Request public records from the State 911 Department

Learn how to submit a public records request to the State 911 Department

Primary Records Access Officer

The Details

What you need

Here are a few tips when building your public records request: 

  • When requesting public records, please provide a reasonable description of the records sought and a preferred format, if any, for receiving public records that are available in electronic form.
  • Public agencies must adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy. Documents containing such information must be redacted carefully before releasing, expanding time needed for production. Consider how you might revise your public records request to exclude records containing such information.
  • Consider how you can narrow the scope of your request to expedite the production process.  The first four hours of work performed to respond to a public records request will be performed at no cost.  After that, the agency may charge up to $25 per hour.  

Note: The State 911 Department does not maintain recordings of 9-1-1 calls made. Please contact your local police department or the Massachusetts State Police.

How to request

The State 911 Department encourages you to make a public records request (PRR) online.

You can submit an online request here.

You can also email our Records Access Officer.

Telephone requests may be accepted at the discretion of the RAO. You can reach our Records Access Officer at (508) 828-2911.

You can also submit a public records request via mail. Please send your requests to:

Louise McCarthy, Primary RAO

State 911 Department

151 Campanelli Drive, Suite A

Middleborough, MA 02346



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