focus on the SUBMIT button and press ENTER in order to certify your W-4 selection.

Step 15. Once you have selected the submit button, a message box will inform you that you will be directed to the Verify Identity page and explain how to navigate. Press the Spacebar to activate the OK button in order to continue verification of your identity. Your focus will already be in the Password EDIT box when you arrive on the Verify Identify Page. You will need to verify your identity by typing in your Self-Service password.

Step 16. Press the TAB to put focus on the CONTINUE Button and press Enter. You will arrive at the W-4 Tax Information Submit Confirmation Page.

Step 17. Press the letter B to quickly navigate to the OK button and press Enter to confirm your W-4 submission.

Step 18. Press Insert + F7 to access the Links List and press the letter H until you hear the HOME link and press Enter in once you have completed your W-4 Tax Information.

Updating Direct Deposit Job Aid for JAWS Users

All employees will have access within Employee Self-Service that will allow the ability to view, add, update, and/or delete direct deposit information.

Important Reminders:

  • Do not use a bank deposit slip to add/edit your direct deposit information. Your routing and account numbers are not on your Debit/ ATM card. Obtain the information from a Personal Check, if available. The Routing Number is the first set of 9 digits at the bottom of your check. Your Account Number is listed directly to the right after the Routing Number. Do not include the check number, which is to the right of the account number. If you still require assistance, contact your financial institution for help in determining your banking information.
  • You can only update your Direct Deposit information once a day. Once you navigate off the Direct Deposit page, you need to wait until the next day to make changes.
  • Direct Deposit account changes made the Wednesday before Pay Day through the following Wednesday before 6PM, will take effect in your next pay advice. Changes on other days may result in a paper check.
  • There is a two step authentication to view/change/update your direct deposit. This will send a code to your mobile device and the user will have to enter the code to view the direct deposit page.
  • After any phone number update you will need to wait 24 hours to access the direct deposit page.
  • You are responsible for the accuracy of your data; please review carefully before saving page.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with direct deposit related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use Employee Service Center should contact their Agency Human Resources or Payroll Department with direct deposit related questions.

 

Add Direct Deposit:

Note: If you are enrolling into direct deposit for the first time, the first account you create must have a "Deposit Type" of "Balance". You can then create additional accounts as necessary. The "Balance" account will receive 100% of your net pay funds if no other accounts are created.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 3. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 4. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts if any.

Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at a new Direct Deposit page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press Insert + F7 and then press the letter R until you hear the Return to Direct Deposit link and press Enter. You will return to the Direct Deposit Page.

Step 5. Press the letter B to quickly navigate until you hear the ADD ACCOUNT Button and press ENTER. A security message box will inform you that you need to answer a security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue.

Step 6. Your focus will already be in the Response EDIT box. Press the Up Arrow twice in order to hear your security question. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter R until you hear the Response EDIT BOX field and press Enter. Answer the Security question by typing the answer in the field. Press the Tab key to put focus on the Submit button and press Enter to continue with updating your Direct Deposit information. Once you have answered the security question successfully, you will arrive on the Add Direct Deposit page.

Please Note: If you enter an invalid response, you will be prompted with another security message box that will inform you that you need to reenter the security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue and repeat Step 6.

Step 7. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter Y until you hear Your Bank Information Routing Number and press Enter. Your focus will be in the Routing Number EDIT Box. Enter the Routing Number of your banking institution.

Note: If you are unable to define the routing number, use Insert + F7 to pull up the Links List and press the letter C until you hear Check Image link and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the OK button and press Enter. You will return to the Add Direct Deposit Page.

Step 8. Press the TAB Key to put focus in the Account Number EDIT Box. Enter the Account Number of your banking institution.

Note: If you are unable to define the accounting number, use Insert + F7 to pull up the Links List and press the letter C until you hear Check Image link and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the OK button and press Enter. You will return to the Add Direct Deposit Page.

Step 9. Press the TAB Key to put focus in the Account Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Account Type of Checking or Savings and press Tab.

Step 10. Your focus is now in the Deposit Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Deposit Type. Your Deposit Types are the following:

  • Amount: A flat dollar amount; i.e. $10
  • Balance: The final net pay you are to receive, after all taxes, deductions, and other deposits have occurred. If this is your first direct deposit account, always enter in the Balance Direct Deposit account type first.
  • Percent: A percentage; i.e. 25%

Once you have selected your Deposit Type, press Enter to select.

Step 11. Press the Tab key to place your focus in the Amount or Percent EDIT Box. Enter the dollar or percentage you wish to have allocated, if your Deposit Type is listed as Amount or Percentage.

Step 12. Press the Tab key to place your focus in the Deposit Order EDIT Box. If you have more than one direct deposit account, enter the order in which you wish to have your direct deposit submitted to your bank accounts. The Balance Deposit Type will always default to 999. Do Not Change. This means that the system will remit the remainder of your net pay funds into your main direct deposit account that you have selected. You can select a number from 1- 998 for all other accounts. If you select 1, for example, it will be the first account to have direct deposit presented into it and all other accounts will follow sequentially.

Please be sure to verify the information you have entered is accurate.

Step 13. To save your Direct Deposit Account, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.

Step 14. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.

 

Review a Direct Deposit Account:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. You will arrive at the Direct Deposit Page. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 3. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 4. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts. You will have the option to review any existing Direct Deposit Accounts that are present.

Step 5. Press Insert + F7 to access the Links List. Press the letter C in order to cycle through your available checking accounts. Press the letter S in order to cycle through your available savings accounts. Press ENTER once you hear the desired Checking Deposit Order number or the desired Saving Deposit Order number you wish to review. You will arrive at the Direct Deposit Detail View page. On the Direct Deposit Detail View page, press the letter H until you hear the Direct Deposit Detail View Header. Press the Down Arrow in order to review the Routing Number, Account Number, Account Type, Deposit Type, Amount or Percent selected, and the Deposit Order of the Direct Deposit selected.

Step 6. To go back to the Direct Deposit page, Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter D until you hear Direct Deposit and press Enter. Press Enter again to return to the Direct Deposit page.

 

Edit Direct Deposit:

You have the ability to edit an existing direct deposit account.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 3. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 4. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts and you have the option to EDIT any existing Direct Deposit Accounts that are present.

Note: If you need more information on the best time to enter in Direct Deposit changes, press Insert + F7 to pull up the Links List and press the letter D until you hear the Direct Deposit Timing link and press Enter. You will arrive at a new Direct Deposit page. Press the letter H to quickly navigate until you hear the Direct Deposit Header and press the DOWN Arrow in order review all of the information on the page. Once complete, press Insert + F7 and then press the letter R until you hear the Return to Direct Deposit link and press Enter. You will return to the Direct Deposit Page.

Step 5. Press the letter B to quickly navigate until you hear the Checking Deposit Order number or the Saving Deposit Order number EDIT Button of the desired account you wish to update and press ENTER. A security message box will inform you that you need to answer a security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue.

Step 6. Your focus will already be in the Response EDIT box. Press the Up Arrow twice in order to hear your security question. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter R until you hear the Response EDIT BOX field and press Enter. Answer the Security question by typing the answer in the field. Press the Tab key to put focus on the Submit button and press Enter to continue with updating your Direct Deposit information. Once you have answered the security question successfully, you will arrive on the Change Direct Deposit page.

Please Note: If you enter an invalid response, you will be prompted with another security message box that will inform you that you need to reenter the security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue and repeat Step 6.

Step 7. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter Y until you hear Your Bank Information Routing Number and press Enter. Your focus will be in the Routing Number EDIT Box. Enter the Routing Number of your banking institution.

Note: If you are unable to define the routing number, use Insert + F7 to pull up the Links List and press the letter C until you hear Check Image link and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the OK button and press Enter. You will return to the Add Direct Deposit Page.

Step 8. Press the TAB Key to put focus in the Account Number EDIT Box. Enter the Account Number of your banking institution.

Note: If you are unable to define the accounting number, use Insert + F7 to pull up the Links List and press the letter C until you hear Check Image link and press Enter. You will arrive at the Check Example page. Press the letter H to quickly navigate until you hear the Check Example Header. Press the DOWN Arrow to hear the Routing/Account Number explanation. Once complete, press the letter B to quickly navigate until you hear the OK button and press Enter. You will return to the Add Direct Deposit Page.

Step 9. Press the TAB Key to put focus in the Account Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Account Type of Checking or Savings and press Tab.

Step 10. Your focus is now in the Deposit Type Combo Box. Press ALT + Down Arrow to open the list box. Press the Up and Down Arrows to select the Deposit Type. Your Deposit Types are the following:

  • Amount: A flat dollar amount; i.e. $10
  • Balance: The final net pay you are to receive, after all taxes, deductions, and other deposits have occurred. If this is your first direct deposit account, always enter in the Balance Direct Deposit account type first.
  • Percent: A percentage; i.e. 25%

Once you have selected your Deposit Type, press Enter to select.

Step 11. Press the Tab key to place your focus in the Amount or Percent EDIT Box. Enter the dollar or percentage you wish to have allocated, if your Deposit Type is listed as Amount or Percentage.

Step 12. Press the Tab key to place your focus in the Deposit Order EDIT Box. If you have more than one direct deposit account, enter the order in which you wish to have your direct deposit submitted to your bank accounts. The Balance Deposit Type will always default to 999. Do Not Change. This means that the system will remit the remainder of your net pay funds into your main direct deposit account that you have selected. You can select a number from 1- 998 for all other accounts. If you select 1, for example, it will be the first account to have direct deposit presented into it and all other accounts will follow sequentially.

Please be sure to verify the information you have entered is accurate.

Step 13. To save your Direct Deposit Account, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.

Step 14. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.

Pay Statement Print Option

If you wish to receive an electronic stub of your direct deposit.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 3. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 4. You will arrive at the Direct Deposit Page.

Step 5. Press Insert + F7 to access the Links List and press the letter P until you hear the PAY STATEMENT OPTION link and press ENTER. You will arrive at the Pay Statement Print Option Page.

Step 6. The radial button will already be pre-populated as checked for the statement of “Do not send a paper copy of direct deposit pay statement.” No action is needed to activate the radial button. If you wish to confirm your request to receive an electronic stub of your direct deposit, press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Direct Deposit Confirmation page.

Step 7: Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction

 

Delete Direct Deposit:

You have the ability to delete an existing direct deposit account. Important: Employees will be unable to delete a direct deposit account that is marked as a Balance account.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter D until you hear the DIRECT DEPOSIT link and press ENTER. A new dialog will appear with information stating that a code will be sent to the user’s phone and that the code will expire 10 minutes after the Send Code button is pressed. The mobile phone’s last 4 digits are presented to verify the users number. Use the B key to get to the Send Code button or Control + Insert + B to open the button list dialog box and press the letter S to get to the Send Code button. This will open a new screen.

Step 3. The next screen will state that the code has been sent to the mobile number (indicated by last 4 digits of the phone number). Once the code has been retrieved from the phone, this process may take longer than a minute, press Insert + F5 to open the Forms List Dialog box and press the letter S to locate the Security Code field and enter the code. Use the B key to get to the Submit button or Control + Insert + B to open the button list dialog box and press the letter S to locate the Submit button. This will open the main direct deposit page allowing the user to make direct deposit edits. Note: If the user has not entered their mobile device into HRCMS the user will have to call the Employee Service Center to make changes. Also, if a phone number has been changed the user will have to wait 24 hours to make a direct deposit change or call the Employee Service Center.

Step 4. You will arrive at the Direct Deposit Page. Once within DIRECT DEPOSIT page, you are presented with a table of existing Direct Deposit Accounts. You will have the option to DELETE an existing direct deposit account.

Step 5. Press the letter B to quickly navigate until you hear the Checking Deposit Order number or the Saving Deposit Order number DELETE Button of the desired account you wish to delete and press ENTER. A security message box will inform you that you need to answer a security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue.

Step 6. Your focus will already be in the Response EDIT box. Press the Up Arrow twice in order to hear your security question. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter R until you hear the Response EDIT BOX field and press Enter. Answer the Security question by typing the answer in the field. Press the Tab key to put focus on the Submit button and press Enter to continue with updating your Direct Deposit information. Once you have answered the security question successfully, you will arrive at the Direct Deposit Delete Confirmation Page.

Please Note: If you enter an invalid response, you will be prompted with another security message box that will inform you that you need to reenter the security question on the next screen. Please review the message carefully by pressing Insert + B. Press the Spacebar to activate the OK button in order to continue and repeat Step 6.

Step 7. Press the letter B to quickly navigate until you hear the YES-DELETE button in order to confirm the delete request and press ENTER. If you select YES, you will return to the Direct Deposit page with the account being deleted.

Step 8. Press the letter B again to quickly navigate until you hear the NO-DO NOT DELETE button to cancel the delete request and press ENTER. If you select NO, you will return to the Direct Deposit page with the account not being deleted.

Step 9. To save, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Direct Deposit Save confirmation Page.

Step 10. Press the letter H until you hear the Save Confirmation Header and press the Down Arrow in order to hear the confirmation message. Continue pressing the Down Arrow until you hear the OK button to confirm and press Enter to complete the transaction.

View Paycheck Job Aid for JAWS Users

Employees can review current and historical paychecks within Employee Self-Service as a Webpage.

Important Reminders:

  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with paycheck related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with paycheck related questions.

Quick Tip:

To learn more about JAWS Table Navigation, press Insert + F1 while in the Table.

When navigating a Links List, you may press the HOME key to go to the top of the list, then use the link’s first letter to move to a particular link and press ENTER.

View Paycheck:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter V to put focus on the VIEW PAYCHECK link and press ENTER. This displays the VIEW PAYCHECK page, where you will be allowed to review your available paychecks that are presented in a Table.

Step 3. The View Paycheck Table will allow you to review available paychecks. You can use the quick key T to place the focus on the View Paycheck Table. Use the Up Arrow and Down Arrow to go through the View Paycheck Table. The columns available for review in the table are the following:

Check Date column: The date in which the payment is completed, presented in Month, Date, Year format.

Company column: Will display the Commonwealth of Massachusetts.

Pay Begin Date column: The date in which the two-week pay period began, in a Month, Date, Year format.

Pay End Date column: The date in which the two-week pay period ended, in a Month, Date, Year format.

Net Pay column: The take home pay received after all taxes and deductions have occurred.

Paycheck Number column: The number provided on all paychecks.

Understanding your Paycheck:

Each date located within the Check Date column is a LINK that when activated will display the details for that pay period. To view a specific paycheck, press Insert + F7 to access the Links List and use the Up Arrow and Down Arrow to select a specific Date and press Enter. This will display the View Paycheck Page. To navigate the View Paycheck Page, use the quick key H to navigate to a specific Header. Use the quick key T to cycle through the Tables.

Note: If you are an employee with multiple record numbers, you will have multiple Paychecks available, one for each record number that you are paid under. You will be able to identify the applicable job record number by the Job Title listed within your paycheck.

View Paycheck Heading: Below the View Paycheck header contains the net pay received, the pay-period begin and end date for which you are paid, as well as the date your pay is issued.

General Heading: Contains your name, business unit, employee ID, pay group, address, department, location of employment, job title, and pay-rate.

Tax Data Heading: Identifies your Federal and State tax information as reported on your W-4 and M-4 forms.

Paycheck Summary Heading: Below the Paycheck Summary header is the Paycheck Summary Table. Your current paycheck summary totals are in this section. The table contains current and Year to Date (YTD) gross earnings, Federal (Fed) taxable gross, total taxes, total deductions, and net pay

Earnings Heading: Below the Earnings header is the Earnings Table. The table details earnings paid in the current period and all earnings paid Year to Date.

Taxes Heading: Below the Taxes header is the Taxes Table. The table contains details of taxes paid in the current period and all taxes paid Year to Date.

Before-Tax Deductions Heading: Below the Before-Tax Deduction header is the Before-Tax Deductions Table. The table contains details of before-tax deductions paid in the current period and all before-tax deductions paid Year to Date.

After Tax Deductions Heading: Below the After-Tax Deduction header is the After-Tax Deductions Table. The table contains details of after-tax deductions paid in the current period and all after-tax deductions paid Year to Date.

Employer Paid Benefits Heading: Below the Employer Paid Benefits header is the Employer Paid Benefits Table. The table contains details of Commonwealth paid deductions in the current period and all Commonwealth paid deductions Year to Date, like transit pass fees.

Net Pay Distribution Heading: Below the Net Pay Distribution header is the Net Pay Distribution Table. The table contains your direct deposit distribution. Note: Your bank account numbers are not presented here.

To View a Different Paycheck:

To select a different Paycheck to review, press Insert + F7 to access the Links List and press V to put focus on the VIEW A DIFFERENT PAYCHECK Link. Press ENTER.

You will return to the VIEW PAYCHECK page, where you will be allowed to review other available paychecks by pressing Insert + F7 to access the Links List.

Review Your Leave Balances

Important Reminders:

  • You have the ability to log in to Employee Self-Service to view a copy of your timesheet in order to verify your leave balances.
  • You are not able to edit the leave balances.
  • Leave balances will display in real time. If leave time is present for the current week, the balances will reflect those hours used. The leave balances will display the up-to-date remaining time available for use.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with leave balance related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with leave balance related questions.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. Press Insert + F5 to pull up the Forms List Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab twice to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – “Use accessible layout mode”, please use the following instructions. After typing in your Password, Press Tab three times to access the Enable Accessibility Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter T until you hear the TIMESHEET link and press ENTER. You will arrive on your Timesheet Page.

Step 3. Press Insert + F5 to pull up the Forms List Dialogue box and press the letter L until you hear the LEAVE/COMPENSATORY TIME link and press ENTER.

Step 4. Navigate to the BALANCES TABLE by pressing the quick key T. The BALANCES TABLE will contain your leave balances of Comp time (if applicable), Personal, Sick, and Vacation leave balances. Press the Up Arrow and Down Arrow through the table to review your balances. Please note: You will only have access to review your leave balances for the current week.

Step 6. After you have reviewed your BALANCES, please press Insert + F7 to access the Links List and press the letter S until you hear the SIGN OUT link to log out of Employee Self-Service and press ENTER.

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