How to request a Flexible Spending Account refund

ASI Flex will research the refund request and forward to the GIC for approval or denial.
To request a payroll refund, send the request via secure or portal email to ASIFlex within 60 days.

ASIFlex (Health Care Spending Account (HCSA) and Dependent Care Assistance Program (DCAP))

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Late or non-reporting of these employment changes often lead to employees seeking refunds that are not approved.  Here is the HRCMS Manual for reporting a termination or leave of absence.  Here is the Offline Agency Manual for reporting a termination or leave of absence.  Be sure to enter the correct deduction code(s), deduction amount(s) and end date deduction(s) when entering terminations/leaves of absence.

How to request How to request a Flexible Spending Account refund

To request a payroll refund, send the request via secure or portal email to ASIFlex within 60 days. 

Include the following information in your request to ASIFlex:

  1. Employee Name
  2. Employee ID
  3. Deduction code(s) and amount(s) of refund; e.g. DCAP $50, HCSAF $2.50
  4. Reason for refund; e.g. terminated state service, deduction taken in error

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ASI Flex will research the refund request and forward to the GIC for approval or denial.

  1. Offline Agencies: If approved, a refund check will be made payable to the Commonwealth of Massachusetts. ASIFlex will notify the offline agency of the refund. The offline agency must then refund the employee.
  2. UMass and HRCMS payroll systems: The GIC will review and authorize the processing of the payroll reversal with OSC for HRCMS agencies. Payroll reversals will only be processed within the same calendar year.

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