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Set up Multi-factor Authentication- IDAPTIVE

Commonwealth employees must complete a one-time set up on their mobile device to sign up for MFA. Users who do not sign up for MFA will not have access to employee-facing services and applications, including Outlook, on any device outside of the Commonwealth’s network. See below for detailed set-up instructions.

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Choose how to set up MFA on your mobile device

There are three possible ways to set up MFA on your mobile device. 

Key Actions

Watch mobile authenticator (OATH OTP) video instructions  Watch SMS authentication video instructions  Watch phone call/PIN authenticator video instructions 

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