File a complaint against a bus, moving or towing company

Instructions on filing a complaint

Department of Public Utilities Transportation Oversight Division

Phone

Office Hours Mon - Fri 8:45 am to 5:00 pm

The Details

What you need

What you will need to include when filing a complaint:

  • Your name
  • Address
  • Telephone
  • Email address
  • Company name filing the complaint against
  • Company address and telephone number
  • Date of incident
  • Location of incident
  • Vehicle involved
  • Detailed description of your complaint

How to file

Send and email to: Transdivision.complaints@state.ma.us

 

Contact

Address

Department of Public Utilities Transportation Oversight Division
One South Station, 5th floor, Boston, MA 02110

Phone

Office Hours Mon - Fri 8:45 am to 5:00 pm

Fax

(617) 478-2598

Feedback

Tell us what you think