VPN Services and Support

VPN allows remote users to securely access an agency's applications and resources.

CommonHelp Service Desk


CommonHelp 1 (866) 888-2808

The Details

What you need

To request VPN Services, Commonwealth employees or business partners of other Secretariats, Constitutional Offices, Independent Agencies, or the Legislative or Judicial Branches should contact their IT Business manager and refer to their unit-specific business and security procedures.

To request VPN support, all VPN users can call the CommonHelp Service Desk at (866) 888-2808.

VPN Services are supported by multiple IT organizations across the Commonwealth, some of which have separate Service Desks. If you do not know which Service Desk supports your VPN Service, you can call the CommonHelp Service Desk for support at the above phone number. If you are a Dorfsmain VPN user (DOR and ANF IT Chelsea), you may find it fastest to call the ANF IT Service Desk at (617) 887-5911.

How to request

Commonwealth Employees should contact their IT Business Manager. You can also contact CommonHelp for assistance at (866) 888-2808.




CommonHelp 1 (866) 888-2808


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