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Guide Guide for Viewing and Updating Personal Information for JAWS Users

The following information is designed for JAWS (Screen Reader) users to view and manage their Personal Information in Employee Self-Service.

Table of Contents

Accessing Personal Details

The Personal Details tile is a fluid tile page, which will allow employees within Employee Self-Service the ability to quickly review and navigate to update their Personal Information.

Personal Details Important Reminders:

  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with personal information related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use the Employee Service Center should contact their Agency Human Resources or Payroll Department with personal information related questions.

Personal Details Quick Tips:

  • To learn more about JAWS Table Navigation, press Insert + F1 while in the Table.
  • When navigating a Links List, you may press the HOME key to go to the top of the list, then use the link’s first letter to move to a particular link and press ENTER.
  • You will be able to access and return to the Personal Information Folder Link, through the Insert + F7 to access the Links List menu and the subsequent pages below.
  • Press Insert + F5 to pull up the Forms List Dialogue box in order to verify and review any information you entered in any editable fields.

Personal Details:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to access the Links List and press the letter P until you hear the PERSONAL DETAILS link and press ENTER. This displays the PERSONAL DETAILS HOME PAGE.

Step 3. Press Insert + F7 to access the Links List. You are presented with the following five tile links:

Addresses

Displays the Home and Mailing Addresses for review and allows quick access to update the information present. If you only have one address type you will be allowed to enter another address type.Once you have a Home and Mailing address you cannot remove either of them. If you no longer need a separate mailing address update it to match your home address.
Please Note: The Home Address is used when the annual W-2 mailings are sent out.

  • In order to update your Addresses, press the letter T to navigate to the available ADDRESS tables. Press the up and down arrows to review the data in the tables. Selecting the edit button in a row brings up a form for making updates. If only one address type is entered, you can press the letter B until you hear the add address button to add the address type you do not have.
  • Press Insert + F5 to pull up the Forms List Dialogue box in order to verify and review any information you entered in any editable fields.
  • When you are done with your edits, press the letter B to select the Save button to save your changes. You will return to the Addresses page. Repeat steps to update another address or press the letter B to select the Return to Personal Details button

Contact Details

Displays the Phone Numbers and Email Addresses for review and allows quick access to update the information present or add new information.

  • In order to update your Phone Numbers or Email Addresses, press the letter T to navigate to the available phone or email tables. Press the up and down arrows to review the data in the tables. Selecting the edit button in a row brings up a form for making updates. To add a new phone or email Press B to select the Add phone or add Email button and press Enter to arrive on the page to enter your new information.
  • Press Insert + F5 to pull up the Forms List Dialogue box in order to verify and review any information you entered in any editable fields or add new information.
  • When you are done with your edits, press the letter B to select the Save button to save your changes. You will return to the Contact Details page. Repeat steps to update another address or press the letter B to select the Return to Personal Details button.

Emergency Contacts

Displays the Emergency Contacts for review and allows quick access to update the information present or add new information.

  • In order to update your Emergency Contacts, press the letter T to navigate to the EMERGENCY CONTACT table. Press the up and down arrows to review the data in the tables. Selecting the edit button in a row brings up a form for making updates. To add a new contact, press the letter B until you hear the Add Emergency Contact button.
  • Press Insert + F5 to pull up the Forms List Dialogue box in order to verify and review any information you entered in any editable fields or add new information.
  • When you are done with your edits, press the letter B to select the Save button to save your changes. You will return to the Emergency Contact page. Repeat steps to update another address or press the letter B to select the Return to Personal Details button

Ethnic Groups

Displays the Ethnic Groups for review and allows quick access to update the information present.

  • Press the letter H to go to the Personal Details page header, use the down arrow to navigate through the page.
  • Press Insert + F5 to pull up the Forms List Dialogue box in order to verify and review any information you entered in any editable fields or add new information.
  • When you are done with your edits, press the letter B to select the Save button to save your changes. Press the letter B again to select the Return to Personal Details button.

Additional Information

Contains the following employee information for review only:

  • Gender
  • Date of Birth (masked for security reasons)
  • Birth Country
  • Birth State
  • Social Security Number (masked for security reasons)
  • Date Entitled to Medicare
  • Military Status
  • Original Start Date
  • Last Start Date
  • Highest Education Level

You will be unable to update this information within Employee Self Service. In order to update Personal Information that is view only, please contact the MassHR Employee Service Center or your Agency Human Resources or Payroll Department.

Updating Addresses

Home and Mailing Address:

Employees can review, add or edit a Home or Mailing Address. The Home Address is printed on an employee’s pay advice and year end form W-2. The Home address is used when the annual W-2 mailings are sent out. Note: Home Address cannot be outside of the United States. Please avoid using a PO Box as the Home Address.

Add Home or Mailing Address:

If there is only one address present (Home OR Mailing), you have the option to add an additional address. A button will provide an option of either Adding a Home OR Mailing, depending on which is not present.

Add Home/Mailing Address:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter A to get to the Addresses tile then press Enter.This displays the Addresses page.

Step 4. Once within ADDRESSES page, press the letter T to review the ADDRESS table for the address type you have. Press the letter B to hear the button to add the address type you do not have, press enter. You will arrive on the Add Address detail page.

Step 5. Press Tab to navigate to the Change as of field. Enter the Effective Date of change. You can only enter a current or future date. Tab throughout the form to enter additional options. The additional options for entry are the following:

  • Country: Defaults to United States, Change if necessary.
  • Lookup Address: Can be used to verify data entered matches global data.
  • Address Line 1: Enter in your Address Line 1 (Such as a Street number and name)
  • Address Line 2: Enter in your Address Line 2 (Such as an Apartment or Unit number, if applicable)
  • Address Line 3: Enter in your Address Line 3 (Any other additional address information, if applicable)
  • City: Enter the city in which the address is located
  • State: Enter the State in which the address is located in a two-letter format.
  • Postal: Enter in your zip code where address is located
  • County: Enter the county in which the address is located
  • Cancel Button: By pressing enter on the Cancel Button, you will discard your address entry.
  • Save Button: By pressing enter on the Save Button, you will save your address entry.

Step 6. Please be sure to verify the information you have entered is accurate. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Save was Successful page.

Step 7: Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Edit Home or Mailing Addresses:

If both a Home and Mailing Address are present, you will only have the ability to edit the existing addresses. You will be unable to delete an existing Home or Mailing address.

Edit Address:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter A to get to the Addresses tile then press Enter.This displays the Addresses page.

Step 4: Press the letter T to navigate to the available ADDRESS tables. Press the up and down arrows to review the data in the tables. Selecting the edit button in a row brings up a form for making updates. You will arrive on the Edit Address page.

Step 5. Press Tab to navigate to the Change as of field. Enter the Effective Date of change. You can only enter a current or future date. Tab throughout the form to enter additional options. The additional options for entry are the following:

  • Country: Defaults to United States, Change if necessary.
  • Lookup Address: Can be used to verify data entered matches global data.
  • Address Line 1: Enter in your Address Line 1 (Such as a Street number and name)
  • Address Line 2: Enter in your Address Line 2 (Such as an Apartment or Unit number, if applicable)
  • Address Line 3: Enter in your Address Line 3 (Any other additional address information, if applicable)
  • City: Enter the city in which the address is located
  • State: Enter the State in which the address is located in a two-letter format.
  • Postal: Enter in your zip code where address is located
  • County: Enter the county in which the address is located
  • Cancel Button: By pressing enter on the Cancel Button, you will discard your address entry.
  • Save Button: By pressing enter on the Save Button, you will save your address entry.

Step 6. Please be sure to verify the information you have entered is accurate. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Save was Successful page.

Step 7: Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction. You will arrive back at the addresses page.

Step 8. Press B and select Go back to the Personal details page or the Home button to go back to the home page or the Actions button to sign out.

Updating Contact Details (Phone and Email)

Contact Details (Phone and Email):

Employees can review, add, edit, and delete phone numbers and email addresses. Employees can designate a primary phone and email.

Note: Employees cannot remove or edit the Business Type email. If corrections are needed please contact the MassHR Employee Service Center (ESC)  for assistance. If your Agency is not supported by the ESC, please contact your Agency Human Resources/Payroll Department.

Note: The email addresses shown here are a separate email address than the Employee Self Service email. To update your Employee Self Service Email, proceed to the My System Profile Link under the Actions button.

Add Phone:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter C to get to the Contact Details tile then press Enter.This displays the Contact Details page.

Step 4: Press the letter B to quickly navigate until you hear the ADD PHONE button and press ENTER. You will arrive on the Phone details page.

Step 5. Press tab until you hear the Type Combo Box Required then Press ALT + Down Arrow to open the Phone Type List Box Options. Up and Down Arrow to hear all options. The phone type options are as follows: Business, Campus, Dormitory, Fax, Home, Main, Mobile, Other, Pager 1, Pager 2, Telex, and Work. Note: You can only have one Phone Type of each of the available options. Example: You may not have two phone numbers with Business listed twice as the Phone Type. Press Enter to select the Phone Type that you wish to add from the COMBO BOX.

Step 6. Press TAB to place the cursor in the PREFERRED check box. If the phone number is the preferred method of contact, check the PREFERRED check box by pressing the Spacebar. Note: You can only have one preferred phone number.

Step 7. Press TAB to place the cursor in the NUMBER Box. Enter the desired information into the field. Enter a valid value, example: 123-456-7890.

Step 8. Press TAB to place the cursor in the Extension box in order to enter an extension if applicable.

Please be sure to verify the information you have entered is accurate.

Step 9. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Save was Successful page.

Step 10. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Step 11. Press B and select back to Page Personal details page button to return to the Personal Details page or the Home button to go back to the home page or the Actions button to sign out.

Edit Phone:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter C to get to the Contact Details tile then press Enter.This displays the Contact Details page.

Step 4: Press the letter T to navigate to the available phone table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive on the phone details page.

Step 5. Press tab until you hear the Type Combo Box Required then Press ALT + Down Arrow to open the Phone Type List Box Options. Up and Down Arrow to hear all options. The phone type options are as follows: Business, Campus, Dormitory, Fax, Home, Main, Mobile, Other, Pager 1, Pager 2, Telex, and Work. Note: You can only have one Phone Type of each of the available options. Example: You may not have two phone numbers with Business listed twice as the Phone Type. Press Enter to select the Phone Type that you wish to add from the COMBO BOX.

Step 6. Press TAB to place the cursor in the PREFERRED check box. If the phone number is the preferred method of contact, check the PREFERRED check box by pressing the Spacebar. Note: You can only have one preferred phone number.

Step 7. Press TAB to place the cursor in the NUMBER Box. Enter the desired information into the field. Enter a valid value, example: 123-456-7890.

Step 8. Press TAB to place the cursor in the Extension box in order to enter an extension if applicable.

Please be sure to verify the information you have entered is accurate.

Step 9. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Save was Successful page.

Step 10. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Step 11. Press B and select Go back to the Personal details page or the Home button to go back to the home page or the Actions button to sign out.

Step 12. Press B and select back to Page Personal details page button to return to the Personal Details page or the Home button to go back to the home page or the Actions button to sign out.

Delete Phone Number:

Please Note: Before Deleting an Phone number, if the phone that you are deleting is listed as PREFERRED, you should select a new preferred phone by checking the PREFERRED check box of another phone. If this step is not done the system may automatically assign a phone as preferred.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter C to get to the Contact Details tile then press Enter.This displays the Contact Details page.

Step 4: Press the letter T to navigate to the available phone table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive on the phone details page.

Step 5. Press tab to quickly navigate until you hear the DELETE button and press ENTER. You will arrive at the delete phone page.

Step 6. Press the B button until you hear YES. If you select YES, you will arrive at the delete confirmation page.Press B to place the focus on Ok and press ENTER. You will arrive at the Contact Details page with your number deleted.

Step 7. If you do not want to delete the number, Press the letter B again to quickly navigate until you hear the NO button to cancel the delete request and press ENTER. If you select NO, you will return to the Phone Numbers page. Press B until you hear Cancel to cancel and return to the Contact Details page.

Step 8. Press B and select back to Page Personal details page button to return to the Personal Details page or the Home button to go back to the home page or the Actions button to sign out.

 

Add Email:

 

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter C to get to the Contact Details tile then press Enter.This displays the Contact Details page.

Step 4: Press the letter B to quickly navigate until you hear the ADD EMAIL button and press ENTER. You will arrive on the Email details page.

Step 5. Press tab until you hear the Type Combo Box Required then Press ALT + Down Arrow to open the Email Type List Box Options. Up and Down Arrow to hear all options. The email type options are as follows: Business, Campus, Dormitory, Home, and Other. Note: You can only have one Phone Type of each of the available options. Example: You may not have two email addresses with Business listed twice as the email Type. Press Enter to select the email Type that you wish to add from the COMBO BOX.

Step 6. Press TAB to place the cursor in the PREFERRED check box. If the email address is the preferred method of contact, check the PREFERRED check box by pressing the Spacebar. Note: You can only have one preferred email address.

Step 7. Press TAB to place the cursor in the EMAIL ADDRESS Box. Enter the desired information into the field. Enter a valid value, example: JD@GMAIL.COM.

Please be sure to verify the information you have entered is accurate.

Step 8. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Save was Successful page.

Step 9. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction. You will arrive back at the contact details page.

Step 10. Press B and select back to Page Personal details page button to return to the Personal Details page or the Home button to go back to the home page or the Actions button to sign out.

Edit Email Address:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter C to get to the Contact Details tile then press Enter.This displays the Contact Details page.

Step 4: Press the letter T to navigate to the email table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive on the email address details page.

Step 5. Press tab until you hear the Type Combo Box Required then Press ALT + Down Arrow to open the Email Type List Box Options. Up and Down Arrow to hear all options. The email type options are as follows: Business, Campus, Dormitory, Home, and Other. Note: You can only have one Phone Type of each of the available options. Example: You may not have two email addresses with Business listed twice as the email Type. Press Enter to select the email Type that you wish to add from the COMBO BOX.

Step 6. Press TAB to place the cursor in the PREFERRED check box. If the email address is the preferred method of contact, check the PREFERRED check box by pressing the Spacebar. Note: You can only have one preferred email address.

Step 7. Press TAB to place the cursor in the EMAIL ADDRESS Box. Enter the desired information into the field. Enter a valid value, example: JD@GMAIL.COM.

Please be sure to verify the information you have entered is accurate.

Step 8. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will arrive at the Save was Successful page.

Step 9. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction. You will arrive back at the contact details page.

Step 10. Press B and select back to Page Personal details page button to return to the Personal Details page or the Home button to go back to the home page or the Actions button to sign out.

Delete Email Address:

Please Note: Before Deleting an Email Address, if the email that you are deleting is listed as PREFERRED, you should select a new preferred email by checking the PREFERRED check box of another email. If this step is not done the system may automatically assign an email as preferred.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter C to get to the Contact Details tile then press Enter.This displays the Contact Details page.

Step 4: Press the letter T to navigate to the email table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive on the email address details page.

Step 5. Press tab to quickly navigate until you hear the DELETE button and press ENTER. You will arrive at the delete email address page.

Step 6. Press the B button until you hear YES. If you select YES, you will arrive at the delete confirmation page.Press B to place the focus on Ok and press ENTER. You will arrive at the Contact Details page with your email deleted.

Step 7. If you do not want to delete the email, Press the letter B again to quickly navigate until you hear the NO button to cancel the delete request and press ENTER. If you select NO, you will return to the Email Address page. Press B until you hear Cancel to cancel and return to the Contact Details page.

Step 8. Press B and select back to Page Personal details page button to return to the Personal Details page or the Home button to go back to the home page or the Actions button to sign out.

Emergency Contacts

Employees can add, review, edit, and delete emergency contact information. Employees can also designate a primary emergency contact.

Add an Emergency Contact: Same Address and Telephone as the Employee

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter E to get to the Emergency Contacts tile then press Enter.This displays the Emergency Contacts page.

Step 4. Press the letter B to quickly navigate until you hear the ADD AN EMERGENCY CONTACT Button and press ENTER. You will arrive at the Emergency Contact Detail Edit page.

Step 5. Press Insert + F5 to pull up the Forms List Dialogue box and press C to select the CONTACT NAME EDIT BOX and press Enter. Enter the desired information into the EDIT BOX REQUIRED CONTACT NAME field. Enter a valid value. Example: John Doe.

Step 6. Press Tab to place your cursor into the RELATIONSHIP TO EMPLOYEE COMBO BOX menu. Press ALT + Down Arrow to open the RELATIONSHIP TO EMPLOYEE List Box Options. Up and Down Arrow to hear all options. The relationship options are as follows: Adult Child, Child, Domestic Partner Adult, Domestic Partner Child, Employee, Estate, Ex-Domestic Partner, Ex-Spouse, Foster Child, Friend, Grand Parent, Grandchild, Great Grand Parent, Great Grandchild, In-Law, Neighbor, Other, Other Child, Other Relative, Parent, Parent In-Law, Recognized Child, Roommate, Self, Sibling, Spouse, Step Parent, Stepchild, US Same-Sex Spouse, and Ward. Once you hear the Relationship to Employee that you wish to add, press Tab.

Step 7. Your focus will now be on the Preferred check box, if this is to be your preferred contact press the space bar to check the box. Note: You can only have one preferred contact. When your selection is made press Tab.

Step 8. Your focus is now placed on the ADD ADDRESS button, Press Enter. You will arrive on the Address details page. 

Step 9. Press Tab until you hear the same as mine checkbox. Press the Spacebar to check the Check box. This will cause the page to update and then proceed with pressing Tab.

Step 10. Your focus is then placed on the ADDRESS TYPE combo box. Proceed with ALT + Down Arrow to open the COMBO BOX. Select from the COMBO BOX menu the address type that is the same as the employee. This will cause the page to update. Press Tab until you hear the Done button. Press Enter, you will return to the Emergency Contact details page. Press Tab.

Step 11. Your focus is then placed on the ADD PHONE NUMBER button, Press Enter. You will arrive at the Phone details page.

Step 12. Press Tab until you hear the same as mine checkbox. Press the Spacebar to check the Check box. This will cause the page to update and then proceed with pressing Tab.

Step 13. Your focus is then placed on the PHONE TYPE combo box. Proceed with ALT + Down Arrow to open the COMBO BOX. Select from the COMBO BOX menu the telephone type that is the same as the employee and press ESC. This will cause the page to update. Press Tab until you hear the Done button. Press Enter, you will return to the Emergency Contact details page.

Please Note: If the emergency contact has additional phone numbers, proceed to Step 14. If there are no additional phone numbers to add, proceed to Step 17.

Step 14. Press the letter B to quickly navigate until you hear the ADD PHONE NUMBER Button and press ENTER. You will arrive at the Phone Number Detail page.

Step 15. Press tab until you hear the Phone Type Required Combo Box. Press ALT + Down Arrow to open the Phone Type List Box Options. Up and Down Arrow to hear all options. The phone type options are as follows: Business, Campus, Dormitory, Fax, Home, Main, Mobile, Other, Pager 1, Pager 2, Telex, and Work. Select the Phone Type that you wish to add from the Phone Type COMBO BOX and press Tab.

Step 16. While in the NUMBER Box, enter the desired information into the field. Enter a valid value, example: 123-456-7890. Press Tab. Enter an extension if applicable. Press Tab until you hear the Done button. Press Enter, you will return to the Emergency Contact details page.

Please note: If you need to add additional Phone Numbers, repeat Steps 14 through 16. This will add Additional Phone Numbers. Ensure that you navigate to the blank Phone Type Combo Box. Please be sure to verify the information you have entered is accurate.

Step 17. To save the Emergency contact information, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Emergency Contacts Save confirmation Page.

Step 15. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Add Emergency Contact: Different Address and Telephone as the Employee

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter E to get to the Emergency Contacts tile then press Enter.This displays the Emergency Contacts page.

Step 4. Press the letter B to quickly navigate until you hear the ADD AN EMERGENCY CONTACT Button and press ENTER. You will arrive at the Emergency Contact Detail Edit page.

Step 5. Press Insert + F5 to pull up the Forms List Dialogue box and press C to select the CONTACT NAME EDIT BOX and press Enter. Enter the desired information into the EDIT BOX REQUIRED CONTACT NAME field. Enter a valid value. Example: John Doe.

Step 6. Press Tab to place your cursor into the RELATIONSHIP TO EMPLOYEE COMBO BOX menu. Press ALT + Down Arrow to open the RELATIONSHIP TO EMPLOYEE List Box Options. Up and Down Arrow to hear all options. The relationship options are as follows: Adult Child, Child, Domestic Partner Adult, Domestic Partner Child, Employee, Estate, Ex-Domestic Partner, Ex-Spouse, Foster Child, Friend, Grand Parent, Grandchild, Great Grand Parent, Great Grandchild, In-Law, Neighbor, Other, Other Child, Other Relative, Parent, Parent In-Law, Recognized Child, Roommate, Self, Sibling, Spouse, Step Parent, Stepchild, US Same-Sex Spouse, and Ward. Once you hear the Relationship to Employee that you wish to add, press Tab.

Step 7. Your focus will now be on the Preferred check box, if this is to be your preferred contact press the space bar to check the box. Note: You can only have one preferred contact. When your selection is made press Tab.

Step 8. Your focus is now placed on the ADD ADDRESS button, Press Enter. You will arrive on the Address details page.

Step 9. Press Tab to navigate throughout the form to enter data. The options for entry are the following:

  • Same as Mine: Used when the address is the same as the employees.
  • Lookup Address: Can be used to verify data entered matches global data.
  • Country: Defaults to United States, Change if necessary.
  • Address Line 1: Enter in your Address Line 1 (Such as a Street number and name)
  • Address Line 2: Enter in your Address Line 2 (Such as an Apartment or Unit number, if applicable)
  • Address Line 3: Enter in your Address Line 3 (Any other additional address information, if applicable)
  • City: Enter the city in which the address is located
  • State: Enter the State in which the address is located in a two-letter format.
  • Postal: Enter in your zip code where address is located
  • County: Enter the county in which the address is located
  • Cancel Button: By pressing enter on the Cancel Button, you will discard your address entry.
  • Done Button: By pressing enter on the Done Button, you will save your address entry.

Step 10. Please be sure to verify the information you have entered is accurate. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will return to the Emergency Contact Detail Edit page.

Step 11. Press the letter B to quickly navigate until you hear the ADD PHONE NUMBER Button and press ENTER. You will arrive at the Phone Number Detail page.

Step 12. Press tab until you hear the Phone Type Required Combo Box. Press ALT + Down Arrow to open the Phone Type List Box Options. Up and Down Arrow to hear all options. The phone type options are as follows: Business, Campus, Dormitory, Fax, Home, Main, Mobile, Other, Pager 1, Pager 2, Telex, and Work. Select the Phone Type that you wish to add from the Phone Type COMBO BOX and press Tab.

Step 13. While in the NUMBER Box, enter the desired information into the field. Enter a valid value, example: 123-456-7890. Press Tab. Enter an extension if applicable. Press Tab until you hear the Done button. Press Enter, you will return to the Emergency Contact details page.

Please note: If you need to add additional Phone Numbers, repeat Steps 11 through 13. This will add Additional Phone Numbers. Ensure that you navigate to the blank Phone Type Combo Box. Please be sure to verify the information you have entered is accurate.

Step 14. To save the Emergency contact information, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Emergency Contacts Save confirmation Page.

Step 16. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Review and Edit an Emergency Contact:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter E to get to the Emergency Contacts tile then press Enter.This displays the Emergency Contacts page.

Step 4. Press the letter T to navigate to the Emergency Contact table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive at the Emergency Contact Detail Edit page.

Step 5. Press Insert + F5 to pull up the Forms List Dialogue box and press C to select the CONTACT NAME EDIT BOX and press Enter. Review and if desired update the information in the CONTACT NAME field. Enter a valid value. Example: John Doe.

Step 6. Press Tab to place your cursor into the RELATIONSHIP TO EMPLOYEE COMBO BOX menu. Press ALT + Down Arrow to open the RELATIONSHIP TO EMPLOYEE List Box Options. Up and Down Arrow to hear all options. The relationship options are as follows: Adult Child, Child, Domestic Partner Adult, Domestic Partner Child, Employee, Estate, Ex-Domestic Partner, Ex-Spouse, Foster Child, Friend, Grand Parent, Grandchild, Great Grand Parent, Great Grandchild, In-Law, Neighbor, Other, Other Child, Other Relative, Parent, Parent In-Law, Recognized Child, Roommate, Self, Sibling, Spouse, Step Parent, Stepchild, US Same-Sex Spouse, and Ward. Once you hear the Relationship to Employee that you wish to update, press Tab.

Step 7. Your focus will now be on the Preferred check box, if this is to be your preferred contact press the space bar to check the box. Note: You can only have one preferred contact. When your selection is made press Tab.

Step 8. Your focus is now placed on the ADD ADDRESS button, Press Enter. You will arrive on the Address details page.

Step 9. Press Tab to navigate throughout the form to enter data. The options for update are the following:

  • Same as Mine: Used when the address is the same as the employees.
  • Lookup Address: Can be used to verify data entered matches global data.
  • Country: Defaults to United States, Change if necessary.
  • Address Line 1: Enter in your Address Line 1 (Such as a Street number and name)
  • Address Line 2: Enter in your Address Line 2 (Such as an Apartment or Unit number, if applicable)
  • Address Line 3: Enter in your Address Line 3 (Any other additional address information, if applicable)
  • City: Enter the city in which the address is located
  • State: Enter the State in which the address is located in a two-letter format.
  • Postal: Enter in your zip code where address is located
  • County: Enter the county in which the address is located
  • Cancel Button: By pressing enter on the Cancel Button, you will discard your address entry.
  • Done Button: By pressing enter on the Done Button, you will save your address entry.

Step 10. Please be sure to verify the information you have entered is accurate. To save the information, Press Tab to ensure that focus is on the Save Button and press Enter. You will return to the Emergency Contact Detail Edit page.

Step 11. Press the letter B to quickly navigate until you hear the ADD PHONE NUMBER Button and press ENTER. You will arrive at the Phone Number Detail page.

Step 12. Press tab until you hear the Phone Type Required Combo Box. Press ALT + Down Arrow to open the Phone Type List Box Options. Up and Down Arrow to hear all options. The phone type options are as follows: Business, Campus, Dormitory, Fax, Home, Main, Mobile, Other, Pager 1, Pager 2, Telex, and Work. Select the Phone Type that you wish to update from the Phone Type COMBO BOX and press Tab.

Step 13. While in the NUMBER Box, enter the updated information into the field. Enter a valid value, example: 123-456-7890. Press Tab. Enter an extension if applicable. Press Tab until you hear the Done button. Press Enter, you will return to the Emergency Contact details page.

Please note: If you need to add additional Phone Numbers, repeat Steps 11 through 13. This will add Additional Phone Numbers. Ensure that you navigate to the blank Phone Type Combo Box. Please be sure to verify the information you have entered is accurate.

Step 14. To save the updated Emergency contact information, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Emergency Contacts Save confirmation Page.

Step 16. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Step 17. To exit without saving, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter C until you hear the CANCEL Button. Press Enter to place focus on the button and press ENTER again to activate in order to cancel your entry. You will arrive at the Emergency Contacts Page.

Change the Preferred Contact:

If there is only one emergency contact, they will default to the Preferred Contact. You must add another emergency contact in order to change the preferred contact.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter E to get to the Emergency Contacts tile then press Enter.This displays the Emergency Contacts page.

Step 4. Press the letter T to navigate to the Emergency Contact table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive at the Emergency Contact Detail Edit page.

Step 5. Press Tab until you hear Preferred check box, press the space bar to check the box. When your selection is made press Tab until you hear the SAVE button. Press Enter. You will arrive at the Emergency Contacts Save confirmation Page.

Step 7. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

Delete an Emergency Contact:

Please Note: If the emergency contact that you are deleting is listed as the PREFERRED CONTACT, the system will automatically assign another preferred contact. Be sure to verify your preferred contact after deletion.

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter E to get to the Emergency Contacts tile then press Enter.This displays the Emergency Contacts page.

Step 4. Press the letter T to navigate to the Emergency Contact table. Press the up and down arrows to review the data in the table. Selecting the edit button in a row brings up a form for making updates. You will arrive at the Emergency Contact Detail Edit page.

Step 5. Press Tab until you hear DELETE button, press Enter. You will arrive at the Delete Emergency Contacts confirmation Page.

Step 6. Press the letter B to quickly navigate until you hear the YES button in order to confirm the delete request and press ENTER. If you select YES, you will receive a confirmation that the contact was deleted. If it was a preferred contact the confirmation will alert you to who is now the preferred contact. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction..

Step 7. Press the letter B again to quickly navigate until you hear the NO button to cancel the delete request and press ENTER. If you select NO, you will return to the Emergency Contacts detail page without the contact being deleted. Press tab until you hear Cancel then press Enter to return to the Emergency Contact page.

Updating Race or Ethnicity

Employees have access within Employee Self-Service to view, add, or update a Race or Ethnic Group.

The employer is subject to certain governmental record keeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their race or ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.

Ethnic Group Important Reminders:

  • Employees can choose the appropriate race or races; either, one or more than one.
  • If an Employee chooses American Indian or Alaska Native as a Race, documentation of American Indian or Alaska Native heritage must be provided to either the MassHR Employee Service Center (ESC) or your Agency Human Resources or Payroll Department.
  • Employees of Agencies that utilize the MassHR Employee Service Center should contact the Employee Service Center with Race or Ethnicity related questions by calling 1-855-4HR-SPPT (1-855-447-7778) or for TTY users: (617) 248-0546.
  • Employees of Agencies that do not use Employee Service Center should contact their Agency Human Resources or Payroll Department with Race or Ethnicity related questions.

Ethnic Group:

Step 1. Log into Employee Self-Service using your User ID (employee id) and password. By default you should be in the User ID Field. If you are not press Insert + F5 to pull up the Select a Form Field Dialogue box. Press the letter U to ensure that the User ID field is highlighted (should be first on the list), hit enter to place your cursor in the User ID field. Type your User ID into the field and press Tab to move to the Password Edit field and type in your Password. Press Tab to go to the Sign In Button and press ENTER. Note: If you have not been setup as an accessibility user under the My Personalizations – Personalize General Options – Accessibility Layout Mode – “screen reader mode on”, please use the following instructions. After typing in your Password,Press Tab three times to access the Enable Screenreader Mode checkbox. Press the Keyboard Spacebar to select the checkbox. Press Shift and Tab twice to go back to the Sign In Button and press ENTER. This displays the Employee Self-Service Home page.

Step 2. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter P to get to the Personal Details tile then press Enter. You will arrive on the Personal Details page.

Step 3. Press Insert + F7 to pull up the Links List Dialogue box. Press the letter E to get to the Ethnic Groups tile then press Enter.This displays the Ethnic Groups page.

Step 3.Once within ETHNIC GROUPS, press the letter H to quickly navigate until you hear the Personal Details Header and press the DOWN Arrow in order review all of the information on the page. You are presented with a series of two optional questions, which follow Federal Guidelines set forth.

Step 4. In order to hear the first question, use the Down Arrow key to scroll through the page. The first question presented asks, "Are you Hispanic or Latino?" The answers can be either "Yes" or "No."

Please Note: If further information is needed, press the DOWN Arrow until you hear the Explanation for Are You Hispanic or Latino? questionbb link after the question and press ENTER. Press the letter H to quickly navigate until you hear the Ethnic Group Header and use the Down Arrow to read the definitions provided after the Ethnic Group:

Hispanic or Latino: A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. Once complete with the definition, press the letter B to quickly navigate until you hear the Close Button and press Enter in order to return to the Ethnic Group Page.

Step 5. Use the Up and Down Arrow keys in order to place focus on the Yes or No Radial button for Question 1. Press the Spacebar to check the Radial Button for the answer that applies to you.

Step 6. In order to hear the second question, use the Down Arrow key after the first question. The second question presented asks, "What is your race?"

There are five racial groups defined by the federal guidelines: American Indian or Alaskan Native; Asian; Black or African American; Native Hawaiian or Pacific Islander; and White.

Please Note: If further information is needed, DOWN Arrow until you hear the Explanation for What is your race? question link after the question and press ENTER. Press the letter H to quickly navigate until you hear the Ethnic Group Header and use the Down Arrow to read the definitions provided after the Race:

American Indian or Alaska Native: A person having origins in any of the original peoples of North and South America (including Central America) who maintains cultural identification through tribal affiliation or community attachment. (Documentation required)

Asian: A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

Black or African American: A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander: A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

White: A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. Once complete with the definition, press the letter B to quickly navigate until you hear the Close Button and press Enter in order to return to the Ethnic Group Page.

Step 7. Use the Up and Down Arrow keys in order to place focus on a Race check box for Question 2. Press the Spacebar to check the check box for the answer(s) that apply to you.

Important Information:

Please be sure to verify the information you have entered is accurate.

Step 8. To save your Ethnic Group selections, press Insert + F5 to pull up the Forms List Dialogue box. Press the letter S until you hear the SAVE Button. Press Enter to place focus on the button and press ENTER again to activate in order to save your entry. You will arrive at the Ethnic Group Save confirmation Page.

Step 9. Press the letter B to put focus on the OK button to confirm and press Enter to complete the transaction.

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