Change direct deposit information for your unemployment benefits

What you need   for Change direct deposit information for your unemployment benefits

To change your direct deposit information, you will need the following:

• Your Social Security number
• The routing number of your bank
• The account number of your checking or savings account

How to change   Change direct deposit information for your unemployment benefits

Online +

1. Log in to your UI Online account.
2. Select View and maintain account information in the left pane.
3. Select Payment method options and click Edit.
4. Select the Direct deposit button and click Submit.
5. On the Maintain payment information screen, delete any information you wish to change and enter the following:
   • Select the bank account type (checking or savings)
   • Enter your bank's routing number
   • Click Verify to confirm your bank's name
   • Enter your bank account number
6. Once you have entered the information correctly, click Submit.

By phone +

1. Call the DUA direct deposit line at (617) 626-6570.
2. Choose which language you would like to listen to the instructions in.
3. Select option 3 to change your direct deposit information.
4. Enter your Social Security number.
5. Enter your 4-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you filed for unemployment benefits. If you don't have a TeleCert PIN, learn how to create one.
6. Enter the 9-digit routing number of your bank.
7. Enter your bank account number followed by the pound (#) sign.
8. Select the type of account: 1 for checking or 2 for savings (passbook accounts are not eligible)
9. You will be asked to confirm your approval of direct deposit by certifying several statements. This completes your direct deposit enrollment process
10. Wait until you hear a "Thank You" message confirming your request before hanging up.

Contact   for Change direct deposit information for your unemployment benefits

DUA Direct Deposit Line

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Phone

Call DUA Direct Deposit Line at (617) 626-6570

To set up, change, or cancel direct deposit of your unemployment benefits

DUA Payment Status Line

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Phone

Call DUA Payment Status Line at (617) 626-6563

To check your claim or benefit payment status

Related

• Cancel direct deposit for your unemployment benefits 
• Set up direct deposit for your unemployment benefits 
• Request weekly unemployment benefits 
• Learn about the U.S. Bank ReliaCard®, the DUA debit card 
• Learn how to create a TeleCert PIN