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Appeal the denial of a driver background check clearance certificate

Are you a TNC (transportation network company) driver or driver applicant denied a driver background check clearance certificate (BCCC)? If so, you have a right to appeal the denial. Here you’ll learn how to appeal your denial.
You have 30 calendar days to appeal your BCCC denial from the date it was issued.

Department of Public Utilities Transportation Network Company Division

Phone

Open M-F 9am-5pm

The Details

What you need

Before you appeal your BCCC denial, please check the reason for the denial. The TNC (Transportation Network Company) Division of the Department of Public Utilities may deny an appeal based on a particular condition, offense, or violation found in the suitability standard.

The TNC Division cannot correct your Criminal Offender Record Information (CORI). If you think that there is a conviction or entry on your CORI that is wrong, you must contact the Office of the Commissioner of Probation at (617) 727-5300 or the Chief Probation Officer of the court that charged you.

If you would like to get a copy of your CORI or Registry of Motor Vehicles (RMV) driving record, please follow the instructions on the CORI and driving record pages.

How to appeal

To claim your appeal, send an email to the TNC Division which includes the following required information:

  • Application ID
  • Name
  • Date of birth
  • Email address
  • Telephone number
  • Reason(s) for appeal:
    • Be specific. Failure to identify the reason(s) for your appeal may result in the denial of your appeal.

Next steps

Your appeal

We preserve your appeal from the date we receive your email. The TNC Division reviews all documents provided to it as part of the appeal. Every driver who appeals will have their determination reviewed. However, most appeals will not result in a hearing.

If there is an appeal hearing, you have the right to appear on your own behalf, or an Authorized Representative may accompany, represent, and advise you. An Authorized Representative must file a written notice with the TNC Division that must contain:

  • Name
  • Address
  • Telephone number
  • Fax number (if available)
  • Email address (if available)
  • Name of the driver or driver applicant represented

Please bring all reliable information that supports your position to your appeal hearing.

If you have questions about the appeal process or the status of your appeal, you may contact the TNC Division at (617) 305-3569 or by email.

Contact

Address

Department of Public Utilities, 1 South Station, 5th floor, Boston, MA 02110

Phone

Open M-F 9am-5pm

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