Appeal the denial of a Department of Public Utilities (DPU) driver background check clearance certificate

Were you denied a driver background check clearance certificate (BCCC) by the DPU? If so, you have a right to appeal the denial. Here you’ll learn how to appeal your denial.

Department of Public Utilities Transportation Network Company Division


Open M-F 9am-5pm

The Details

What you need

Before you appeal your BCCC denial, please check the reason for the denial. The DPU TNC Division may deny an appeal without a hearing based on a particular condition, offense, or violation found in the 


  • The DPU cannot correct your Criminal Offender Record Information (CORI). If you think that there is a conviction or entry on your CORI is wrong, you must contact the Office of the Commissioner of Probation at (617) 727-5300, or the Chief Probation Officer of the court that charged you.

  • If you would like to get a copy of your CORI or Registry of Motor Vehicles (RMV) driving record, please follow the instructions on the CORI and driving record pages.

How to appeal

To claim your appeal, send the TNC Division the information listed below in an email to: DPUTNCAppeal@MassMail.State.MA.US.

Required information:

1.  Identification Information:

  • Application ID:
  • Name:
  • Date of Birth:
  • Email Address:
  • Phone:

2.  Reason(s) for Appeal.

     Be specific. Failure to identify the reason(s) for your appeal may result in the denial of your appeal.

Next steps

Your appeal

We preserve your appeal from the date we receive your email. The TNC Division reviews all documents provided to it as part of the appeal. Every driver who appeals will have his or her determination reviewed. However, most appeals will not result in a hearing.

If there is an appeal hearing, you have the right to appear on your own behalf, or an Authorized Representative may accompany, represent and advise you. An Authorized Representative must file a written notice with the TNC Division that must contain his or her name, address and telephone number, and facsimile number and e-mail address if available. Also, the written notice must contain the name of the driver or driver applicant represented.

Please plan to bring all reliable information that supports your position.

If you have questions about the appeal process or the status of your appeal, you may contact the TNC Division. Please see our contact information on this page.



Department of Public Utilities, 1 South Station, 5th floor, Boston, MA 02110


Open M-F 9am-5pm


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